Name: Jaga Orcon Ventilation Technical Support – Expert Technician On-site, Urgent or by Phone
Brand: Q-Tech®
SKU: QT-SRV-JAG-OBRA
Price: 265.5 EUR
Availability: InStock

Asistencia técnica de ventilación Jaga Orcon en obra – Q-Tech

Ventilación con recuperación de calor Orcon: verificación y puesta en marcha

Format

On-site (per hour)

Urgent on-site 24-72 h (per hour)

Out of hours, Saturdays, Sundays and public holidays (per hour)

Phone Basic (30 min)

Phone PLUS (60 min + written summary)

Quantity

€265,50

Shipping calculated at checkout.

In stock, ready to ship
Backordered, shipping soon

At Q-TECH, we apply the same clear rules for everyone: the law protects you, and when applied correctly, it protects us as well. By processing your purchase, you accept our General Terms and Conditions of Sale. If you are purchasing as a consumer (B2C), nothing stated herein limits the rights granted to you by mandatory law (RDL 1/2007, TRLGDCU): the 3-year legal warranty of conformity and the right of withdrawal under the terms and with the exceptions legally provided, which are detailed below. References to "B2B" apply only to businesses and professionals.

Your guarantees

Rights intact: 14 days of withdrawal from receipt for most products—subject to the legal exceptions you will see below, such as goods made to your specifications—and a 3-year legal warranty of conformity, under the terms of the TRLGDCU.
Conformity with the description: we guarantee that the equipment will correspond to the published technical description and what one could reasonably expect from it (arts. 115 et seq. TRLGDCU). Images and videos are for guidance only: the manufacturer may supply a more recent revision of the product or introduce minor aesthetic, packaging, or firmware changes, without this constituting a lack of conformity as long as the described characteristics and performance are maintained.
Traceability that also protects you: we document the condition, serial number, and seal of each piece of equipment upon shipment, and we video-record the opening of returns; this is your proof of the condition in which the goods were delivered.

Responsible use and your part

If you are thinking of returning it, keep it as you received it: without installing or activating it, with its seals, accessories, and packaging intact. This is how to ensure a full refund, without deductions.
Handling that exceeds inspection reduces value: handling the equipment beyond what is necessary to verify its nature and operation may result in a real, assessed, and case-by-case justified deduction (art. 108.2 TRLGDCU), never a fixed percentage. In particular: activating or registering the serial number, linking it to a manufacturer's account or app, circulating water through hydraulic equipment, unsealing probes, or installing software or consumables. Initial inspection of the product does not lead to a deduction.
The same item must be returned: withdrawal requires returning the supplied unit. Different equipment, or equipment with prior use, age, or wear prior to purchase, does not constitute a valid withdrawal.
Installation and cybersecurity, shared responsibility: this is technical hardware; you are responsible for correct installation, credentials, patches, and backups, while we deliver a compliant product. Q-TECH is not liable for damages resulting from poor installation, incorrect configuration, or omission of patches by the customer or third parties (in B2C, without prejudice to the legal warranty and liability for intent or negligence, arts. 86 and 130 TRLGDCU).
Delivery of bulky goods: delivery is made to the curb. B2C: transport risk is ours until physical delivery (art. 66 ter); we recommend noting visible damages on the delivery note and notifying us of breakages within 24-48 hours with photographs to activate the insurance. B2B: inspection and notation on the delivery note are mandatory; hidden damages must be reported within 24 hours (art. 366 CCom). Unjustified rejection or incorrect shipping information will entail the actual outbound and return costs (approx. €85-550 for heavy machinery).

Made to your measure (Advanced Pre-Assembly)

If your order includes equipment, racks, hydraulic assemblies, or technical rooms made or configured according to your specifications (permanent joints, custom cuts or wiring, parameterization, pressure testing), these are custom goods without the right of withdrawal from the conclusion of the contract (art. 103.c TRLGDCU; CJEU Case C-529/19), which is informed before purchasing and documented in the signed Order Note. A test you request without permanent modification retains your right of withdrawal, with only the actual loss of value caused by that test being deducted. Would you prefer to receive it tested, configured, and ready to connect, without assuming these risks? Contract our Advanced Pre-Assembly or the prior technical audit.

If you are purchasing as a business or professional (B2B)

The transaction is governed by the Commercial Code: firm sale, without the right of withdrawal; notification of defects within 4 days (apparent) / 30 days (hidden), arts. 336 and 342. Q-TECH acts as a distributor and excludes indirect damages, loss of profit, and data loss, limited to the price of the equipment, without prejudice to the manufacturer's commercial warranty.

Product warnings v1.0 · June 2026. Information summary; the complete and binding conditions are those published at q-tech.es.

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A Jaga Orcon ventilation expert at your site, urgently or on the phone

A poorly balanced or badly configured ventilation system renews too little air, makes noise and leaves moisture in the home. Q-Tech Jaga Orcon Technical Support covers the on-site visit, urgent call-outs, out-of-hours work and phone consultations on a single page.

What is Q-Tech Jaga Orcon Technical Support?

It is the work of a technician specialised in Jaga Orcon systems, booked by the hour at the customer's site, with a 2-hour minimum, or as a phone consultation, in five formats: on-site, urgent, out of hours, Phone Basic and Phone PLUS.

It covers Orcon heat recovery and demand-controlled ventilation and Jaga emitters. The technician checks diagrams, electrical connections and controls, duct distribution and linking to other systems.

What problem does it solve?

A badly adjusted ventilation system causes condensation, mould, poor air quality, noise and unnecessary consumption. In near-zero-energy homes it also compromises the performance of the whole climate system.

The technician finds the source of the problem, corrects what is within scope and documents what needs repair or a warranty claim. If the question can be solved without a visit, the phone consultation avoids the call-out.

Service details

Service type	Technical support for Jaga Orcon ventilation, on-site or by phone
Sales unit	On-site, urgent and out of hours: 1 hour of 1 expert technician, minimum 2 hours per intervention. Phone: 1 consultation by appointment
Working hours	Monday to Thursday 10:30–15:30. Friday 10:30–13:00. Out of hours: all other times, Saturdays, Sundays and public holidays
Lead time	On-site and phone: according to scheduling · Urgent: 24 to 72 hours (24 hours with a maintenance contract) · Out of hours: subject to availability, with a confirmed date
On-site hourly price	€225 VAT included (€185.95 + 21% VAT)
Urgent hourly price	€480 VAT included (€396.69 + 21% VAT)
Out-of-hours hourly price	€595 VAT included (€491.74 + 21% VAT)
Phone Basic	Up to 30 minutes by phone or WhatsApp: €95 VAT included (€78.51 + 21% VAT)
Phone PLUS	Up to 60 minutes by video call or remote access, with a written summary: €175 VAT included (€144.63 + 21% VAT)
Intra-EU VAT	Businesses in other EU countries with a valid VAT number in VIES: no Spanish VAT
Call-out Málaga city	€72.60. Urgent: €90.75. Out of hours, Saturdays, Sundays and public holidays: €181.50. Tolls not included
Call-out Málaga province	€1.21 per km round trip (€3.50 per km if urgent). Out of hours, rest of Spain and EU: on quotation
Included	On-site: diagnosis, check of diagrams, electrical connections and controls, airflows and duct distribution, and linking to other systems, with documented results. Phone: prior review of the information and the consultation; in PLUS, a written summary by email
Not included	Materials, repairs, spare parts, civil works, handling of fluorinated gases (F-Gas), technical report, design project, regulatory registration and any work not listed on this page. The phone consultation is an obligation of means
Regulatory registration	Electrical (CIE), RITE and F-Gas certificates are processed, if contracted, through a licensed partner installation company, with a separate quote
Requirement: booking	Confirmed booking with advance payment; on-site, of the 2-hour minimum
Requirement: information	Equipment model, duct plan if available, photos of the problem and error code, if any
Requirement: access	On-site: free and safe access to the equipment, with electricity available. PLUS with remote access: temporary credentials that the customer revokes at the end
Undisclosed defects	If an undisclosed defect appears, the technician stops the affected work, documents it and only continues with the customer's written confirmation
Rescheduling	With 48 hours' notice. Adverse weather: free of charge

Jaga Orcon systems covered

Orcon heat recovery ventilation (HRC)
Orcon demand-controlled mechanical ventilation with CO₂ and humidity sensors
Jaga low-temperature emitters and their controls
Duct distribution and linking to home automation and climate systems

When this service is not the right choice

The system shares a plant room with other brands, pool, water or networks: book the Q-Tech On-site Expert Technician by the day or the hourly service, which integrate several brands.
You want the equipment checked before installation: choose Pre-launch Evaluation and Diagnosis at our workshop.
The question involves equipment from several brands: choose the Q-Tech Technical Call.
You need a new thermal installation with its certificate: that work corresponds to a licensed installation company. Q-Tech can coordinate it with a partner under a separate quote.

Frequently asked questions

How much does a Jaga Orcon technician cost per hour? On-site costs €225 per hour including VAT; urgent within 24 to 72 hours, €480; out of hours, Saturdays, Sundays and public holidays, €595. Minimum 2 hours per on-site intervention. The call-out is charged separately depending on the area.
What is the difference between Phone Basic and Phone PLUS? Basic is a consultation of up to 30 minutes by phone or WhatsApp, for €95. PLUS lasts up to 60 minutes, by video call or remote access, and includes a written summary, for €175.
Does Q-Tech install the ventilation? Q-Tech integrates, balances and commissions the ventilation system. The regulated thermal installation and its registration (RITE) are handled by a licensed partner installation company.

Booking

Choose the format, enter the hours as the quantity (minimum 2 on-site) and add the matching call-out. Q-Tech confirms the date and scope before every intervention. Please check availability before purchasing through contact. The service is booked with advance payment and is governed by the General Terms and Conditions and the Licensing, CAE and On-site Services Policy. Consumers: when booking, you request that the service starts within the withdrawal period; once performed, and for urgent services, there is no right of withdrawal. Customers with a Q-Tech maintenance contract: discounts and preferential terms on request.