Licensing Policy, CAE and On-site Services

Version 2.4 — Last update: September 2026

This policy governs the allocation of responsibilities applicable to audit, maintenance, pre-assembly, configuration, and on-site physical installation services provided by Q-TECH HOUSES DIVISION S.L.UNIP. (hereinafter, Q-TECH) or its collaborators at the facilities, premises, or homes provided by the Client. It forms an annex to the General Terms and Conditions of Contract.

Imperative Safeguard (B2C): If the Client is a consumer, no clause in this policy limits, excludes, or conditions the rights granted to them on an imperative basis by consumer regulations (Royal Legislative Decree 1/2007 - TRLGDCU and related regulations). In the event of a discrepancy, the interpretation most favorable to the consumer shall always prevail. Clauses marked "B2B" apply exclusively to companies, professionals, and freelancers.

1. Nature of Q-TECH’s activity

Q-TECH does not manufacture the equipment or components it supplies. It designs the integration and assembles, from components manufactured by third parties, automation and control panels—acting, where appropriate, as the manufacturer of the assembly for the purposes of the UNE-EN 61439 standard and the CE marking—and Pre-Assembled Technical Rooms; it also supplies, pre-assembles, configures, and installs equipment. The assembly of a unit is an activity distinct from the execution of regulated electrical or thermal installations. Q-TECH's liability regarding the assemblies it builds is governed by clause 6.3 of the General Terms and Conditions of Contract.

Q-TECH does not act as an authorized installation company for the purposes of the Low Voltage Electrotechnical Regulation (REBT) or the Regulation of Thermal Installations in Buildings (RITE). The legalization of the installation and the issuance of the corresponding official certificates or bulletins (Electrical Installation Certificate - CIE, RITE thermal installation certificate, F-Gas certificates, commissioning before the competent body) are processed, where applicable, through an authorized collaborating installation company, by means of an express and independent contract whose scope, price, and liability are governed by said contract. The Client may also designate their own authorized installation company.

2. Budget, additional work, and payments

The budgeted hours, days, equipment, and materials are an estimate based on the initial design. No additional work or modification of the scope shall be executed or invoiced without the prior and express written approval of the Client for the corresponding supplementary budget.

For work with payments split by milestones, the non-payment of an overdue milestone authorizes Q-TECH to suspend work until it is paid, following prior communication to the Client, without this constituting a breach of contract on its part.

Contracts concluded at the consumer's home (B2C): If the budget is accepted outside of Q-TECH's establishment, the consumer has 14 calendar days to withdraw. If they request that work begins within that period, they must request it expressly on a durable medium (art. 99.3 TRLGDCU) and, if they subsequently withdraw, they shall pay the proportional part of what has already been executed (art. 108.3). There is no right of withdrawal once the service has been fully performed with the consumer's express consent (art. 103.a), nor in the case of urgent repairs or maintenance requested by the consumer themselves (art. 103.h), without prejudice to the withdrawal from additional services or goods not requested during that visit.

3. Client obligations before commencement

The Client shall provide truthful and complete information regarding the site and the existing installation (plans, layout of concealed pipes, ducts, and wiring, known breakdowns, previous repairs, or interventions) and shall guarantee free and safe access to the work area, the supply of water and electricity, a clear space, and, where applicable, the authorization of the homeowners' association or third parties. The Client or their representative must be present at the start and completion of the work and shall keep the area free of third parties, minors, and animals during its execution.

4. Prior status report

Before starting work, Q-TECH will document the state of the site and the existing installation using photographs and video, and will send a copy to the Client. This documentation constitutes proof of the initial state for both parties.

Capturing is limited to the installation and the work area, avoiding people and third-party property. The data are processed for the execution of the contract and defense against claims (art. 6.1.b and f GDPR) and are kept for the duration of the warranty and the limitation period for legal actions, without prejudice to their anonymized use for a portfolio, which the Client may object to at rgpd@q-tech.es. More information is available in the Privacy Policy.

5. Unreported anomalies

If, during the work, an anomaly, defect, or condition is detected that was not communicated or is different from the information provided (leaks, corrosion, non-compliant electrical installation, hidden elements, measurements or plans that do not coincide with reality), Q-TECH will halt the affected work and inform the Client with graphic documentation. Work will only resume after express written confirmation from the Client and provided it is technically possible and safe. If it is not, Q-TECH will provide a quote for the necessary work within its scope of activity; work outside that scope must be commissioned by the Client to an authorized professional. Q-TECH will under no circumstances execute work that compromises the safety of persons or compliance with applicable regulations.

B2B: downtime and additional travel will be invoiced at the current rate.

B2C: only actual and justified costs for additional travel and waiting time will be passed on, in accordance with the rates informed in the budget.

6. Municipal licenses, urban planning, public thoroughfares, and noise

In general, obtaining, managing, and paying for the administrative permits necessary for the execution of the work is the responsibility of the Client: building licenses (major or minor), opening or activity permits, acoustic impact studies, and authorizations for the occupation of public thoroughfares with machinery, cranes, racks, or the storage of materials.

B2B: the Client declares and guarantees that they possess the valid licenses and authorizations before work begins and is liable to Q-TECH for the truthfulness of said statement. Q-TECH may request a copy of the permits and condition the start or continuation of work on their accreditation.

B2C: Q-TECH will inform the consumer of the permits that, according to available information, are necessary, without this replacing the advice of a competent technician. Processing before the Administration is the responsibility of the titleholder.

Noise and soundproofing: Q-TECH installs equipment according to its factory sound specifications. Additional soundproofing or corrective measures that may be required by the City Council or that arise from disturbances to neighbors are the responsibility of the Client as the owner of the installation.

7. Occupational risk prevention and CAE (Business Activity Coordination)

Q-TECH provides its staff with the required personal protective equipment, training, and insurance. The technician or team leader may halt work and withdraw operators if they observe a serious or imminent risk derived from the state of the facilities (e.g., absence of certified scaffolding, unstable structures, or non-compliant electrical panels), without this stoppage constituting a breach by Q-TECH.

B2B: when work is performed at a workplace owned by the Client (warehouses, commercial premises, gyms, offices, sports centers), Law 31/1995 on Occupational Risk Prevention and R.D. 171/2004 on the Coordination of Business Activities apply. The Client acts as the owner of the workplace, assumes the coordination obligations attributed to them by the regulations, and will inform Q-TECH technicians, before starting, of the specific risks of their facilities (e.g., presence of asbestos, electrical risks, explosive atmospheres, emergency and evacuation measures).

B2C: in a consumer's home, which is not a workplace within the meaning of R.D. 171/2004, the consumer shall provide a safe environment and relevant information about the property.

8. Ownership of the installation and health and RITE regulations

In thermal, fluid, air conditioning, or public-use installations, the Client holds the status of owner of the installation and assumes the maintenance, registration, and control obligations imposed on the owner by regulations, including preventive maintenance, purging, thermal shock, and legally required analyses (prevention and control of Legionella in accordance with R.D. 487/2022 and indoor air quality). Q-TECH is not liable for sanctions, requirements, or consequences derived from the failure to comply with these obligations by the owner. Criminal or administrative liability rests with whom the law determines and cannot be transferred by contract.

The exclusion of warranty when the breakdown causally derives from lack of maintenance is governed by clauses 6.6 and 6.7 of the General Terms and Conditions of Contract. For consumers, this requires an accredited causal link and does not affect the rest of the legal warranty.

9. Cameras and video surveillance systems

When Q-TECH installs or configures cameras, recorders (NVR/DVR), or video surveillance systems, its intervention is limited to the supply, physical assembly, and technical configuration of the equipment at the Client's request. The Client is responsible for the processing of the images captured and assumes the obligations imposed by data protection and video surveillance regulations: the legitimacy of the processing, information signs, and notification to affected parties (art. 22 LOPDGDD), the delimitation of the field of vision to avoid capturing public thoroughfares beyond what is strictly necessary or third-party spaces, storage periods, the register of processing activities, and the attention to the rights of the recorded persons. Q-TECH does not determine the purposes or means of such processing and is not liable for the use the Client makes of the system once delivered.

10. Cybersecurity and system configuration

Configuration services for security, networks, firewalls, or system hardening constitute an obligation of means and not of results: Q-TECH applies the required professional diligence and configuration in accordance with the state of the art at the time of provision, without this guaranteeing the absolute inviolability of the system against attacks, subsequent vulnerabilities, or third-party failures. After delivery, the custody of credentials, security updates, backups, and continuous supervision are the responsibility of the Client. Q-TECH is not liable for incidents derived from lack of maintenance, modification of the configuration by the Client or third parties, or failure to comply with the security recommendations provided.

11. Remote assistance and services

For remote interventions, the Client provides the strictly necessary access and authorizes the connection. Q-TECH will use said credentials solely for the contracted service and will not retain them beyond what is necessary. Once the intervention is completed, it is recommended that the Client revoke temporary access and modify the provided credentials. The Client is responsible for performing a prior backup when the intervention may affect their configuration or data.

12. Scope of liability and collaborators

Q-TECH is liable for the work it executes and the material it supplies. For material provided by the Client, only the labor for its installation is guaranteed. Q-TECH may execute work through authorized collaborators (F-Gas installers, authorized electricians, or other certified professionals), being liable to the Client for the work they perform.

B2B: Q-TECH is not liable for defects in the pre-existing installation or those executed by third parties, nor for damages to hidden elements that were not reported.

B2C: the same rule applies, unless the damage derives from malice or negligence on the part of Q-TECH.

13. Reception and work completion report

Upon completion, functional tests will be performed in the presence of the Client or their representative, technical documentation will be delivered (manuals, warranties, and, where applicable, certificates issued by the authorized installation company), and the work completion report will be signed, in which the Client may note any reservations they deem appropriate.

B2B: signing the report without reservations, or putting the installation into use without communicating reservations within 5 business days, constitutes formal acceptance, without prejudice to hidden defects.

B2C: the report is a means of proof and does not limit the legal warranty. Incorrect installation performed by Q-TECH is equated to a lack of conformity of the good (TRLGDCU).

14. Waste

Q-TECH will remove the packaging and waste generated by its work. Construction debris and the removal of old equipment are only included if they appear in the budget.

B2B: the management of waste from electrical and electronic equipment may be agreed to be the responsibility of the professional buyer (R.D. 110/2015).

B2C: the delivery of equivalent used electrical or electronic equipment is governed by R.D. 110/2015.

15. Schedule, rescheduling, and cancellation

Rescheduling must be communicated at least 48 hours in advance. Adverse weather conditions or force majeure will allow rescheduling at no cost to either party.

B2B: late cancellation, absence at the appointment, or lack of access or supplies will result in the invoicing of travel and reserved time at the current rate.

B2C: only the actual and justified costs that such cancellation or absence has generated will be passed on.

16. Stoppages by authorities and cost repercussions

If a competent authority (Local Police, Labor Inspection, SEPRONA, or municipal technicians) orders the work to be halted or imposes requirements due to a lack of permits whose acquisition was the responsibility of the Client:

B2B: financial sanctions imposed due to the lack of permits attributable to the Client shall be assumed by the latter, who shall hold Q-TECH harmless against any sanctions that may be imposed upon it for that reason. Q-TECH may pass on the hours of immobilization of its technicians, fruitless travel, and storage costs derived from the stoppage, duly justified.

B2C: administrative sanctioning liability rests with whom the law designates and is not transferred by contract. If the stoppage or fruitless travel derives from a cause attributable to the consumer (e.g., lack of a permit that was their responsibility or undisclosed impossibility of access), Q-TECH may pass on the actual and documented costs that this causes, without fixed surcharges.

17. Acceptance

Signing the budget, authorizing Q-TECH technicians access to the premises, or payment for the service implies acceptance of this policy. For consumers, this acceptance does not imply any waiver of the rights recognized to them on an imperative basis by consumer regulations.