Licensing Policy, CAE and On-site Services

Version 2.6 — Last update: September 2026

This policy regulates the division of responsibilities applicable to audit, maintenance, pre-assembly, configuration, and on-site physical installation services provided by Q-TECH HOUSES DIVISION S.L.UNIP. (hereinafter, Q-TECH) or its partners at the facilities, premises, or homes provided by the Client. It forms an annex to the General Terms and Conditions of Contract.

Imperative Safeguard (B2C): If the Client is a consumer, no clause in this policy limits, excludes, or conditions the rights granted to them on an imperative basis by consumer regulations (RDL 1/2007 - TRLGDCU and related standards). In the event of a discrepancy, the interpretation most favorable to the consumer shall always prevail. Clauses marked "B2B" apply exclusively to companies, professionals, and freelancers.

1. Nature of Q-TECH's activity

Q-TECH does not manufacture the equipment or components it supplies. It designs the integration and assembles, using components manufactured by third parties, automation and control panels—acting, where appropriate, as the manufacturer of the assembly for the purposes of the UNE-EN 61439 standard and the CE marking—and Pre-Assembled Technical Rooms; it also supplies, pre-assembles, configures, and installs equipment. Assembling an assembly is an activity distinct from performing regulated electrical or thermal installations. Q-TECH's liability regarding the assemblies it manufactures is governed by clause 6.3 of the General Terms and Conditions of Contract.

Q-TECH does not act as an authorized installation company for the purposes of the Low Voltage Electrotechnical Regulation (REBT) or the Regulation on Thermal Installations in Buildings (RITE). The legalization of the installation and the issuance of the corresponding official certificates or bulletins (Electrical Installation Certificate - CIE, RITE thermal installation certificate, F-Gas certificates, commissioning before the competent body) are processed, where appropriate, through an authorized partner installation company, by means of an express and independent contract whose scope, price, and liability are governed by said contract. The Client may also designate their own authorized installation company.

2. Quote, prepayment, and additional work

Services, installations, and Technical Rooms are always paid for in advance at 100% of the accepted quote, which confirms the booking of the assigned day or priority in date assignment. Cancellation rules are those of clause 2.2 of the General Terms and Conditions of Contract. The hours, days, equipment, and materials quoted are an estimate based on the initial design; prepaid and unused days and materials are deducted in the final settlement. Materials are only ordered once payment is received, and work only commences once payment is received and all materials are in Q-TECH's possession.

Block payment (exceptional): Only if expressly agreed in writing in the accepted quote or proforma, may Q-TECH allow payment by blocks or execution phases. In such cases, each block must be paid 100% before its materials are ordered and the block begins, by the deadline indicated in its document; without such payment, its materials will not be ordered, and the block will not begin or retain its date, which will be rescheduled for the next available slot. Retention, partial certifications, or payments after execution are not permitted unless expressly agreed upon in writing. B2B: Non-payment of a due block authorizes Q-TECH to suspend work and exercise the right of retention, accruing interest and collection costs under Law 3/2004, without such suspension constituting a breach by Q-TECH. B2C: Installment payment is granted without interest or costs for the consumer, and non-payment of a block only allows for the suspension of pending work, following prior communication, without any penalty.

No additional work or modification of the scope shall be executed or invoiced without the prior and express written approval of the Client of the corresponding supplementary quote, which shall also be paid in advance before its execution.

Contracts concluded at the consumer's home (B2C): If the quote is accepted outside of Q-TECH's establishment, the consumer has 14 calendar days to withdraw. If they request that work begins within that period, they must request it expressly on a durable medium (art. 99.3 TRLGDCU) and, if they subsequently withdraw, they shall pay the proportional part of what has already been executed (art. 108.3). There is no right of withdrawal once the service has been fully executed with their express consent (art. 103.a) nor for urgent repairs or maintenance requested by the consumer themselves (art. 103.h), without prejudice to the right of withdrawal regarding additional services or goods not requested during that visit.

3. Client's obligations before commencement

The Client shall provide truthful and complete information about the location and existing installation (plans, layout of embedded pipes, conduits and wiring, known breakdowns, previous repairs or interventions) and shall guarantee free and safe access to the work area, the supply of water and electricity, clear space, and, where applicable, authorization from the homeowners' association or third parties. The Client or their representative must be present at the start and completion of the work, and shall keep the area free of third parties, minors, and animals during execution.

4. Prior state report

Before starting work, Q-TECH shall document the state of the location and existing installation via photographs and video, and send a copy to the Client. This documentation constitutes proof of the initial state for both parties.

Capturing is limited to the installation and the work area, avoiding people and personal belongings. Data is processed for contract execution and defense against claims (art. 6.1.b and f GDPR) and is kept for the duration of the warranty period and the limitation period for actions, without prejudice to its anonymized use for a portfolio, which the Client may object to at rgpd@q-tech.es. More information in the Privacy Policy.

5. Unreported anomalies

If an anomaly, defect, or condition is detected during the work that was not communicated or differs from the information provided (leaks, corrosion, non-compliant electrical installation, hidden elements, measurements or plans that do not coincide with reality), Q-TECH shall stop the affected work and communicate it to the Client with graphic documentation. Work shall only resume after the Client's express written confirmation and provided it is technically possible and safe. If it is not, Q-TECH shall quote the necessary work within its scope of activity; work outside of that scope must be commissioned by the Client to an authorized professional. Under no circumstances shall Q-TECH execute work that compromises the safety of persons or compliance with applicable regulations.

B2B: Shutdown time and additional travel will be invoiced at the current rate.

B2C: Only the actual and justified costs of additional travel and waiting time will be passed on, in accordance with the rates informed in the quote.

6. Municipal licenses, urban planning, public roads, and noise

In general, the obtaining, management, and payment of the administrative permits necessary for the execution of the work is the responsibility of the Client: building permits (major or minor), opening or activity permits, acoustic impact studies, and authorizations for the occupation of public roads with machinery, cranes, racks, or storage of materials.

B2B: The Client represents and warrants that they have valid licenses and authorizations before work begins, and is liable to Q-TECH for the truthfulness of said representation. Q-TECH may request a copy of the permits and condition the start or continuation of the work on their accreditation.

B2C: Q-TECH will inform the consumer of the permits that, according to the available information, are necessary, without this replacing the advice of a competent technician. Processing before the Administration is the responsibility of the owner.

Noise and soundproofing: Q-TECH installs equipment according to its factory sound specifications. Additional soundproofing or corrective measures that the City Council may require or that may arise from nuisance to neighbors are the responsibility of the Client as the owner of the installation.

7. Occupational risk prevention and CAE

Q-TECH provides its personnel with the required personal protective equipment, training, and insurance. The technician or team leader may stop work and withdraw operators if they observe a serious or imminent risk derived from the state of the facilities (e.g., absence of certified scaffolding, unstable structures, or non-compliant electrical panels), without such stoppage constituting a breach by Q-TECH.

B2B: When work is carried out at a workplace owned by the Client (warehouses, commercial premises, gyms, offices, sports centers), Law 31/1995 on Occupational Risk Prevention and RD 171/2004 on Coordination of Business Activities apply. The Client acts as the owner of the workplace, assumes the coordination obligations attributed to them by the regulations, and will inform Q-TECH technicians, before starting, of the specific risks of their facilities (e.g., presence of asbestos, electrical risks, explosive atmospheres, emergency and evacuation measures).

B2C: In a consumer's home, which is not a workplace in the sense of RD 171/2004, the consumer shall provide a safe environment and relevant information about the property.

8. Ownership of the installation and health and RITE regulations

In thermal, fluid, air conditioning, or public-use installations, the Client holds the status of owner of the installation and assumes the maintenance, registration, and control obligations imposed on the owner by regulations, including legally required preventive maintenance, purging, thermal shocks, and analyses (prevention and control of Legionella according to RD 487/2022 and indoor air quality). Q-TECH is not liable for sanctions, requirements, or consequences derived from the owner's failure to comply with these obligations. Criminal or administrative liability rests with whom the law determines and cannot be transferred via contract.

The exclusion of warranty when the breakdown causally derives from lack of maintenance is governed by clauses 6.6 and 6.7 of the General Terms and Conditions of Contract. For consumers, it requires an accredited causal link and does not affect the rest of the legal warranty.

9. Cameras and video surveillance systems

When Q-TECH installs or configures cameras, recorders (NVR/DVR), or video surveillance systems, its intervention is limited to the supply, physical assembly, and technical configuration of the equipment at the Client's request. The Client is responsible for the processing of the images captured and assumes the obligations imposed by data protection and video surveillance regulations: the legitimacy of the processing, information signs, and information to data subjects (art. 22 LOPDGDD), delimiting the field of vision to avoid capturing public roads beyond what is strictly necessary or third-party spaces, retention periods, the register of processing activities, and attending to the rights of recorded persons. Q-TECH does not determine the purposes or means of that processing and is not liable for the use the Client makes of the system once delivered.

10. Cybersecurity and system configuration

Services for security configuration, networks, firewalls, or system hardening constitute an obligation of means and not of result: Q-TECH applies the required professional diligence and configuration according to the state of the art at the time of provision, without this guaranteeing the absolute inviolability of the system against attacks, unforeseen vulnerabilities, or third-party failures. After delivery, the custody of credentials, security updates, backups, and continuous supervision are the responsibility of the Client. Q-TECH is not liable for incidents derived from lack of maintenance, modification of the configuration by the Client or third parties, or failure to follow provided security recommendations.

11. Remote assistance and services

For remote interventions, the Client provides the strictly necessary access and authorizes the connection. Q-TECH will use such credentials solely for the contracted service and will not retain them beyond what is necessary. Once the intervention is completed, it is recommended that the Client revoke temporary access and modify the provided credentials. The Client is responsible for performing a prior backup when the intervention may affect their configuration or data.

12. Scope of liability and partners

Q-TECH is liable for the work it executes and the material it supplies. For material provided by the Client, only the labor for its installation is guaranteed. Q-TECH may execute work through authorized partners (F-Gas installers, authorized electricians, or other certified professionals), being liable to the Client for the work they perform.

B2B: Q-TECH is not liable for defects in the pre-existing installation or that executed by third parties, nor for damage to hidden elements that were not reported.

B2C: The same rule applies, unless the damage derives from willful misconduct or negligence by Q-TECH.

13. Reception and work completion report

Upon completion, functionality tests will be carried out in the presence of the Client or their representative, technical documentation will be delivered (manuals, warranties, and, where applicable, the certificates issued by the authorized installation company), and the work completion report will be signed, in which the Client may note any reservations they deem appropriate.

B2B: The signing of the report without reservations, or the putting into use of the installation without communicating reservations within 5 business days, constitutes conformity, without prejudice to hidden defects.

B2C: The report is a piece of evidence and does not limit the legal warranty. Incorrect installation performed by Q-TECH is equated to a lack of conformity of the good (TRLGDCU).

14. Waste

Q-TECH will remove packaging and waste generated by its work. Construction debris and the removal of old equipment are only included if they appear in the quote.

B2B: The management of waste from electrical and electronic equipment may be agreed to be at the expense of the professional buyer (RD 110/2015).

B2C: The delivery of the equivalent used electrical or electronic appliance is governed by RD 110/2015.

15. Schedule, agenda, rescheduling, and cancellation

Working hours: On-site and pre-assembly work is carried out within the Installation and Technical Assistance hours published on the Contact page, including summer hours and August closure. The dates, days, and times provided in the quote are an estimated schedule and may be modified due to the receipt of materials, coordination with construction or other trades, weather, or force majeure; Q-TECH will communicate any change as far in advance as possible and will reschedule the reserved days for the next available slots, without loss of the booking. Work outside these hours, on holidays, or on an urgent basis is only performed with a specific quote. The foregoing is understood without prejudice to the consumer's rights regarding delays attributable to Q-TECH.

Rescheduling must be communicated at least 48 hours in advance. Adverse weather conditions or force majeure will allow rescheduling at no cost to either party.

B2B: Late cancellation, absence at the appointment, or lack of access or supplies will result in the invoicing of travel and the time reserved at the current rate.

B2C: Only the actual and justified costs generated by such cancellation or absence will be passed on.

16. Shutdowns by authority and cost impact

If a competent authority (Local Police, Labor Inspection, SEPRONA, or municipal technicians) orders the shutdown of work or imposes requirements due to a lack of permits that were the Client's responsibility to obtain:

B2B: Financial sanctions imposed for the lack of permits attributable to the Client shall be assumed by the Client, who shall hold Q-TECH harmless against those that may be imposed on it for that reason. Q-TECH may pass on the hours of immobilization of its technicians, fruitless travel, and storage costs derived from the shutdown, duly justified.

B2C: Administrative sanctioning liability rests with whom the law designates and is not transferred by contract. If the shutdown or fruitless travel derives from a cause attributable to the consumer (e.g., lack of a permit that was their responsibility or unreported impossibility of access), Q-TECH may pass on the actual and documented costs incurred, without fixed surcharges.

17. Acceptance

The signing of the quote, the authorization of access for Q-TECH technicians to the site, or the payment for the service imply acceptance of this policy. For consumers, this acceptance does not imply any waiver of the rights granted to them on an imperative basis by consumer regulations.