General conditions

Translated versions of contracts and legal policies are provided solely as a convenience to facilitate the reading and understanding of the Spanish versions. The purpose of providing translations of legal contracts and policies is not to create a legally binding contract and is not a substitute for the legal validity of Spanish versions. In the event of any dispute or conflict, the Spanish versions of the contracts and legal policies in any case govern our relationship and will prevail over the terms in any other language.


Q-TECH HOUSES DIVISION, SL UNIP (Q-TECH), with registered office in Rincón de la Victoria - 29730 (Málaga) and CIF B-92715523, registered in the Mercantile Registry 5 of Málaga, Folio 9 , Volume 4003 General. of Companies, Sheet no.º MA-82846, Registration 1.ª; establishes the following general conditions of sale with its Client, with whom it makes a purchase-sale contract or, where applicable, services, it being understood that the buyer accepts these conditions when placing an order or requesting a service.


2.1 The characteristics and specifications provided in our offers will be understood as indicative. Q-TECH reserves the right to make at any time, and without prior notice, modifications to the characteristics and detailed specifications in order to improve our products and services.

2.2 Orders must be made in writing and must bear the client's signature and, if applicable, refer to the offer or quote. Any condition expressed by the buyer that does not comply with these general conditions of sale, or those specified for each product, will be considered void, unless accepted by us in the Order Acknowledgment.

2.3 Q-TECH reserves the right to cancel orders pending shipment, when the buyer has totally or partially failed to comply with any point of the contract signed between the parties.

2.4 Processing an order for special equipment or materials involves an advance payment of 50%.

2.5 Cancellation of an order will not be accepted in the following cases:

- When the cancellation is made after fourteen days from the date of receipt of the order.

2.6 Any order modification will have to be accepted by Q-TECH and will always be considered a new order.


3.1 The prices that appear in the Offers and other documents (delivery notes and invoices) are those currently in force and are valid, except for typographical errors. Prices I.VTO included in the total of the document.

3.2 The prices that appear in the Offers and other documents (delivery notes and invoices) DO NOT include transport by truck to the site for Spain, unless expressly modified in the document.

3.3 The prices that appear in the Offers and other documents (delivery notes and invoices) may be varied after notifying the client. These new prices will be applied to all orders pending acceptance.

3.4 The offers are conditioned, for all purposes, to the validity period established therein.

3.5 All taxes currently in force and those that may be levied in the future on the production, delivery of goods or sale of our products will be borne by the buyer, unless their impact is expressly prohibited.


4.1 Deliveries will be made by truck on site and in a place accessible to the means of transport. If there are accessibility problems, the merchandise will be left in the closest place agreed with the client.

For more information check our "Shipping and Payment" page


5.1 The payment conditions will be those indicated in our order confirmation or in the contract signed between the parties.

5.2 The customer will receive the purchase invoice by email, which must be saved for the product warranty. At any time, you can request your invoice by email

5.2 The order may be automatically terminated for non-payment with a penalty for damages of the total amount delivered so far.


6.1 Our products, as long as they are used under normal conditions, are guaranteed for the period indicated on the invoice, in accordance with the conditions of use, maintenance and the deadlines established by Q-TECH and the manufacturers. Except for products that determine another term, according to special facilities, whose term will be duly clarified in writing.

6.2 To enjoy this guarantee, it will be necessary, in each case, for our Technical Department to accept the defect, and the defective products must be sent to the warehouse of origin that will be previously indicated, unless there is an agreement to visit our Technical Department staff at the facilities. .

6.3 Our guarantee only covers the replacement of the material at no charge to the buyer and, in no case will we be responsible for any damages that may have occurred due to its defect, directly or indirectly.

6.4 It only covers the products and parts or elements mentioned in our Offers, for which the guarantee of products, services and/or installations will be clarified. For the rest purchased, the guarantee of our supplier subsists and under the conditions in which it has been established.

6.5 It only covers manufacturing defects. Never malfunctions caused by deficiencies in use and/or problems caused by the supply of electricity, water or adverse conditions.

6.6 For the warranty to be valid, the warranty card given to the customer must be duly stamped, indicating that the necessary revisions have been made. Otherwise, the product or installation will not be covered by the warranty.

6.7 Expenses, shipping, packaging, etc. that originate from warranty repairs are the responsibility of the customer.


7.1You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.

7.2 The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.

7.3 To exercise the right of withdrawal, you must notify us Q-Tech Houses division s.lor // Address: Avda. de las Vegas, 70B - Pol. Ind. El Viso - Málaga // Telephone: 952972464 // email: your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You may use the model withdrawal form below, although its use is not mandatory.

7.4 To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.

7.5 Consequences of withdrawal.In case of withdrawal on your part, we will return all payments received from you, excluding delivery costs (nor additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.

7.6 We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition comes first.

7.7 You must return or deliver the goods directly to us or toQ-Tech Houses division s.lor //Address: Avda. de las Vegas, 70B - Pol. Ind. El Viso - Málaga // Telephone: 952972464 // email:, without any undue delay and, in any case, no later than 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said deadline has expired. You must assume the direct cost of returning the goods.

7.8 You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. You will have to bear the direct costs of returning such items; and you will be responsible for the decrease in value of the returned goods due to manipulation, total or partial deterioration of the original packaging and its contents.

Model withdrawal formTo the attention of:

Q-Tech Houses division s.lor // Address: Avda. de las Vegas, 70B - Pol. Ind. El Viso - Málaga // Telephone: 952972464 // email:

I/we hereby inform you (*) that I/we withdraw from our (*) contract for the sale of the following good/provision of the following service (*)

Ordered on/received on (*)

Name of the consumer and user or consumers and users

Domicile of the consumer and user or of consumers and users

Signature of the consumer and user or of the consumers and users (only if thisform is presented on paper)”

(*) Strike out what is not applicable.

7.9“The right of withdrawal will not be applicableto contracts that refer to:

a) The supply of ready-made goods

according to the specifications of the consumer and user or clearly personalized.

b) The supply of goods that may deteriorate or expire quickly.

c) The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.

f) The supply of goods that, after their delivery and taking into account their nature, have been inseparably mixed with other goods.

d) The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.


8.1 In addition to the guarantee, which covers our products and/or facilities, we will address justified claims due to error or defect in their quantity and any incident in relation to supply, packaging, transportation and incorrect installation, if it is notified to us within 3 days following receipt and/or installation.

S/Art. 97.1i) LGDCU, 103 LGDCU

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Q-Tech, Houses division s.l.unip.

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Phone numbers:
+34 952972464
+34 616746013
+34 690953839

Commercial Registry 5 MALAGA, Volume 4003, Book 2914, Folio 9, Sheet MA-82846 and Registration 1st - Intra-community Operator CIF:ES B 92715523

Our Office / Warehouse

Postal address (office-warehouse):
Av. de los Vegas 70, (B)
El Viso Industrial Park
29006 – Málaga – SPAIN

Sales and Administration:

  • Monday to Thursday: 9:30 - 17:00 and
  • Friday: 9:30 a.m. to 1:00 p.m.
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