General conditions
1. GENERALITIES
Q-TECH HOUSES DIVISION, SL UNIP (Q-TECH), with registered office at Rincón de la Victoria - 29730 (Málaga) and CIF B-92715523, registered in the Mercantile Registry 5 of Málaga, Folio 9, Volume 4003 General Companies, Sheet No. MA-82846, Entry 1; establishes the following general conditions of sale with its Client, with whom it enters into a purchase-sale contract or, where appropriate, a service contract, it being understood that the buyer accepts said conditions when placing an order or requesting a service.
2. ORDERS
2.1. The features and specifications provided in our offers are intended as a guideline. Q-TECH reserves the right to make changes to the detailed features and specifications at any time and without prior notice in order to improve our products and services.
2.2. Orders must be made in writing and must bear the signature of the customer and, if applicable, must refer to the offer or budget. Any condition expressed by the buyer that does not comply with these general conditions of sale, or those specified for each product, will be considered null and void, unless accepted by us in the Order Acknowledgement.
2.3. Q-TECH reserves the right to cancel orders pending shipment, when the buyer has breached in whole or in part any point of the contract signed between the parties.
2.4. Processing an order for special equipment or materials involves a 50% advance payment.
2.5. Cancellation of an order will not be accepted in the following cases:
- When the cancellation is made after fourteen days from the date of receipt of the order.
2.6. Any modification to an order must be accepted by Q-TECH and will always be considered a new order.
3. PRICES
3.1. The prices appearing in the Offers and other documents (delivery notes and invoices) are those currently in force and are valid, except for typographical errors. Prices include VAT in the total of the document.
3.2. The prices listed in the Offers and other documents (delivery notes and invoices) DO NOT include truck transport to the construction site for Spain, unless expressly modified in the document.
3.3. The prices listed in the Offers and other documents (delivery notes and invoices) may be changed upon prior notification to the customer. These new prices will be applied to all orders pending acceptance.
3.4. Offers are subject, for all purposes, to the validity period established therein.
3.5. All taxes currently in force and those that may be imposed in the future on the production, delivery of goods or sale of our products shall be borne by the buyer, unless their passing on is expressly prohibited.
4. DELIVERY TIME CONDITIONS
4.1. Deliveries will be made by truck to the construction site and in a place accessible to the means of transport. If there are accessibility problems, the goods will be left at the nearest place agreed with the client.
For more information check our "Shipping and Payment" page
https://q-tech.es/pages/envio-y-pago
5. PAYMENT CONDITIONS
5.1. Payment terms will be those indicated in our order confirmation or in the contract signed between the parties.
5.2. The customer will receive the purchase invoice by email, which must be kept for the product warranty. At any time, you can request your invoice by email.adm@q-tech.es
5.2. The order may be automatically terminated for non-payment with a penalty for damages of the total amount delivered up to that point.
6. WARRANTY
6.1. Our products, provided they are used under normal conditions, are guaranteed for the period indicated on the invoice, in accordance with the conditions of use, maintenance and the deadlines established by Q-TECH and the manufacturers. Except for products that determine another period, according to special installations, the period of which will be duly clarified in writing.
6.2. In order to enjoy this guarantee, in each case, the defect must be accepted by our Technical Department, and the defective products must be sent to the warehouse of origin that will be previously indicated, unless our Technical Department staff agrees to visit the facilities.
6.3. Our guarantee covers only the replacement of the material at no charge to the buyer and, in no case, we are liable for any damages that may have occurred due to its defect, directly or indirectly.
6.4. Only the products and parts or elements mentioned in our Offers are covered, for which the guarantee for products, services and/or installations will be clarified. For the other items purchased, the guarantee of our supplier remains in force and under the conditions established by it.
6.5. It only covers manufacturing defects. Never operating defects caused by usage deficiencies and/or problems caused by the supply of electricity, water or adverse conditions.
6.6. For the warranty to be valid, the warranty card given to the customer must be duly stamped, indicating that the necessary checks have been carried out. Otherwise, the product or installation will not be covered by the warranty.
6.7. Expenses, shipping, packaging, etc. arising from warranty repairs shall be borne by the customer.
7. WITHDRAWAL POLICY
7.1. You have the right to withdraw from this contract within a period of 14 calendar days without giving any reason.
7.2. The withdrawal period will expire 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the last of these goods.
7.3. To exercise the right of withdrawal, you must notify us Q-Tech Houses division slu // Address: Avda. de los Vegas, 70B - Pol. Ind.The Viso - Malaga // Phone: 952972464 // email:info@q-tech.es your decision to withdraw from the contract through an unequivocal statement (for example a letter sent by post, fax or email). You may use the model withdrawal form below, although its use is not obligatory.
7.4. In order to comply with the withdrawal period, it is sufficient for you to send your communication regarding your exercise of this right before the withdrawal period expires.
7.5. Consequences of withdrawal. In the event of withdrawal on your part, we will refund all payments received from you, not including We will reimburse you for the delivery costs (or any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any costs as a result of the reimbursement.
7.6. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
7.7. You must return or deliver the goods directly to us or Q-Tech Houses division slu // Address: Avda. de los Vegas, 70B - Pol. Ind. El Viso - Malaga // Phone: 952972464 // email:info@q-tech.es , without undue delay and, in any event, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be deemed to have been met if you return the goods before the deadline has expired. You must bear the direct cost of returning the goods.
7.8. You will only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. You will bear the direct costs of returning such items; and you will be liable for any diminished value of the returned goods due to handling, or damage to all or part of the original packaging and contents.
Model withdrawal form – For the attention of:
Q-Tech Houses division slu // Address: Avda. de los Vegas, 70B - Pol. Ind.The Viso - Malaga // Phone: 952972464 // email:info@q-tech.es
– I hereby inform you/we hereby inform you (*) that I/we are withdrawing from my/our (*) contract for the sale of the following goods/provision of the following service (*)
– Ordered on/Received on (*)
– Name of the consumer and user or of the consumers and users
– Address of the consumer and user or of the consumers and users
– Signature of the consumer and user or of the consumers and users (only if the present “form is submitted in paper form)”
– Date
(*) Delete what does not apply.
7.9. “The right of withdrawal will not be applicable to contracts that refer to:
a) The supply of finished goods
according to consumer and user specifications or clearly personalized.
b) The supply of goods that may deteriorate or expire quickly.
c) The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
f) The supply of goods which, after delivery and taking into account their nature, have been inseparably mixed with other goods.
d) The supply of sealed audio or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
8. CLAIMS
8.1. In addition to the guarantee, which covers our products and/or installations, we will address justified claims for errors or defects in the quantity of the same and any incident related to supply, packaging, transport and incorrect installation, if we are notified within 3 days of receipt and/or installation.
S/Art. 97.1.i) LGDCU, 103 LGDCU