Shipping and payment

All products are shipped from mainland Spain and are calculated according to their weight in kilograms (Kg).

Destination Shipping Method / Deadline Shipping cost
Spain (Peninsular) Standard 48-96hrs from 6.99
Spain (Balearic Islands) Standard 3-6 days from 35
Canary Islands Not available

EU destination Shipping Method / Deadline Shipping cost
27 Countries* Standard 3-6 days from 62

*To verify EU member countries click on the following link

What is the delivery time?
Under normal conditions, the delivery time will be as indicated in the table above.

What is the availability of the products?
All products in our store are available, unless indicated as 'Sold Out' in the product description. In the event that a product is out of stock at the time of placing your order and we have not been able to update this information in the store, we will contact you immediately to offer you a similar product or refund the corresponding amount.

What is the package delivery schedule?
The delivery schedule is from Monday to Friday, it is subject to the delivery schedule of each agency and its corresponding area. With the shipping/tracking number you can make these queries through the website and by phone according to the contact information of each transport agency.

What happens if I am not there when they bring the package to me?
In case the carrier tries to deliver the package to you and there is no one to receive it, they will leave you a note stating the delivery attempt . Please contact the transport agency as soon as possible using the telephone number that you will find in the note, in order to arrange a new delivery. For any problem, remember that we are at your disposal.

NOTE: In the case of deliveries of bulky products on upper floors of a flat, the transport agency is only responsible for delivering your order to the portal of your home.

What happens if a product has arrived damaged?
If one or more products have arrived damaged due to transport, we will send you a new product or refund the corresponding amount. Q-Tech will bear all extra transportation costs that may arise, as long as the product has not been used, altered or manipulated.

Please keep in mind that in order for us to process any exchange or return, you must first contact us. We will not accept any exchange or return if we have not previously received notification.

NOTE: It is important to verify the status of your purchase at the time of receipt and, if you observe any deterioration supposedly caused by transportation, it is essential to indicate it on the delivery note when signing it.

What happens if the contents of the package are incorrect?
If one or more products received do not correspond to your order, we will send you the correct products or refund the corresponding amount. Q-Tech will bear all extra transportation costs that may arise, as long as the product has not been used, altered or manipulated.

If you have questions regarding the cost of shipping, please contact us by email or phone:

Administration: adm (@)

Monday to Friday from 10:00 to 14:00 / 16:00 to 18:00

(Madrid: UTC + 2 Summer // UTC + 1 Rest of the Year).

Payment methods available for the EU (European Union):

- Credit cards (Visa, Mastercard, American Express).

- Apple Pay

- Google Pay

- Amazon Pay

- Paypal

- Account Deposit and Transfer

- Cash (max. limit. according to Art. 34.2 Law 10/2010)

All payments will be verified by Q-Tech before being made effective. Verification by our staff will be carried out during our business hours indicated above.

In case of urgent orders please contact us by email at: info (@) with the subject URGENT and the desired contact form.

Contact Form

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Other options to contact us

Q-Tech, Houses division s.l.unip.

info (@)
sales (@) )
adm (@)

Phone numbers:
+34 952972464
+34 616746013
+34 690953839

Commercial Registry 5 MALAGA, Volume 4003, Book 2914, Folio 9, Sheet MA-82846 and Registration 1st - Intra-community Operator CIF:ES B 92715523

Our Office / Warehouse

Postal address (office-warehouse):
Av. de los Vegas 70, (B)
El Viso Industrial Park
29006 – Málaga – SPAIN

Sales and Administration:

  • Monday to Thursday: 9:30 - 17:00 and
  • Friday: 9:30 a.m. to 1:00 p.m.
Get directions