General conditions
1. GENERALITIES
Q-TECH HOUSES DIVISION, SL UNIP (Q-TECH), with registered office in Rincón de la Victoria - 29730 (Málaga) and CIF B-92715523, registered in the Mercantile Registry 5 of Málaga, Folio 9, Volume 4003 General of Companies, Sheet No. MA-82846, Entry 1; establishes the following general conditions of sale with its Client, with whom it enters into a purchase-sale contract or, where applicable, a services contract, it being understood that the buyer accepts said conditions when placing an order or requesting a service.
2. ORDERS
2.1. The features and specifications provided in our offers are intended to be indicative only. Q-TECH reserves the right to make changes to the detailed features and specifications at any time and without prior notice in order to improve our products and services.
2.2. Orders must be in writing and must bear the customer's signature and, if applicable, must refer to the offer or quote. Any condition expressed by the buyer that does not comply with these general conditions of sale, or those specified for each product, will be considered void, unless accepted by us in the Order Acknowledgement.
2.3. Q-TECH reserves the right to cancel orders pending shipment if the buyer has fully or partially breached any provision of the contract entered into between the parties.
2.4. Processing an order for special equipment or materials requires a 50% advance payment.
2.5. Cancellation of an order will not be accepted in the following cases:
- When the cancellation is made after fourteen days from the date of receipt of the order.
2.6. Any modification to an order must be accepted by Q-TECH and will always be considered a new order.
3. PRICES
3.1. The prices appearing in the Offers and other documents (delivery notes and invoices) are currently in effect and are valid, except for typographical errors. I.V.A. included in the total document.
3.2. The prices listed in the Offers and other documents (delivery notes and invoices) DO NOT include truck transport to the construction site within Spain, unless expressly modified in the document.
3.3. The prices listed in the Offers and other documents (delivery notes and invoices) may be changed upon prior notification to the customer. These new prices will be applied to all orders pending acceptance.
3.4. Offers are subject, for all purposes, to the validity period established therein.
3.5. All taxes currently in force and those that may be levied in the future on the production, delivery of goods, or sale of our products shall be borne by the buyer, unless their imposition is expressly prohibited.
4.DELIVERY TIME CONDITIONS
4.1. Deliveries will be made by truck to the construction site and in a location accessible by the means of transport. If there are accessibility issues, the merchandise will be left at the nearest location agreed upon with the customer.
For more information, check out our "Shipping and Payment" page.
https://q-tech.es/pages/envio-y-pago
5. PAYMENT CONDITIONS
5.1. Payment terms will be those indicated in our order confirmation or in the contract signed between the parties.
5.2. The customer will receive the purchase invoice by email, which must be kept for the product warranty. At any time, you can request your invoice by email. adm@q-tech.es
5.2. The order may be automatically terminated for non-payment with a penalty for damages equal to the total amount delivered to that point.
6. WARRANTY
6.1. Our products, provided they are used under normal conditions, are guaranteed for the period indicated on the invoice, in accordance with the conditions of use, maintenance, and the deadlines established by Q-TECH and the manufacturers. This is except for products that require a different period, depending on special installations, whose period will be duly clarified in writing.
6.2. To enjoy this warranty, it will be necessary, in each case, for our Technical Department to accept the defect. The defective products must be sent to the warehouse of origin, which will be previously indicated, unless our Technical Department staff have agreed to visit the facilities.
6.3. Our warranty covers only the replacement of the material at no cost to the buyer, and we are in no way liable for any damages that may arise, directly or indirectly, due to its defect.
6.4. It only covers the products and parts or elements mentioned in our Offers, for which the product, service, and/or installation warranty will be clarified. For other purchases, our supplier's warranty applies under the established conditions.
6.5. Only manufacturing defects are covered. Operating defects caused by poor use and/or problems with the electricity or water supply, or adverse conditions, are not covered.
6.6. For the warranty to be valid, the warranty card given to the customer must be properly stamped, indicating that the necessary inspections have been performed. Otherwise, the product or installation will not be covered by the warranty.
6.7. Expenses, shipping, packaging, etc. arising from warranty repairs are the customer's responsibility.
7. WITHDRAWAL POLICY
7.1. You have the right to withdraw from this contract within 14 calendar days without giving any reason.
7.2. The withdrawal period will expire 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the last of those goods.
7.3. To exercise the right of withdrawal, you must notify us Q-Tech Houses division s.l.u. // Address: Avda. de los Vegas, 70B - Pol. Ind.The Viso - Malaga // Telephone: 952972464 // email: info@q-tech.es your decision to withdraw from the contract through an unequivocal statement (e.g., a letter sent by post, fax, or email). You may use the model withdrawal form below, although its use is not mandatory.
7.4. To comply with the withdrawal period, it is sufficient for you to send your communication regarding your exercise of this right before the corresponding period expires.
7.5. Consequences of withdrawal. In case of withdrawal on your part, we will refund all payments received from you, not including We will reimburse you for delivery costs (or any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method we offer) without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will process the reimbursement using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any costs as a result of the reimbursement.
7.6. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earliest.
7.7. You must return or deliver the goods directly to us orQ-Tech Houses division s.l.u. //Address: Avda. de los Vegas, 70B - Pol. Industrial Park El Viso - Malaga // Telephone: 952972464 // email: info@q-tech.es, without undue delay and, in any event, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be deemed to have been met if you return the goods before the deadline has expired. You must bear the direct costs of returning the goods.
7.8. You will only be liable for any diminished value of the goods resulting from handling other than that necessary to establish the nature, characteristics, and functioning of the goods. You will bear the direct costs of returning such items; and you will be liable for any diminished value of the returned goods due to tampering or damage to the original packaging and its contents.
Model withdrawal form– For the attention of:
Q-Tech Houses division s.l.u. // Address: Avda. de los Vegas, 70B - Pol. Industrial Park El Viso - Malaga // Telephone: 952972464 // email: info@q-tech.es
– I hereby inform you/we hereby inform you (*) that I withdraw from my/we withdraw from our (*) contract of sale of the following good/provision of the following service (*)
– Ordered on/received on (*)
– Name of the consumer and user or consumers and users
– Address of the consumer and user or consumers and users
– Signature of the consumer and user or consumers and users (only if this(form is submitted on paper)”
– Date
(*) Delete as appropriate.
7.9. “The right of withdrawal will not be applicableto contracts that refer to:
a) The supply of finished goods
according to the specifications of the consumer and user or clearly personalized.
b) The supply of goods that may deteriorate or expire quickly.
c) The supply of sealed goods that are not suitable for return due to health protection or hygiene reasons and that have been unsealed after delivery.
f) The supply of goods which, after delivery and taking into account their nature, have been inseparably mixed with other goods.
d) The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
8. CLAIMS
8.1. In addition to the warranty, which covers our products and/or installations, we will address justified claims due to errors or defects in the quantity of the products and any incidents related to supply, packaging, transportation, or improper installation, if reported to us within three days of receipt and/or installation.
S/Art. 97.1.i) LGDCU, 103 LGDCU