Shipping and payment
All products are shipped from mainland Spain and are priced according to their weight in kilograms (Kg).
| Destination | Shipping Method/Delivery Time | Shipping cost |
| Spain (Peninsular) | Standard 48-96hrs | from 6.99 € |
| Spain (Balearic Islands) | Standard 3-6 days | from 35 € |
| Canary Islands | Not available |
| Destination EU | Shipping Method/Delivery Time | Shipping cost |
| 27 Countries* | Standard 3-6 days | from 62 € |
*To check EU member countries, click on the following link https://europa.eu/european-union/about-eu/countries_es
What is the delivery time?
Under normal conditions, the delivery time will be as indicated in the table above.
What is the availability of the products?
All products in our store are available unless marked as 'Out of Stock' in the description If a product is out of stock at the time you place your order and we have not been able to update this information in the store, we will contact you immediately to offer you a similar product or refund the corresponding amount.
What are the package delivery hours?
Delivery times are Monday through Friday, subject to the delivery schedule of each agency and its corresponding zone. You can check the status of your shipment online or by phone using the tracking number provided by the shipping agency.
What happens if I'm not home when they deliver the package?
If the courier attempts delivery and no one is home to receive your package, they will leave a delivery attempt notice. Please contact the shipping company as soon as possible using the phone number on the notice to arrange a new delivery. We are here to help if you have any problems.
NOTE: In the case of deliveries of bulky products to upper floors of a building, the transport agency is only responsible for delivering your order to the entrance of your home.
What happens if a product arrives damaged?
If one or more products arrive damaged due to shipping, we will send you a new product or refund the corresponding amount. Q-Tech will cover all extra transport costs that may arise, provided that the product has not been used, altered or tampered with.
Please note that in order for us to process any exchange or return, it is necessary Please contact us beforehand. We will not accept any changes or returns without prior notification.
NOTE: It is important to check the status of your purchase at the time of receipt, and If you notice any damage supposedly caused by transport, it is essential to indicate it on the delivery note when signing it.
What happens if the package contents are incorrect?
If one or more of the products you received do not match your order, we will send you the correct products or refund the corresponding amount.Q-Tech will cover all extra transport costs that may arise, provided that the product has not been used, altered or tampered with.
If you have any questions regarding shipping costs, please contact us by email or phone:
Administration: adm (@) q-tech.es
Monday to Friday from 10:00 to 14:00/16:00 to 18:00
(Madrid: UTC + 2 Summer // UTC + 1 Rest of the Year).
Payment methods available for the EU (European Union):
- Credit cards (Visa, Mastercard, American Express).
- Apple Pay
- Google Pay
- Amazon Pay
- Paypal
- Account Deposit and Transfer
- Cash (maximum limit according to Art. 34.2 Law 10/2010)
All payments will be verified by Q-Tech before being processed. Verification by our staff will take place during our business hours listed above.
For urgent orders, please contact us by email at: info (@) q-tech.es with the subject line URGENT and the desired contact method.