General Sales Conditions

1. GENERAL TERMS

Q TECH HOUSES DIVISION, S.L.U. (Q-TECH), with its registered office at Rincón de la Victoria - 29730 (Málaga) and VAT number B-92715523, registered in Registro Mercantil 5 de Málaga, Folio 9, Tomo 4003 Gral. de Sociedades, Hoja n.º MA-82846, Inscripción 1.ª, establishes the following general terms and conditions of sale with its Customer, with whom it enters into a purchase-sale agreement or, as applicable, a service agreement, understanding that the buyer accepts said terms and conditions when placing an order or requesting a service.

2. ORDERS

2.1. The characteristics and specifications provided in our offers are intended as a guide. Q-TECH reserves the right to make modifications to the characteristics and specifications detailed at any time and without prior notice in order to improve our products and services.

2.2. Orders must be made in writing and must be signed by the customer and, if applicable, reference the offer or quote. Any condition expressed by the buyer that does not comply with these general terms of sale or those specified for each product will be deemed null and void, unless accepted by us in the Order Confirmation.

2.3. Q-TECH reserves the right to cancel orders pending shipment when the buyer has failed to comply fully or partially with any point of the contract signed between the parties.

2.4. The processing of an order for special equipment or materials implies payment in advance of 50%.

2.5. Cancellation of an order will not be accepted in the following cases:

• When the cancellation is made after fourteen days from the date of receipt of the order.

2.6. Any modification to an order must be accepted by Q-TECH and will always be considered a new order.

3. PRICES

3.1. The prices shown in the Offers and other documents (delivery notes and invoices) are currently in force and valid, except for typographical errors. VAT included in the total amount of the document.

3.2. The prices shown in the Offers and other documents (delivery notes and invoices) DO NOT include truck transportation to the site for Spain, unless expressly stated in the document.

3.3. The prices shown in the Offers and other documents (delivery notes and invoices) may be varied upon prior notification to the customer. These new prices will apply to all orders pending acceptance.

3.4. The offers are subject, for all purposes, to the validity period established therein.

3.5. All taxes currently in force and those that may in the future be levied on the production, delivery of goods, or sale of our products will be borne by the buyer, unless their repercussion is expressly prohibited.

4. DELIVERY TERMS

4.1. Deliveries will be made by truck at the construction site and in an accessible location for the means of transportation. If there are accessibility issues, the goods will be left at the nearest agreed-upon location with the customer.

For more information, please check our "Shipping and Payment" page:

https://q-tech.es/pages/envio-y-pago

5. PAYMENT TERMS

5.1. The payment conditions will be indicated in our order confirmation or in the contract signed between the parties.

5.2. The customer will receive the purchase invoice by email, which must be kept for the product warranty. At any time, they can request their invoice at the email adm@q-tech.es

5.3. The order may be automatically terminated for non-payment, with a penalty for damages and losses of the total amount delivered up to that point.

6. WARRANTY

6.1. Our products, as long as they are used under normal conditions, are guaranteed for the period indicated on the invoice, in accordance with the conditions of use, maintenance, and the deadlines established by Q-TECH and the manufacturers, unless otherwise specified for products that require a different warranty period due to special installations, which will be duly clarified in writing.

6.2. To benefit from this warranty, it will be necessary, in each case, for our Technical Department to accept the defect, and the defective products must be sent to the origin warehouse that will be previously indicated, unless there is an agreement for a visit by our Technical Department personnel to the facilities.

6.3. Our warranty only covers the replacement of the material at no cost to the buyer, and we are in no way responsible for any direct or indirect damages that may have been caused by its defect.

6.4. Our warranty only covers the products and parts or elements mentioned in our Offers, and we will clarify the warranty for products, services, and/or installations. For other products acquired, the supplier's warranty remains in force and in the conditions established by them.

6.5. Our warranty only covers manufacturing defects, never malfunctions caused by deficiencies in use and/or problems caused by the supply of electricity, water, or adverse conditions.

6.6. For the warranty to be valid, the warranty card delivered to the customer must be properly stamped, indicating that the necessary revisions have been carried out. Otherwise, the product or installation will not be covered by the warranty.

6.7. The expenses, shipping costs, packaging, etc., that arise in repairs covered by the warranty are the responsibility of the customer.

7. WITHDRAWAL POLICY

7.1. You have the right to withdraw from this contract within a period of 14 natural days without giving any reason.

7.2. The withdrawal period shall expire after 14 natural days from the day on which you or a third party other than the carrier and indicated by you, acquires physical possession of the last of those goods.

7.3. To exercise the right of withdrawal, you must notify us Q-Tech Houses division s.l.u. // Address: Avda. de los Vegas, 70B - Pol. Ind. El Viso - Málaga // Telephone: 952972464 // email: info@q-tech.es of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail, fax, or email). You may use the withdrawal form template below, although its use is not mandatory.

7.4. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

7.5. Effects of withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 natural days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

7.6. We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

7.7. You shall send back the goods or hand them over to us or Q-Tech Houses division s.l.u. // Address: Avda. de los Vegas, 70B - Pol. Ind. El Viso - Málaga // Telephone: 952972464 // email: info@q-tech.es, without undue delay and in any event not later than 14 natural days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

7.8. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. You shall bear the direct cost of returning such items, and will be liable for any diminished value of the returned goods due to handling, total or partial damage to the original packaging and its contents.

Withdrawal form template - To the attention of:

Q-Tech Houses division s.l.u. // Address: Avda. de los Vegas, 70B - Pol. Ind. El Viso - Málaga // Telephone: 952972464 // email: info@q-tech.es

– I/we () hereby give notice that I/we () withdraw from my/our () contract of sale of the following goods/provision of the following service ()

– Ordered on ()/received on ()

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this form is notified on paper)

– Date

(*) Delete as appropriate.

7.9. "The right of withdrawal shall not apply to contracts that relate to:

a) The supply of goods made according to the specifications of the consumer or clearly personalized.

b) The supply of goods that may deteriorate or expire quickly.

c) The supply of sealed goods that are not suitable for return for reasons of health or hygiene protection and that have been unsealed after delivery.

d) The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer after delivery.

f) The supply of goods that, after delivery and taking into account their nature, have been mixed inextricably with other goods.

8. CLAIMS

8.1. In addition to the warranty that covers our products and/or installations, we will attend to justified claims for errors or defects in the quantity of goods and any incidents related to supply, packaging, transport, and incorrect installation, if reported to us within 3 days after receipt and/or installation.

According to Art. 97.1.i) LGDCU, 103 LGDCU.