{"title":"Network, WiFi, and Security Services","description":"\u003cp\u003eHourly technical support for professional networks: UniFi Network, WiFi, UniFi Protect and Access (cameras and access control), UniFi Connect, and Synology NAS storage. Configuration, commissioning, and troubleshooting.\u003c\/p\u003e","products":[{"product_id":"unifi-ubiquiti-networks-asistencia","title":"UniFi Technical Support – Expert Technician On-site, Urgent or by Telephone","description":"\u003ch2\u003eAn expert UniFi network technician on your site, urgently or on the phone\u003c\/h2\u003e\n\u003cp\u003eA poorly configured UniFi network causes WiFi drop-outs, cameras that do not record and doors that do not open. Q-Tech \u003cstrong\u003eUniFi Technical Support\u003c\/strong\u003e brings together on-site visits, urgent call-outs, out-of-hours work and telephone consultations in a single page.\u003c\/p\u003e\n\u003ch3\u003eWhat is Q-Tech UniFi Technical Support?\u003c\/h3\u003e\n\u003cp\u003eIt is \u003cstrong\u003ethe work of an expert technician in Ubiquiti UniFi systems\u003c\/strong\u003e, booked by the hour at the customer's site, with a 2-hour minimum, or as a telephone consultation, in five service types: on-site, urgent, out of hours, telephone Basic and telephone PLUS.\u003c\/p\u003e\n\u003cp\u003eIt covers UniFi Network, UniFi Protect, UniFi Access and UniFi Connect. For enterprise-grade equipment, see also the \u003ca href=\"\/en-en\/collections\/redes-enterprise\"\u003eEnterprise Networks\u003c\/a\u003e collection.\u003c\/p\u003e\n\u003ch3\u003eWhat problem does it solve?\u003c\/h3\u003e\n\u003cp\u003eA poorly planned network causes \u003cstrong\u003eunstable WiFi, cameras without recording, devices that will not adopt, ports without PoE power and security gaps\u003c\/strong\u003e. For a business, every hour without a network or surveillance has a direct cost.\u003c\/p\u003e\n\u003cp\u003eThe technician reviews the topology, locates the fault, corrects the configuration within the scope of the service and documents anything that needs materials or a warranty claim. If the question can be solved without a visit, the telephone consultation avoids the call-out.\u003c\/p\u003e\n\u003ch3\u003eService details\u003c\/h3\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eType of service\u003c\/th\u003e\n\u003ctd\u003eTechnical support for Ubiquiti UniFi systems, on-site or by telephone\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eUnit of sale\u003c\/th\u003e\n\u003ctd\u003eOn-site, urgent and out of hours: 1 hour of 1 expert technician, minimum 2 hours per visit. Telephone: 1 scheduled consultation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eWorking hours\u003c\/th\u003e\n\u003ctd\u003eMonday to Thursday 10:30 to 15:30. Friday 10:30 to 13:00. Out of hours: all other times, Saturdays, Sundays and public holidays\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eStart time\u003c\/th\u003e\n\u003ctd\u003eOn-site and telephone: as scheduled · Urgent: 24 to 72 hours (24 hours with a maintenance contract) · Out of hours: subject to availability, with a confirmed date\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eOn-site hourly rate\u003c\/th\u003e\n\u003ctd\u003e€225 VAT included (€185.95 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eUrgent hourly rate\u003c\/th\u003e\n\u003ctd\u003e€480 VAT included (€396.69 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eOut-of-hours hourly rate\u003c\/th\u003e\n\u003ctd\u003e€595 VAT included (€491.74 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eTelephone Basic\u003c\/th\u003e\n\u003ctd\u003eUp to 30 minutes by phone or WhatsApp: €95 VAT included (€78.51 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eTelephone PLUS\u003c\/th\u003e\n\u003ctd\u003eUp to 60 minutes by video call or remote access, with a written summary: €175 VAT included (€144.63 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIntra-EU VAT\u003c\/th\u003e\n\u003ctd\u003eBusinesses in other EU countries with a valid VAT number in VIES: no Spanish VAT\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCall-out Málaga city\u003c\/th\u003e\n\u003ctd\u003e\u003ca href=\"\/en-en\/products\/desplazamiento-asistencia\"\u003e€72.60\u003c\/a\u003e. \u003ca href=\"\/en-en\/products\/desplazamiento-asistencia-urgente\"\u003eUrgent: €90.75\u003c\/a\u003e. \u003ca href=\"\/en-en\/products\/desplazamiento-asistencia-urgente-off-hours\"\u003eOut of hours, Saturdays, Sundays and public holidays: €181.50\u003c\/a\u003e. Tolls not included\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCall-out Málaga province\u003c\/th\u003e\n\u003ctd\u003e\u003ca href=\"\/en-en\/products\/desplazamiento-tecnico-km\"\u003e€1.21 per km\u003c\/a\u003e round trip (\u003ca href=\"\/en-en\/products\/desplazamiento-tecnico-km-urgente\"\u003e€3.50 per km\u003c\/a\u003e if urgent). Out of hours, rest of Spain and EU: on quotation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIncluded\u003c\/th\u003e\n\u003ctd\u003eOn-site: diagnosis, review of the topology and cabling, configuration of UniFi OS and the Network, Protect, Access and Connect applications, device adoption, firmware updates and documentation of the results. Telephone: prior review of the information and consultation; with PLUS, a written summary by email\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eNot included\u003c\/th\u003e\n\u003ctd\u003eMaterials, repairs, spare parts, handling of fluorinated gases (F-Gas), technical report, design project, regulatory registration and any work not listed on this page. The telephone consultation is an obligation of means\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRegulatory registration\u003c\/th\u003e\n\u003ctd\u003eElectrical (CIE), RITE and F-Gas certificates are processed, if contracted, through a licensed partner installation company, with a separate quote\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: booking\u003c\/th\u003e\n\u003ctd\u003eBooking confirmed with advance payment; on-site, for the 2-hour minimum\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: information\u003c\/th\u003e\n\u003ctd\u003eModel of the UniFi console and the devices, a screenshot of the UniFi dashboard showing the problem and the network map, if available\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: access\u003c\/th\u003e\n\u003ctd\u003eOn-site: free and safe access to the equipment, with electricity available, and an installation that complies with current regulations. PLUS with remote access: temporary credentials that the customer revokes afterwards\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: presence\u003c\/th\u003e\n\u003ctd\u003eOn-site: a person with decision-making authority during the visit\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eB2B companies\u003c\/th\u003e\n\u003ctd\u003eThe customer owns the workplace and reports its risks before the visit (coordination of business activities, Royal Decree 171\/2004)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eUndisclosed defects\u003c\/th\u003e\n\u003ctd\u003eIf an undisclosed defect appears, the technician stops the affected work, documents it and only continues with the customer's written confirmation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRescheduling\u003c\/th\u003e\n\u003ctd\u003eWith 48 hours' notice\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eAvailability\u003c\/th\u003e\n\u003ctd\u003eMálaga province by the hour. Rest of Spain and EU: by the full working day, always on request\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3\u003eUniFi systems covered\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eUniFi Network:\u003c\/strong\u003e UniFi consoles and gateways, switching and WiFi 6 and WiFi 7 access points\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eUniFi Protect:\u003c\/strong\u003e G4, G5, G6 and AI cameras, and doorbells\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eUniFi Access:\u003c\/strong\u003e readers, locks and access control\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eUniFi Connect:\u003c\/strong\u003e Display screens and EV Charger units\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eNetwork segmentation:\u003c\/strong\u003e VLANs, guest networks and remote access\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhen this service is not the right choice\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eThe system shares the installation with other brands:\u003c\/strong\u003e book the \u003ca href=\"\/en-en\/products\/tecnico-experto-in-situ-horas\"\u003eQ-Tech on-site Expert Technician per hour\u003c\/a\u003e or the \u003ca href=\"\/en-en\/products\/tecnico-experto-instalacion\"\u003eon-site full working day\u003c\/a\u003e, which integrate several brands.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eYou want to check the equipment before installing it:\u003c\/strong\u003e choose the \u003ca href=\"\/en-en\/products\/tecnico-experto-diagnostico-pre-lanzamiento\"\u003ePre-launch evaluation and diagnosis\u003c\/a\u003e at our workshop.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eThe question covers equipment from several brands:\u003c\/strong\u003e choose the \u003ca href=\"\/en-en\/products\/expert-technician-remote-technical-call\"\u003eQ-Tech technical call\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eYour network uses a Synology NAS or router:\u003c\/strong\u003e choose \u003ca href=\"\/en-en\/products\/synology-networks-nas-ate-asistencia-tecnica-por-hora\"\u003eSynology Technical Support\u003c\/a\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eFrequently asked questions\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eHow much does a UniFi technician cost per hour?\u003c\/strong\u003e On-site it costs €225 per hour including VAT; urgent within 24 to 72 hours, €480; out of hours, Saturdays, Sundays and public holidays, €595. Minimum 2 hours per on-site visit. The call-out is charged separately depending on the area.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eWhat is the difference between telephone Basic and PLUS?\u003c\/strong\u003e Basic is a consultation of up to 30 minutes by phone or WhatsApp, for €95. PLUS lasts up to 60 minutes, by video call or remote access, and includes a written summary, for €175.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eCan you configure the network remotely?\u003c\/strong\u003e Yes, with telephone PLUS the technician can access the UniFi console with temporary credentials that you revoke afterwards. Cabling, mounting or replacing equipment requires an on-site visit.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eBooking\u003c\/h3\u003e\n\u003cp\u003eChoose the service type, enter the hours as the quantity (minimum 2 on-site) and add the corresponding call-out. Q-Tech confirms the date and scope before every intervention. \u003cstrong\u003ePlease check availability before purchasing\u003c\/strong\u003e through \u003ca href=\"\/en-en\/policies\/contact-information\"\u003econtact\u003c\/a\u003e. The service is booked with advance payment and is governed by the \u003ca href=\"\/en-en\/policies\/terms-of-service\"\u003eGeneral Terms and Conditions\u003c\/a\u003e and the \u003ca href=\"\/en-en\/pages\/politica-cae-y-licencias\"\u003eLicensing, CAE and On-site Services Policy\u003c\/a\u003e. Consumers: when booking, you request that the service starts within the withdrawal period; once performed, and for urgent services, there is no right of withdrawal. Customers with a Q-Tech maintenance contract: discounts and preferential terms on request.\u003c\/p\u003e\n","brand":"Q-Tech®","offers":[{"title":"On-site (hourly)","offer_id":47226348142936,"sku":"QT-SRV-UNI-OBRA","price":225.0,"currency_code":"EUR","in_stock":true},{"title":"Urgent on-site 24-72 h (hourly)","offer_id":58697534669144,"sku":"QT-SRV-UNI-URG","price":480.0,"currency_code":"EUR","in_stock":true},{"title":"After hours, Saturdays, Sundays, and holidays (hourly rate)","offer_id":58697534701912,"sku":"QT-SRV-UNI-FH","price":595.0,"currency_code":"EUR","in_stock":true},{"title":"Telefónica Basic (30 min)","offer_id":58697534734680,"sku":"QT-SRV-UNI-TEL-B","price":95.0,"currency_code":"EUR","in_stock":true},{"title":"Telefónica PLUS (60 min + written summary)","offer_id":58697534767448,"sku":"QT-SRV-UNI-TEL-P","price":175.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0015\/4592\/8792\/files\/q-tech-unifi-ubiquiti-networks-ate-asistencia-tecnica-por-hora-default-title-52965681070424.jpg?v=1702917073"},{"product_id":"synology-networks-nas-ate-asistencia-tecnica-por-hora","title":"Synology Technical Support – Expert Technician On-site, Urgent or by Telephone","description":"\u003ch2\u003eAn expert Synology technician for your data, on-site or on the phone\u003c\/h2\u003e\n\u003cp\u003eA poorly configured NAS puts your company data at risk: backups that never run, degraded drives without warning or access left open to the internet. Q-Tech \u003cstrong\u003eSynology Technical Support\u003c\/strong\u003e brings together on-site visits, urgent call-outs, out-of-hours work and telephone consultations in a single page.\u003c\/p\u003e\n\u003ch3\u003eWhat is Q-Tech Synology Technical Support?\u003c\/h3\u003e\n\u003cp\u003eIt is \u003cstrong\u003ethe work of an expert technician in Synology NAS and routers\u003c\/strong\u003e, booked by the hour at the customer's site, with a 2-hour minimum, or as a telephone consultation, in five service types: on-site, urgent, out of hours, telephone Basic and telephone PLUS.\u003c\/p\u003e\n\u003cp\u003eIt covers the DSM operating system of the NAS, Synology routers running SRM and the backup, synchronisation and remote access applications. If your network is UniFi, see \u003ca href=\"\/en-en\/products\/unifi-ubiquiti-networks-asistencia\"\u003eUniFi Technical Support\u003c\/a\u003e.\u003c\/p\u003e\n\u003ch3\u003eWhat problem does it solve?\u003c\/h3\u003e\n\u003cp\u003eAn unchecked NAS ends up with \u003cstrong\u003eincomplete backups, drives that fail without warning, wrongly assigned permissions and insecure remote access\u003c\/strong\u003e. Losing data or suffering a ransomware attack costs far more than a check-up.\u003c\/p\u003e\n\u003cp\u003eThe technician checks the condition of the drives and storage, the user, backup and access settings, corrects what is within the scope of the service and documents anything that needs materials or a warranty claim.\u003c\/p\u003e\n\u003ch3\u003eService details\u003c\/h3\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eType of service\u003c\/th\u003e\n\u003ctd\u003eTechnical support for Synology NAS and routers, on-site or by telephone\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eUnit of sale\u003c\/th\u003e\n\u003ctd\u003eOn-site, urgent and out of hours: 1 hour of 1 expert technician, minimum 2 hours per visit. Telephone: 1 scheduled consultation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eWorking hours\u003c\/th\u003e\n\u003ctd\u003eMonday to Thursday 10:30 to 15:30. Friday 10:30 to 13:00. Out of hours: all other times, Saturdays, Sundays and public holidays\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eStart time\u003c\/th\u003e\n\u003ctd\u003eOn-site and telephone: as scheduled · Urgent: 24 to 72 hours (24 hours with a maintenance contract) · Out of hours: subject to availability, with a confirmed date\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eOn-site hourly rate\u003c\/th\u003e\n\u003ctd\u003e€225 VAT included (€185.95 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eUrgent hourly rate\u003c\/th\u003e\n\u003ctd\u003e€480 VAT included (€396.69 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eOut-of-hours hourly rate\u003c\/th\u003e\n\u003ctd\u003e€595 VAT included (€491.74 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eTelephone Basic\u003c\/th\u003e\n\u003ctd\u003eUp to 30 minutes by phone or WhatsApp: €95 VAT included (€78.51 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eTelephone PLUS\u003c\/th\u003e\n\u003ctd\u003eUp to 60 minutes by video call or remote access, with a written summary: €175 VAT included (€144.63 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIntra-EU VAT\u003c\/th\u003e\n\u003ctd\u003eBusinesses in other EU countries with a valid VAT number in VIES: no Spanish VAT\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCall-out Málaga city\u003c\/th\u003e\n\u003ctd\u003e\u003ca href=\"\/en-en\/products\/desplazamiento-asistencia\"\u003e€72.60\u003c\/a\u003e. \u003ca href=\"\/en-en\/products\/desplazamiento-asistencia-urgente\"\u003eUrgent: €90.75\u003c\/a\u003e. \u003ca href=\"\/en-en\/products\/desplazamiento-asistencia-urgente-off-hours\"\u003eOut of hours, Saturdays, Sundays and public holidays: €181.50\u003c\/a\u003e. Tolls not included\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCall-out Málaga province\u003c\/th\u003e\n\u003ctd\u003e\u003ca href=\"\/en-en\/products\/desplazamiento-tecnico-km\"\u003e€1.21 per km\u003c\/a\u003e round trip (\u003ca href=\"\/en-en\/products\/desplazamiento-tecnico-km-urgente\"\u003e€3.50 per km\u003c\/a\u003e if urgent). Out of hours, rest of Spain and EU: on quotation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIncluded\u003c\/th\u003e\n\u003ctd\u003eOn-site: diagnosis, check of the drives and storage, configuration of DSM or SRM, users and permissions, backups and remote access, system updates and documentation of the results. Telephone: prior review of the information and consultation; with PLUS, a written summary by email\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eNot included\u003c\/th\u003e\n\u003ctd\u003eMaterials, repairs, spare parts, handling of fluorinated gases (F-Gas), technical report, design project, regulatory registration and any work not listed on this page. The telephone consultation is an obligation of means\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRegulatory registration\u003c\/th\u003e\n\u003ctd\u003eElectrical (CIE), RITE and F-Gas certificates are processed, if contracted, through a licensed partner installation company, with a separate quote\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: booking\u003c\/th\u003e\n\u003ctd\u003eBooking confirmed with advance payment; on-site, for the 2-hour minimum\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: information\u003c\/th\u003e\n\u003ctd\u003eModel of the NAS or router, DSM or SRM version, screenshots of the alert or error and a description of the scheduled backups\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: access\u003c\/th\u003e\n\u003ctd\u003eOn-site: free and safe access to the equipment, with electricity available, and an installation that complies with current regulations. PLUS with remote access: temporary credentials that the customer revokes afterwards\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: presence\u003c\/th\u003e\n\u003ctd\u003eOn-site: a person with decision-making authority during the visit\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eB2B companies\u003c\/th\u003e\n\u003ctd\u003eThe customer owns the workplace and reports its risks before the visit (coordination of business activities, Royal Decree 171\/2004)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eUndisclosed defects\u003c\/th\u003e\n\u003ctd\u003eIf an undisclosed defect appears, the technician stops the affected work, documents it and only continues with the customer's written confirmation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRescheduling\u003c\/th\u003e\n\u003ctd\u003eWith 48 hours' notice\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eAvailability\u003c\/th\u003e\n\u003ctd\u003eMálaga province by the hour. Rest of Spain and EU: by the full working day, always on request\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3\u003eSynology systems covered\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eSynology NAS\u003c\/strong\u003e running DSM: storage, volumes and drives\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eBackups\u003c\/strong\u003e and file synchronisation\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eUsers, permissions\u003c\/strong\u003e and shared folders\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eSecure remote access\u003c\/strong\u003e to your data\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eSynology routers\u003c\/strong\u003e running SRM\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhen this service is not the right choice\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eThe system shares the installation with other brands:\u003c\/strong\u003e book the \u003ca href=\"\/en-en\/products\/tecnico-experto-in-situ-horas\"\u003eQ-Tech on-site Expert Technician per hour\u003c\/a\u003e or the \u003ca href=\"\/en-en\/products\/tecnico-experto-instalacion\"\u003eon-site full working day\u003c\/a\u003e, which integrate several brands.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eYou want to check the equipment before installing it:\u003c\/strong\u003e choose the \u003ca href=\"\/en-en\/products\/tecnico-experto-diagnostico-pre-lanzamiento\"\u003ePre-launch evaluation and diagnosis\u003c\/a\u003e at our workshop.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eThe question covers equipment from several brands:\u003c\/strong\u003e choose the \u003ca href=\"\/en-en\/products\/expert-technician-remote-technical-call\"\u003eQ-Tech technical call\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eThe problem is in the UniFi WiFi, cameras or access control:\u003c\/strong\u003e choose \u003ca href=\"\/en-en\/products\/unifi-ubiquiti-networks-asistencia\"\u003eUniFi Technical Support\u003c\/a\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eFrequently asked questions\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eHow much does a Synology technician cost per hour?\u003c\/strong\u003e On-site it costs €225 per hour including VAT; urgent within 24 to 72 hours, €480; out of hours, Saturdays, Sundays and public holidays, €595. Minimum 2 hours per on-site visit. The call-out is charged separately depending on the area.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eWhat is the difference between telephone Basic and PLUS?\u003c\/strong\u003e Basic is a consultation of up to 30 minutes by phone or WhatsApp, for €95. PLUS lasts up to 60 minutes, by video call or remote access, and includes a written summary, for €175.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eCan you recover data from a damaged drive?\u003c\/strong\u003e The technician checks the storage condition and explains the options. Data recovery from a physically damaged drive requires a specialist laboratory and is not included.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eBooking\u003c\/h3\u003e\n\u003cp\u003eChoose the service type, enter the hours as the quantity (minimum 2 on-site) and add the corresponding call-out. Q-Tech confirms the date and scope before every intervention. \u003cstrong\u003ePlease check availability before purchasing\u003c\/strong\u003e through \u003ca href=\"\/en-en\/policies\/contact-information\"\u003econtact\u003c\/a\u003e. The service is booked with advance payment and is governed by the \u003ca href=\"\/en-en\/policies\/terms-of-service\"\u003eGeneral Terms and Conditions\u003c\/a\u003e and the \u003ca href=\"\/en-en\/pages\/politica-cae-y-licencias\"\u003eLicensing, CAE and On-site Services Policy\u003c\/a\u003e. Consumers: when booking, you request that the service starts within the withdrawal period; once performed, and for urgent services, there is no right of withdrawal. Customers with a Q-Tech maintenance contract: discounts and preferential terms on request.\u003c\/p\u003e\n","brand":"Q-Tech®","offers":[{"title":"On-site (hourly)","offer_id":47226411450712,"sku":"QT-SRV-SYN-OBRA","price":225.0,"currency_code":"EUR","in_stock":true},{"title":"Urgent on-site 24-72 h (hourly)","offer_id":58697534800216,"sku":"QT-SRV-SYN-URG","price":480.0,"currency_code":"EUR","in_stock":true},{"title":"Outside of business hours, Saturdays, Sundays, and holidays (per hour)","offer_id":58697534832984,"sku":"QT-SRV-SYN-FH","price":595.0,"currency_code":"EUR","in_stock":true},{"title":"Telefónica Basic (30 min)","offer_id":58697534865752,"sku":"QT-SRV-SYN-TEL-B","price":95.0,"currency_code":"EUR","in_stock":true},{"title":"Telefónica PLUS (60 min + written summary)","offer_id":58697534898520,"sku":"QT-SRV-SYN-TEL-P","price":175.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0015\/4592\/8792\/files\/q-tech-synology-networks-nas-ate-asistencia-tecnica-por-hora-default-title-52965682151768.jpg?v=1702917084"}],"url":"https:\/\/q-tech.es\/en\/collections\/servicios-redes-wifi-seguridad.oembed","provider":"Q-Tech ® ","version":"1.0","type":"link"}