{"title":"Control and Automation Services","description":"\u003cp\u003eIntegration and technical support in control and automation: Domat (BACnet, Modbus, SCADA), Uponor UConnect Modbus, Fluidra NN Connect, GF Hycleen, and Google Home and Nest home automation. Communication between equipment, parameterization, and diagnostics.\u003c\/p\u003e","products":[{"product_id":"google-home-pro-ate-asistencia-tecnica-basica","title":"Google Home and Nest Technical Support – Expert Technician On-site or by Phone","description":"\u003ch2\u003eAn expert technician for your Google Home and Nest smart home\u003c\/h2\u003e\n\u003cp\u003eA smart home with devices that drop off, routines that do not run or a wrongly configured thermostat ends up being more of a nuisance than a help. Q-Tech \u003cstrong\u003eGoogle Home and Nest Technical Support\u003c\/strong\u003e brings together on-site visits, urgent call-outs, out-of-hours work and telephone consultations in a single page.\u003c\/p\u003e\n\u003ch3\u003eWhat is Q-Tech Google Home and Nest Technical Support?\u003c\/h3\u003e\n\u003cp\u003eIt is \u003cstrong\u003ethe work of an expert technician in Google Home and Nest devices\u003c\/strong\u003e, booked by the hour at the customer's home or site, with a 2-hour minimum, or as a telephone consultation, in five service types: on-site, urgent, out of hours, telephone Basic and telephone PLUS.\u003c\/p\u003e\n\u003cp\u003eIt covers the installation and configuration of Google thermostats, cameras, doorbells, speakers, displays and WiFi, and their control from the Google Home app. For larger networks, see \u003ca href=\"\/en-en\/products\/unifi-ubiquiti-networks-asistencia\"\u003eUniFi Technical Support\u003c\/a\u003e.\u003c\/p\u003e\n\u003ch3\u003eWhat problem does it solve?\u003c\/h3\u003e\n\u003cp\u003eAn incomplete set-up leads to \u003cstrong\u003edisconnected devices, cameras that send no alerts, thermostats that do not save energy and routines that fail\u003c\/strong\u003e. The cause is often poor WiFi coverage or a badly organised account.\u003c\/p\u003e\n\u003cp\u003eThe technician checks the network and each device, organises the account and rooms in Google Home, corrects what is within the scope of the service and documents anything that needs materials or a warranty claim.\u003c\/p\u003e\n\u003ch3\u003eService details\u003c\/h3\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eType of service\u003c\/th\u003e\n\u003ctd\u003eTechnical support for Google Home and Nest devices, on-site or by telephone\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eUnit of sale\u003c\/th\u003e\n\u003ctd\u003eOn-site, urgent and out of hours: 1 hour of 1 expert technician, minimum 2 hours per visit. Telephone: 1 scheduled consultation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eWorking hours\u003c\/th\u003e\n\u003ctd\u003eMonday to Thursday 10:30 to 15:30. Friday 10:30 to 13:00. Out of hours: all other times, Saturdays, Sundays and public holidays\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eStart time\u003c\/th\u003e\n\u003ctd\u003eOn-site and telephone: as scheduled · Urgent: 24 to 72 hours (24 hours with a maintenance contract) · Out of hours: subject to availability, with a confirmed date\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eOn-site hourly rate\u003c\/th\u003e\n\u003ctd\u003e€225 VAT included (€185.95 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eUrgent hourly rate\u003c\/th\u003e\n\u003ctd\u003e€480 VAT included (€396.69 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eOut-of-hours hourly rate\u003c\/th\u003e\n\u003ctd\u003e€595 VAT included (€491.74 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eTelephone Basic\u003c\/th\u003e\n\u003ctd\u003eUp to 30 minutes by phone or WhatsApp: €95 VAT included (€78.51 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eTelephone PLUS\u003c\/th\u003e\n\u003ctd\u003eUp to 60 minutes by video call or remote access, with a written summary: €175 VAT included (€144.63 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIntra-EU VAT\u003c\/th\u003e\n\u003ctd\u003eBusinesses in other EU countries with a valid VAT number in VIES: no Spanish VAT\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCall-out Málaga city\u003c\/th\u003e\n\u003ctd\u003e\u003ca href=\"\/en-en\/products\/desplazamiento-asistencia\"\u003e€72.60\u003c\/a\u003e. \u003ca href=\"\/en-en\/products\/desplazamiento-asistencia-urgente\"\u003eUrgent: €90.75\u003c\/a\u003e. \u003ca href=\"\/en-en\/products\/desplazamiento-asistencia-urgente-off-hours\"\u003eOut of hours, Saturdays, Sundays and public holidays: €181.50\u003c\/a\u003e. Tolls not included\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCall-out Málaga province\u003c\/th\u003e\n\u003ctd\u003e\u003ca href=\"\/en-en\/products\/desplazamiento-tecnico-km\"\u003e€1.21 per km\u003c\/a\u003e round trip (\u003ca href=\"\/en-en\/products\/desplazamiento-tecnico-km-urgente\"\u003e€3.50 per km\u003c\/a\u003e if urgent). Out of hours, rest of Spain and EU: on quotation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIncluded\u003c\/th\u003e\n\u003ctd\u003eOn-site: diagnosis, check of WiFi coverage, installation and configuration of Google Home and Nest devices, organisation of the account, rooms and routines, updates and documentation of the results. Telephone: prior review of the information and consultation; with PLUS, a written summary by email\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eNot included\u003c\/th\u003e\n\u003ctd\u003eMaterials, repairs, spare parts, handling of fluorinated gases (F-Gas), technical report, design project, regulatory registration and any work not listed on this page. The telephone consultation is an obligation of means\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRegulatory registration\u003c\/th\u003e\n\u003ctd\u003eElectrical (CIE), RITE and F-Gas certificates are processed, if contracted, through a licensed partner installation company, with a separate quote\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: booking\u003c\/th\u003e\n\u003ctd\u003eBooking confirmed with advance payment; on-site, for the 2-hour minimum\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: information\u003c\/th\u003e\n\u003ctd\u003eModels of the devices, screenshots of the Google Home app showing the problem and, for a thermostat, a photo of the boiler or heat pump wiring\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: access\u003c\/th\u003e\n\u003ctd\u003eOn-site: free and safe access to the equipment, with electricity available, and an installation that complies with current regulations. PLUS with remote access: temporary credentials that the customer revokes afterwards\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: presence\u003c\/th\u003e\n\u003ctd\u003eOn-site: a person with decision-making authority during the visit\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eB2B companies\u003c\/th\u003e\n\u003ctd\u003eThe customer owns the workplace and reports its risks before the visit (coordination of business activities, Royal Decree 171\/2004)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eUndisclosed defects\u003c\/th\u003e\n\u003ctd\u003eIf an undisclosed defect appears, the technician stops the affected work, documents it and only continues with the customer's written confirmation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRescheduling\u003c\/th\u003e\n\u003ctd\u003eWith 48 hours' notice\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eAvailability\u003c\/th\u003e\n\u003ctd\u003eMálaga province by the hour. Rest of Spain and EU: by the full working day, always on request\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3\u003eGoogle Home and Nest systems covered\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eNest thermostats\u003c\/strong\u003e and heating, cooling and energy control\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eNest cameras and doorbells\u003c\/strong\u003e for security and surveillance\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eGoogle Nest speakers and displays\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eGoogle Nest WiFi\u003c\/strong\u003e and home LAN networks\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eLighting, plugs and appliances\u003c\/strong\u003e compatible with Google Home\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhen this service is not the right choice\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eThe system shares the installation with other brands:\u003c\/strong\u003e book the \u003ca href=\"\/en-en\/products\/tecnico-experto-in-situ-horas\"\u003eQ-Tech on-site Expert Technician per hour\u003c\/a\u003e or the \u003ca href=\"\/en-en\/products\/tecnico-experto-instalacion\"\u003eon-site full working day\u003c\/a\u003e, which integrate several brands.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eYou want to check the equipment before installing it:\u003c\/strong\u003e choose the \u003ca href=\"\/en-en\/products\/tecnico-experto-diagnostico-pre-lanzamiento\"\u003ePre-launch evaluation and diagnosis\u003c\/a\u003e at our workshop.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eThe question covers equipment from several brands:\u003c\/strong\u003e choose the \u003ca href=\"\/en-en\/products\/expert-technician-remote-technical-call\"\u003eQ-Tech technical call\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eThe thermostat controls a Viessmann or Panasonic heat pump:\u003c\/strong\u003e choose that brand's support, for example \u003ca href=\"\/en-en\/products\/viessmann-asistencia-tecnica\"\u003eViessmann Technical Support\u003c\/a\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eFrequently asked questions\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eHow much does a Google Home and Nest technician cost per hour?\u003c\/strong\u003e On-site it costs €225 per hour including VAT; urgent within 24 to 72 hours, €480; out of hours, Saturdays, Sundays and public holidays, €595. Minimum 2 hours per on-site visit. The call-out is charged separately depending on the area.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eWhat is the difference between telephone Basic and PLUS?\u003c\/strong\u003e Basic is a consultation of up to 30 minutes by phone or WhatsApp, for €95. PLUS lasts up to 60 minutes, by video call or remote access, and includes a written summary, for €175.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eCan you install a Nest thermostat on my boiler?\u003c\/strong\u003e Yes, if the equipment is compatible. Send a photo of the wiring and the boiler or heat pump model before booking so we can confirm compatibility.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eBooking\u003c\/h3\u003e\n\u003cp\u003eChoose the service type, enter the hours as the quantity (minimum 2 on-site) and add the corresponding call-out. Q-Tech confirms the date and scope before every intervention. \u003cstrong\u003ePlease check availability before purchasing\u003c\/strong\u003e through \u003ca href=\"\/en-en\/policies\/contact-information\"\u003econtact\u003c\/a\u003e. The service is booked with advance payment and is governed by the \u003ca href=\"\/en-en\/policies\/terms-of-service\"\u003eGeneral Terms and Conditions\u003c\/a\u003e and the \u003ca href=\"\/en-en\/pages\/politica-cae-y-licencias\"\u003eLicensing, CAE and On-site Services Policy\u003c\/a\u003e. Consumers: when booking, you request that the service starts within the withdrawal period; once performed, and for urgent services, there is no right of withdrawal. Customers with a Q-Tech maintenance contract: discounts and preferential terms on request.\u003c\/p\u003e\n","brand":"Q-Tech®","offers":[{"title":"On-site (hourly)","offer_id":19435455414360,"sku":"QT-SRV-GOO-OBRA","price":225.0,"currency_code":"EUR","in_stock":true},{"title":"Urgent on-site 24-72 h (hourly)","offer_id":58697534931288,"sku":"QT-SRV-GOO-URG","price":480.0,"currency_code":"EUR","in_stock":true},{"title":"After hours, Saturdays, Sundays, and holidays (per hour)","offer_id":58697534964056,"sku":"QT-SRV-GOO-FH","price":595.0,"currency_code":"EUR","in_stock":true},{"title":"Telefónica Basic (30 min)","offer_id":58697534996824,"sku":"QT-SRV-GOO-TEL-B","price":95.0,"currency_code":"EUR","in_stock":true},{"title":"Telefónica PLUS (60 min + written summary)","offer_id":58697535029592,"sku":"QT-SRV-GOO-TEL-P","price":175.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0015\/4592\/8792\/files\/q-tech-google-home-pro-ate-asistencia-tecnica-basica-default-title-52965511856472.jpg?v=1702915816"},{"product_id":"uponor-asistencia-tecnica","title":"Uponor Technical Support – Official GF Uponor Service Centre Málaga, On-site, Urgent or by Phone","description":"\u003ch2\u003eThe official GF Uponor service centre in Málaga, at your site, urgently or on the phone\u003c\/h2\u003e\n\u003cp\u003eA poorly balanced underfloor system or a badly configured Smatrix control heats and cools unevenly and uses too much energy. Q-Tech \u003cstrong\u003eUponor Technical Support\u003c\/strong\u003e, the Official Uponor Service Centre (SAT) in Málaga, checks and commissions your GF Uponor radiant climate, control and plumbing systems.\u003c\/p\u003e\n\u003ch3\u003eWhat is Q-Tech Uponor Technical Support?\u003c\/h3\u003e\n\u003cp\u003eIt is \u003cstrong\u003ethe work of a technician from the Official Uponor Service Centre in Málaga\u003c\/strong\u003e, booked by the hour at the customer's site, with a 2-hour minimum, or as a phone consultation, in five formats: on-site, urgent, out of hours, Phone Basic and Phone PLUS.\u003c\/p\u003e\n\u003cp\u003eUponor is part of GF (Georg Fischer) and its brand is gradually becoming GF Uponor. Q-Tech supports installations under the Uponor brand as well as new ones under the GF brand.\u003c\/p\u003e\n\u003ch3\u003eWhat problem does it solve?\u003c\/h3\u003e\n\u003cp\u003eAn unbalanced circuit, a poorly regulated manifold or an unlinked thermostat cause \u003cstrong\u003ecold or overheated rooms, condensation in cooling mode, high consumption and loss of warranty\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp\u003eThe technician checks the radiant system, the controls and their communication with the heat pump or boiler, corrects what is within scope and documents what needs repair or a warranty claim with the manufacturer.\u003c\/p\u003e\n\u003ch3\u003eService details\u003c\/h3\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eService type\u003c\/th\u003e\n\u003ctd\u003eOfficial Uponor Service Centre technical support for GF Uponor systems, on-site or by phone\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSales unit\u003c\/th\u003e\n\u003ctd\u003eOn-site, urgent and out of hours: 1 hour of 1 technician, minimum 2 hours per intervention. Phone: 1 consultation by appointment\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eWorking hours\u003c\/th\u003e\n\u003ctd\u003eMonday to Thursday 10:30–15:30. Friday 10:30–13:00. Out of hours: all other times, Saturdays, Sundays and public holidays\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eLead time\u003c\/th\u003e\n\u003ctd\u003eOn-site and phone: according to scheduling · Urgent: 24 to 72 hours (24 hours with a maintenance contract) · Out of hours: subject to availability, with a confirmed date\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eOn-site hourly price\u003c\/th\u003e\n\u003ctd\u003e€225 VAT included (€185.95 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eUrgent hourly price\u003c\/th\u003e\n\u003ctd\u003e€480 VAT included (€396.69 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eOut-of-hours hourly price\u003c\/th\u003e\n\u003ctd\u003e€595 VAT included (€491.74 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePhone Basic\u003c\/th\u003e\n\u003ctd\u003eUp to 30 minutes by phone or WhatsApp: €95 VAT included (€78.51 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePhone PLUS\u003c\/th\u003e\n\u003ctd\u003eUp to 60 minutes by video call or remote access, with a written summary: €175 VAT included (€144.63 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIntra-EU VAT\u003c\/th\u003e\n\u003ctd\u003eBusinesses in other EU countries with a valid VAT number in VIES: no Spanish VAT\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCall-out Málaga city\u003c\/th\u003e\n\u003ctd\u003e\u003ca href=\"\/en-en\/products\/desplazamiento-asistencia\"\u003e€72.60\u003c\/a\u003e. \u003ca href=\"\/en-en\/products\/desplazamiento-asistencia-urgente\"\u003eUrgent: €90.75\u003c\/a\u003e. \u003ca href=\"\/en-en\/products\/desplazamiento-asistencia-urgente-off-hours\"\u003eOut of hours, Saturdays, Sundays and public holidays: €181.50\u003c\/a\u003e. Tolls not included\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCall-out Málaga province\u003c\/th\u003e\n\u003ctd\u003e\u003ca href=\"\/en-en\/products\/desplazamiento-tecnico-km\"\u003e€1.21 per km\u003c\/a\u003e round trip (\u003ca href=\"\/en-en\/products\/desplazamiento-tecnico-km-urgente\"\u003e€3.50 per km\u003c\/a\u003e if urgent). Out of hours, rest of Spain and EU: on quotation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIncluded\u003c\/th\u003e\n\u003ctd\u003eOn-site: check of principle diagrams, electrical and hydraulic connections, manifold balancing and regulation, control configuration and its communication (Modbus, cloud) with the heat source, with documented results. Phone: prior review of the information and the consultation; in PLUS, a written summary by email\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eNot included\u003c\/th\u003e\n\u003ctd\u003eMaterials, repairs, spare parts, civil works, handling of fluorinated gases (F-Gas), technical report, design project, regulatory registration and any work not listed on this page. The phone consultation is an obligation of means\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRegulatory registration\u003c\/th\u003e\n\u003ctd\u003eElectrical (CIE), RITE and F-Gas certificates are processed, if contracted, through a licensed partner installation company, with a separate quote\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: booking\u003c\/th\u003e\n\u003ctd\u003eConfirmed booking with advance payment; on-site, of the 2-hour minimum\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: information\u003c\/th\u003e\n\u003ctd\u003eUponor system and equipment model, circuit plan or diagram if available, photos of the problem and, for the controls, access to the Smatrix app\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: access\u003c\/th\u003e\n\u003ctd\u003eOn-site: free and safe access to manifolds, controls and heat source, with water and electricity available. PLUS with remote access: temporary credentials that the customer revokes at the end\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eUndisclosed defects\u003c\/th\u003e\n\u003ctd\u003eIf an undisclosed defect appears, the technician stops the affected work, documents it and only continues with the customer's written confirmation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRescheduling\u003c\/th\u003e\n\u003ctd\u003eWith 48 hours' notice. Adverse weather: free of charge\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3\u003eGF Uponor systems covered\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eRadiant climate:\u003c\/strong\u003e underfloor, ceiling and wall heating and cooling (Comfort Pipe Plus, Klett, Nubos, Minitec, Radipipe)\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eManifolds and pump groups:\u003c\/strong\u003e Vario, Vario Plus, Vario M and Comfort Port DUO\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eControls:\u003c\/strong\u003e Smatrix Pulse, Smatrix Wave, Smatrix Base and UConnect Modbus gateways with heat pumps and HVAC systems\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003ePlumbing:\u003c\/strong\u003e Uni Pipe Plus, MLC, RTM, S-Press metal and PPSU, and Aqua Pipe\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhen this service is not the right choice\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eYou want to optimise or upgrade a Smatrix AI control:\u003c\/strong\u003e choose \u003ca href=\"\/en-en\/products\/auditoria-optimizacion-retrofit-uponor-smatrix-ai\"\u003eUponor Smatrix AI Audit, Optimisation and Retrofit\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eThe underfloor system shares a plant room with heat pumps, pool and networks from other brands:\u003c\/strong\u003e book the \u003ca href=\"\/en-en\/products\/tecnico-experto-instalacion\"\u003eQ-Tech On-site Expert Technician\u003c\/a\u003e by the day or the \u003ca href=\"\/en-en\/products\/tecnico-experto-in-situ-horas\"\u003ehourly service\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eThe fault is in the Viessmann heat pump feeding the floor:\u003c\/strong\u003e choose \u003ca href=\"\/en-en\/products\/viessmann-asistencia-tecnica\"\u003eViessmann Technical Support\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eYou need a new thermal installation with its certificate:\u003c\/strong\u003e that work corresponds to a licensed installation company. Q-Tech can coordinate it with a partner under a separate quote.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eFrequently asked questions\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eIs Q-Tech an official Uponor service centre?\u003c\/strong\u003e Yes. Q-Tech is the Official Uponor Service Centre (SAT) in Málaga and supports installations under the Uponor brand and the new GF Uponor brand.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eHow much does an Uponor underfloor heating technician cost per hour?\u003c\/strong\u003e On-site costs €225 per hour including VAT; urgent within 24 to 72 hours, €480; out of hours, Saturdays, Sundays and public holidays, €595. Minimum 2 hours per on-site intervention. The call-out is charged separately depending on the area.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eWhat is the difference between Phone Basic and Phone PLUS?\u003c\/strong\u003e Basic is a consultation of up to 30 minutes by phone or WhatsApp, for €95. PLUS lasts up to 60 minutes, by video call or remote access to the Smatrix app, and includes a written summary, for €175.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eBooking\u003c\/h3\u003e\n\u003cp\u003eChoose the format, enter the hours as the quantity (minimum 2 on-site) and add the matching call-out. Q-Tech confirms the date and scope before every intervention. \u003cstrong\u003ePlease check availability before purchasing\u003c\/strong\u003e through \u003ca href=\"\/en-en\/policies\/contact-information\"\u003econtact\u003c\/a\u003e. The service is booked with advance payment and is governed by the \u003ca href=\"\/en-en\/policies\/terms-of-service\"\u003eGeneral Terms and Conditions\u003c\/a\u003e and the \u003ca href=\"\/en-en\/pages\/politica-cae-y-licencias\"\u003eLicensing, CAE and On-site Services Policy\u003c\/a\u003e. Consumers: when booking, you request that the service starts within the withdrawal period; once performed, and for urgent services, there is no right of withdrawal. Customers with a Q-Tech maintenance contract: discounts and preferential terms on request.\u003c\/p\u003e\n","brand":"Q-Tech®","offers":[{"title":"On-site (per hour)","offer_id":19435461869656,"sku":"QT-SRV-UPO-OBRA","price":225.0,"currency_code":"EUR","in_stock":true},{"title":"Urgent on-site 24-72 h (per hour)","offer_id":58676459962712,"sku":"QT-SRV-UPO-URG","price":480.0,"currency_code":"EUR","in_stock":true},{"title":"Out of hours, Saturdays, Sundays and public holidays (per hour)","offer_id":58676459995480,"sku":"QT-SRV-UPO-FH","price":595.0,"currency_code":"EUR","in_stock":true},{"title":"Phone Basic (30 min)","offer_id":58676460028248,"sku":"QT-SRV-UPO-TEL-B","price":95.0,"currency_code":"EUR","in_stock":true},{"title":"Phone PLUS (60 min + written summary)","offer_id":58676460061016,"sku":"QT-SRV-UPO-TEL-P","price":175.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0015\/4592\/8792\/files\/q-tech-uponor-uconnect-modbus-systems-ate-asistencia-tecnica-por-hora-default-title-52965513134424.jpg?v=1702915827"},{"product_id":"fluidra-asistencia-tecnica","title":"Fluidra AstralPool, Zodiac and NN Connect Technical Support – Expert Technician On-site, Urgent or by Phone","description":"\u003ch2\u003eA Fluidra AstralPool and Zodiac pool expert at your site, urgently or on the phone\u003c\/h2\u003e\n\u003cp\u003eA pool with badly adjusted filtration, disinfection or controls uses more energy and chemicals and leaves the water cloudy. Q-Tech \u003cstrong\u003eFluidra Technical Support\u003c\/strong\u003e covers the on-site visit, urgent call-outs, out-of-hours work and phone consultations on a single page.\u003c\/p\u003e\n\u003ch3\u003eWhat is Q-Tech Fluidra Technical Support?\u003c\/h3\u003e\n\u003cp\u003eIt is \u003cstrong\u003ethe work of a technician specialised in Fluidra systems\u003c\/strong\u003e, booked by the hour at the customer's site, with a 2-hour minimum, or as a phone consultation, in five formats: on-site, urgent, out of hours, Phone Basic and Phone PLUS.\u003c\/p\u003e\n\u003cp\u003eIt covers Fluidra equipment under the AstralPool and Zodiac brands: high-performance filtration, variable-speed pumps, salt chlorination and pH and redox regulation, lighting and NN Connect connected control with Modbus.\u003c\/p\u003e\n\u003ch3\u003eWhat problem does it solve?\u003c\/h3\u003e\n\u003cp\u003eA badly configured pool plant room causes \u003cstrong\u003ecloudy or green water, high electricity consumption, excess chemicals and premature failure\u003c\/strong\u003e of pumps and chlorinators.\u003c\/p\u003e\n\u003cp\u003eThe technician finds the source of the problem, corrects what is within scope and documents what needs repair or a warranty claim. If the question can be solved without a visit, the phone consultation avoids the call-out.\u003c\/p\u003e\n\u003ch3\u003eService details\u003c\/h3\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eService type\u003c\/th\u003e\n\u003ctd\u003eTechnical support for Fluidra AstralPool, Zodiac and NN Connect pools, on-site or by phone\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSales unit\u003c\/th\u003e\n\u003ctd\u003eOn-site, urgent and out of hours: 1 hour of 1 expert technician, minimum 2 hours per intervention. Phone: 1 consultation by appointment\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eWorking hours\u003c\/th\u003e\n\u003ctd\u003eMonday to Thursday 10:30–15:30. Friday 10:30–13:00. Out of hours: all other times, Saturdays, Sundays and public holidays\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eLead time\u003c\/th\u003e\n\u003ctd\u003eOn-site and phone: according to scheduling · Urgent: 24 to 72 hours (24 hours with a maintenance contract) · Out of hours: subject to availability, with a confirmed date\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eOn-site hourly price\u003c\/th\u003e\n\u003ctd\u003e€225 VAT included (€185.95 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eUrgent hourly price\u003c\/th\u003e\n\u003ctd\u003e€480 VAT included (€396.69 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eOut-of-hours hourly price\u003c\/th\u003e\n\u003ctd\u003e€595 VAT included (€491.74 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePhone Basic\u003c\/th\u003e\n\u003ctd\u003eUp to 30 minutes by phone or WhatsApp: €95 VAT included (€78.51 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePhone PLUS\u003c\/th\u003e\n\u003ctd\u003eUp to 60 minutes by video call or remote access, with a written summary: €175 VAT included (€144.63 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIntra-EU VAT\u003c\/th\u003e\n\u003ctd\u003eBusinesses in other EU countries with a valid VAT number in VIES: no Spanish VAT\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCall-out Málaga city\u003c\/th\u003e\n\u003ctd\u003e\u003ca href=\"\/en-en\/products\/desplazamiento-asistencia\"\u003e€72.60\u003c\/a\u003e. \u003ca href=\"\/en-en\/products\/desplazamiento-asistencia-urgente\"\u003eUrgent: €90.75\u003c\/a\u003e. \u003ca href=\"\/en-en\/products\/desplazamiento-asistencia-urgente-off-hours\"\u003eOut of hours, Saturdays, Sundays and public holidays: €181.50\u003c\/a\u003e. Tolls not included\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCall-out Málaga province\u003c\/th\u003e\n\u003ctd\u003e\u003ca href=\"\/en-en\/products\/desplazamiento-tecnico-km\"\u003e€1.21 per km\u003c\/a\u003e round trip (\u003ca href=\"\/en-en\/products\/desplazamiento-tecnico-km-urgente\"\u003e€3.50 per km\u003c\/a\u003e if urgent). Out of hours, rest of Spain and EU: on quotation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIncluded\u003c\/th\u003e\n\u003ctd\u003eOn-site: diagnosis, check of diagrams, electrical and hydraulic connections, parameter setting of filtration, disinfection and controls, and NN Connect and Modbus communication, with documented results. Phone: prior review of the information and the consultation; in PLUS, a written summary by email\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eNot included\u003c\/th\u003e\n\u003ctd\u003eMaterials, repairs, spare parts, civil works, handling of fluorinated gases (F-Gas), technical report, design project, regulatory registration and any work not listed on this page. The phone consultation is an obligation of means\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRegulatory registration\u003c\/th\u003e\n\u003ctd\u003eElectrical (CIE), RITE and F-Gas certificates are processed, if contracted, through a licensed partner installation company, with a separate quote\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: booking\u003c\/th\u003e\n\u003ctd\u003eConfirmed booking with advance payment; on-site, of the 2-hour minimum\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: information\u003c\/th\u003e\n\u003ctd\u003eEquipment model, error code, photos of the plant room and pool volume\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: access\u003c\/th\u003e\n\u003ctd\u003eOn-site: free and safe access to the equipment, with water and electricity available. PLUS with remote access: temporary credentials that the customer revokes at the end\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eUndisclosed defects\u003c\/th\u003e\n\u003ctd\u003eIf an undisclosed defect appears, the technician stops the affected work, documents it and only continues with the customer's written confirmation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRescheduling\u003c\/th\u003e\n\u003ctd\u003eWith 48 hours' notice. Adverse weather: free of charge\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3\u003eFluidra systems covered\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eAstralPool \u003cstrong\u003efiltration\u003c\/strong\u003e and variable-speed pumps\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eDisinfection:\u003c\/strong\u003e salt chlorination, pH and redox regulation\u003c\/li\u003e\n\u003cli\u003eFluidra NN Connect \u003cstrong\u003econnected control\u003c\/strong\u003e with Modbus and IoT, and firmware updates\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eLighting\u003c\/strong\u003e and Zodiac equipment\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhen this service is not the right choice\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eThe system shares a plant room with other brands, pool, water or networks:\u003c\/strong\u003e book the \u003ca href=\"\/en-en\/products\/tecnico-experto-instalacion\"\u003eQ-Tech On-site Expert Technician\u003c\/a\u003e by the day or the \u003ca href=\"\/en-en\/products\/tecnico-experto-in-situ-horas\"\u003ehourly service\u003c\/a\u003e, which integrate several brands.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eYou want the equipment checked before installation:\u003c\/strong\u003e choose \u003ca href=\"\/en-en\/products\/tecnico-experto-diagnostico-pre-lanzamiento\"\u003ePre-launch Evaluation and Diagnosis\u003c\/a\u003e at our workshop.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eThe question involves equipment from several brands:\u003c\/strong\u003e choose the \u003ca href=\"\/en-en\/products\/tecnico-experto-llamada-tecnica\"\u003eQ-Tech Technical Call\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eYou need a new electrical installation with its certificate:\u003c\/strong\u003e that work corresponds to a licensed installation company. Q-Tech can coordinate it with a partner under a separate quote.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eFrequently asked questions\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eHow much does a Fluidra technician cost per hour?\u003c\/strong\u003e On-site costs €225 per hour including VAT; urgent within 24 to 72 hours, €480; out of hours, Saturdays, Sundays and public holidays, €595. Minimum 2 hours per on-site intervention. The call-out is charged separately depending on the area.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eWhat is the difference between Phone Basic and Phone PLUS?\u003c\/strong\u003e Basic is a consultation of up to 30 minutes by phone or WhatsApp, for €95. PLUS lasts up to 60 minutes, by video call or remote access, and includes a written summary, for €175.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eDoes Q-Tech install pool equipment?\u003c\/strong\u003e Yes. Q-Tech installs, connects and commissions filtration, disinfection and control equipment. New electrical installations requiring a certificate (CIE) are handled by a licensed partner installation company.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eBooking\u003c\/h3\u003e\n\u003cp\u003eChoose the format, enter the hours as the quantity (minimum 2 on-site) and add the matching call-out. Q-Tech confirms the date and scope before every intervention. \u003cstrong\u003ePlease check availability before purchasing\u003c\/strong\u003e through \u003ca href=\"\/en-en\/policies\/contact-information\"\u003econtact\u003c\/a\u003e. The service is booked with advance payment and is governed by the \u003ca href=\"\/en-en\/policies\/terms-of-service\"\u003eGeneral Terms and Conditions\u003c\/a\u003e and the \u003ca href=\"\/en-en\/pages\/politica-cae-y-licencias\"\u003eLicensing, CAE and On-site Services Policy\u003c\/a\u003e. Consumers: when booking, you request that the service starts within the withdrawal period; once performed, and for urgent services, there is no right of withdrawal. Customers with a Q-Tech maintenance contract: discounts and preferential terms on request.\u003c\/p\u003e\n","brand":"Q-Tech®","offers":[{"title":"On-site (per hour)","offer_id":47293147283800,"sku":"QT-SRV-FLU-OBRA","price":225.0,"currency_code":"EUR","in_stock":true},{"title":"Urgent on-site 24-72 h (per hour)","offer_id":58677002109272,"sku":"QT-SRV-FLU-URG","price":480.0,"currency_code":"EUR","in_stock":true},{"title":"Out of hours, Saturdays, Sundays and public holidays (per hour)","offer_id":58677002142040,"sku":"QT-SRV-FLU-FH","price":595.0,"currency_code":"EUR","in_stock":true},{"title":"Phone Basic (30 min)","offer_id":58677002174808,"sku":"QT-SRV-FLU-TEL-B","price":95.0,"currency_code":"EUR","in_stock":true},{"title":"Phone PLUS (60 min + written summary)","offer_id":58677002207576,"sku":"QT-SRV-FLU-TEL-P","price":175.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0015\/4592\/8792\/files\/q-tech-fluidra-nnconnect-modbus-systems-ate-asistencia-tecnica-pro-por-hora-default-title-52965695095128.jpg?v=1702917148"},{"product_id":"domat-systems-asistencia-tecnica","title":"Domat Technical Support – Expert Technician in BACnet and Modbus Control","description":"\u003ch2\u003eAn expert Domat control technician so your installation speaks a single language\u003c\/h2\u003e\n\u003cp\u003eWhen the equipment in a plant room does not communicate, the control system loses data, alarms and savings. Q-Tech \u003cstrong\u003eDomat Technical Support\u003c\/strong\u003e brings together on-site visits, urgent call-outs, out-of-hours work and telephone consultations for Domat control and building management systems.\u003c\/p\u003e\n\u003ch3\u003eWhat is Q-Tech Domat Technical Support?\u003c\/h3\u003e\n\u003cp\u003eIt is \u003cstrong\u003ethe work of an expert technician in Domat control systems\u003c\/strong\u003e, booked by the hour at the customer's site, with a 2-hour minimum, or as a telephone consultation, in five service types: on-site, urgent, out of hours, telephone Basic and telephone PLUS.\u003c\/p\u003e\n\u003cp\u003eIt covers Domat Visual, Domat IDE and SCADA, and the Modbus and BACnet integration of HVAC, heat pumps, input and output modules and automation. For complete plant rooms, see the \u003ca href=\"\/en-en\/products\/tecnico-experto-instalacion\"\u003eQ-Tech on-site Expert Technician\u003c\/a\u003e.\u003c\/p\u003e\n\u003ch3\u003eWhat problem does it solve?\u003c\/h3\u003e\n\u003cp\u003ePoorly integrated control leads to \u003cstrong\u003eequipment that does not receive set points, alarms that never arrive, high energy use and unreliable management data\u003c\/strong\u003e. In buildings and industrial units, an unsupervised plant room means late fault detection and downtime.\u003c\/p\u003e\n\u003cp\u003eThe technician reviews the principle diagrams, wiring and communication of each device, corrects the parameter configuration within the scope of the service and documents anything that needs materials, additional programming or a warranty claim.\u003c\/p\u003e\n\u003ch3\u003eService details\u003c\/h3\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eType of service\u003c\/th\u003e\n\u003ctd\u003eTechnical support for Domat control systems, on-site or by telephone\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eUnit of sale\u003c\/th\u003e\n\u003ctd\u003eOn-site, urgent and out of hours: 1 hour of 1 expert technician, minimum 2 hours per visit. Telephone: 1 scheduled consultation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eWorking hours\u003c\/th\u003e\n\u003ctd\u003eMonday to Thursday 10:30 to 15:30. Friday 10:30 to 13:00. Out of hours: all other times, Saturdays, Sundays and public holidays\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eStart time\u003c\/th\u003e\n\u003ctd\u003eOn-site and telephone: as scheduled · Urgent: 24 to 72 hours (24 hours with a maintenance contract) · Out of hours: subject to availability, with a confirmed date\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eOn-site hourly rate\u003c\/th\u003e\n\u003ctd\u003e€225 VAT included (€185.95 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eUrgent hourly rate\u003c\/th\u003e\n\u003ctd\u003e€480 VAT included (€396.69 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eOut-of-hours hourly rate\u003c\/th\u003e\n\u003ctd\u003e€595 VAT included (€491.74 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eTelephone Basic\u003c\/th\u003e\n\u003ctd\u003eUp to 30 minutes by phone or WhatsApp: €95 VAT included (€78.51 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eTelephone PLUS\u003c\/th\u003e\n\u003ctd\u003eUp to 60 minutes by video call or remote access, with a written summary: €175 VAT included (€144.63 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIntra-EU VAT\u003c\/th\u003e\n\u003ctd\u003eBusinesses in other EU countries with a valid VAT number in VIES: no Spanish VAT\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCall-out Málaga city\u003c\/th\u003e\n\u003ctd\u003e\u003ca href=\"\/en-en\/products\/desplazamiento-asistencia\"\u003e€72.60\u003c\/a\u003e. \u003ca href=\"\/en-en\/products\/desplazamiento-asistencia-urgente\"\u003eUrgent: €90.75\u003c\/a\u003e. \u003ca href=\"\/en-en\/products\/desplazamiento-asistencia-urgente-off-hours\"\u003eOut of hours, Saturdays, Sundays and public holidays: €181.50\u003c\/a\u003e. Tolls not included\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCall-out Málaga province\u003c\/th\u003e\n\u003ctd\u003e\u003ca href=\"\/en-en\/products\/desplazamiento-tecnico-km\"\u003e€1.21 per km\u003c\/a\u003e round trip (\u003ca href=\"\/en-en\/products\/desplazamiento-tecnico-km-urgente\"\u003e€3.50 per km\u003c\/a\u003e if urgent). Out of hours, rest of Spain and EU: on quotation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIncluded\u003c\/th\u003e\n\u003ctd\u003eOn-site: diagnosis, check of principle diagrams and operating logic, electrical and hydraulic wiring, Modbus and BACnet communication, parameter configuration and integration with connected equipment, with documentation of the results. Telephone: prior review of the information and consultation; with PLUS, a written summary by email\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eNot included\u003c\/th\u003e\n\u003ctd\u003eMaterials, repairs, spare parts, handling of fluorinated gases (F-Gas), technical report, design project, regulatory registration and any work not listed on this page. The telephone consultation is an obligation of means\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRegulatory registration\u003c\/th\u003e\n\u003ctd\u003eElectrical (CIE), RITE and F-Gas certificates are processed, if contracted, through a licensed partner installation company, with a separate quote\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: booking\u003c\/th\u003e\n\u003ctd\u003eBooking confirmed with advance payment; on-site, for the 2-hour minimum\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: information\u003c\/th\u003e\n\u003ctd\u003eModel of the Domat controller, principle diagram, point list or Modbus or BACnet map and screenshots of the error, if available\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: access\u003c\/th\u003e\n\u003ctd\u003eOn-site: free and safe access to the equipment, with electricity available, and an installation that complies with current regulations. PLUS with remote access: temporary credentials that the customer revokes afterwards\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: presence\u003c\/th\u003e\n\u003ctd\u003eOn-site: a person with decision-making authority during the visit\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eB2B companies\u003c\/th\u003e\n\u003ctd\u003eThe customer owns the workplace and reports its risks before the visit (coordination of business activities, Royal Decree 171\/2004)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eUndisclosed defects\u003c\/th\u003e\n\u003ctd\u003eIf an undisclosed defect appears, the technician stops the affected work, documents it and only continues with the customer's written confirmation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRescheduling\u003c\/th\u003e\n\u003ctd\u003eWith 48 hours' notice\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eAvailability\u003c\/th\u003e\n\u003ctd\u003eMálaga province by the hour. Rest of Spain and EU: by the full working day, always on request\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3\u003eDomat systems covered\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eDomat Visual\u003c\/strong\u003e and SCADA supervision\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eDomat IDE\u003c\/strong\u003e and operating logic\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eModbus and BACnet communication\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eConnected equipment:\u003c\/strong\u003e HVAC, heat pumps, input and output modules, PLCs and automation\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003ePrinciple, electrical and hydraulic diagrams\u003c\/strong\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhen this service is not the right choice\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eThe system shares the installation with other brands:\u003c\/strong\u003e book the \u003ca href=\"\/en-en\/products\/tecnico-experto-in-situ-horas\"\u003eQ-Tech on-site Expert Technician per hour\u003c\/a\u003e or the \u003ca href=\"\/en-en\/products\/tecnico-experto-instalacion\"\u003eon-site full working day\u003c\/a\u003e, which integrate several brands.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eYou want to check the equipment before installing it:\u003c\/strong\u003e choose the \u003ca href=\"\/en-en\/products\/tecnico-experto-diagnostico-pre-lanzamiento\"\u003ePre-launch evaluation and diagnosis\u003c\/a\u003e at our workshop.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eThe question covers equipment from several brands:\u003c\/strong\u003e choose the \u003ca href=\"\/en-en\/products\/expert-technician-remote-technical-call\"\u003eQ-Tech technical call\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eThe control belongs to the heat pump brand itself:\u003c\/strong\u003e choose that brand's support, for example \u003ca href=\"\/en-en\/products\/viessmann-asistencia-tecnica\"\u003eViessmann Technical Support\u003c\/a\u003e or \u003ca href=\"\/en-en\/products\/uponor-asistencia-tecnica\"\u003eUponor Technical Support\u003c\/a\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eFrequently asked questions\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eHow much does a Domat technician cost per hour?\u003c\/strong\u003e On-site it costs €225 per hour including VAT; urgent within 24 to 72 hours, €480; out of hours, Saturdays, Sundays and public holidays, €595. Minimum 2 hours per on-site visit. The call-out is charged separately depending on the area.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eWhat is the difference between telephone Basic and PLUS?\u003c\/strong\u003e Basic is a consultation of up to 30 minutes by phone or WhatsApp, for €95. PLUS lasts up to 60 minutes, by video call or remote access, and includes a written summary, for €175.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eDoes it include programming a new installation?\u003c\/strong\u003e No. The support covers the review, parameter configuration and integration of an existing installation. Full programming or a new control project is quoted separately.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eBooking\u003c\/h3\u003e\n\u003cp\u003eChoose the service type, enter the hours as the quantity (minimum 2 on-site) and add the corresponding call-out. Q-Tech confirms the date and scope before every intervention. \u003cstrong\u003ePlease check availability before purchasing\u003c\/strong\u003e through \u003ca href=\"\/en-en\/policies\/contact-information\"\u003econtact\u003c\/a\u003e. The service is booked with advance payment and is governed by the \u003ca href=\"\/en-en\/policies\/terms-of-service\"\u003eGeneral Terms and Conditions\u003c\/a\u003e and the \u003ca href=\"\/en-en\/pages\/politica-cae-y-licencias\"\u003eLicensing, CAE and On-site Services Policy\u003c\/a\u003e. Consumers: when booking, you request that the service starts within the withdrawal period; once performed, and for urgent services, there is no right of withdrawal. Customers with a Q-Tech maintenance contract: discounts and preferential terms on request.\u003c\/p\u003e\n","brand":"Q-Tech®","offers":[{"title":"On-site (hourly)","offer_id":50111556092248,"sku":"QT-SRV-DOM-OBRA","price":225.0,"currency_code":"EUR","in_stock":true},{"title":"Urgent on-site 24-72 h (hourly)","offer_id":58697535062360,"sku":"QT-SRV-DOM-URG","price":480.0,"currency_code":"EUR","in_stock":true},{"title":"Outside of business hours, Saturdays, Sundays, and holidays (per hour)","offer_id":58697535095128,"sku":"QT-SRV-DOM-FH","price":595.0,"currency_code":"EUR","in_stock":true},{"title":"Telefónica Basic (30 min)","offer_id":58697535127896,"sku":"QT-SRV-DOM-TEL-B","price":95.0,"currency_code":"EUR","in_stock":true},{"title":"Telefónica PLUS (60 min + written summary)","offer_id":58697535160664,"sku":"QT-SRV-DOM-TEL-P","price":175.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0015\/4592\/8792\/files\/Servicios-Tecnico-DOMET-PRO-00.webp?v=1728844764"},{"product_id":"hycleen-gf-asistencia-tecnica-agua","title":"Hycleen GF Technical Support – Hot Water Balancing and Control On-site, Urgent or by Phone","description":"\u003ch2\u003eA Hycleen GF expert so hot water arrives at temperature and without Legionella risk\u003c\/h2\u003e\n\u003cp\u003eIn buildings with hot water recirculation, incorrect balancing leaves cold sections, wastes energy and increases Legionella risk. Q-Tech \u003cstrong\u003eHycleen GF Technical Support\u003c\/strong\u003e covers the on-site visit, urgent call-outs, out-of-hours work and phone consultations on a single page.\u003c\/p\u003e\n\u003ch3\u003eWhat is Q-Tech Hycleen GF Technical Support?\u003c\/h3\u003e\n\u003cp\u003eIt is \u003cstrong\u003ethe work of a technician specialised in Hycleen GF systems\u003c\/strong\u003e, booked by the hour at the customer's site, with a 2-hour minimum, or as a phone consultation, in five formats: on-site, urgent, out of hours, Phone Basic and Phone PLUS.\u003c\/p\u003e\n\u003cp\u003eIt covers the GF Hycleen Automation system: Hycleen Connect, Automation Master, thermal balancing and flush valves, flow and temperature sensors, BACnet IP and IoT with Akenza (MQTT). The technician checks, configures and parameterises balancing and flushing.\u003c\/p\u003e\n\u003ch3\u003eWhat problem does it solve?\u003c\/h3\u003e\n\u003cp\u003eBadly configured hot water balancing causes \u003cstrong\u003esections that never reach temperature, high energy consumption, stagnant water and Legionella risk\u003c\/strong\u003e, with health-control obligations in public buildings and hotels.\u003c\/p\u003e\n\u003cp\u003eThe technician finds the source of the problem, corrects what is within scope and documents what needs repair or a warranty claim. If the question can be solved without a visit, the phone consultation avoids the call-out.\u003c\/p\u003e\n\u003ch3\u003eService details\u003c\/h3\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eService type\u003c\/th\u003e\n\u003ctd\u003eTechnical support for the GF Hycleen Automation system, on-site or by phone\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSales unit\u003c\/th\u003e\n\u003ctd\u003eOn-site, urgent and out of hours: 1 hour of 1 expert technician, minimum 2 hours per intervention. Phone: 1 consultation by appointment\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eWorking hours\u003c\/th\u003e\n\u003ctd\u003eMonday to Thursday 10:30–15:30. Friday 10:30–13:00. Out of hours: all other times, Saturdays, Sundays and public holidays\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eLead time\u003c\/th\u003e\n\u003ctd\u003eOn-site and phone: according to scheduling · Urgent: 24 to 72 hours (24 hours with a maintenance contract) · Out of hours: subject to availability, with a confirmed date\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eOn-site hourly price\u003c\/th\u003e\n\u003ctd\u003e€225 VAT included (€185.95 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eUrgent hourly price\u003c\/th\u003e\n\u003ctd\u003e€480 VAT included (€396.69 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eOut-of-hours hourly price\u003c\/th\u003e\n\u003ctd\u003e€595 VAT included (€491.74 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePhone Basic\u003c\/th\u003e\n\u003ctd\u003eUp to 30 minutes by phone or WhatsApp: €95 VAT included (€78.51 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePhone PLUS\u003c\/th\u003e\n\u003ctd\u003eUp to 60 minutes by video call or remote access, with a written summary: €175 VAT included (€144.63 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIntra-EU VAT\u003c\/th\u003e\n\u003ctd\u003eBusinesses in other EU countries with a valid VAT number in VIES: no Spanish VAT\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCall-out Málaga city\u003c\/th\u003e\n\u003ctd\u003e\u003ca href=\"\/en-en\/products\/desplazamiento-asistencia\"\u003e€72.60\u003c\/a\u003e. \u003ca href=\"\/en-en\/products\/desplazamiento-asistencia-urgente\"\u003eUrgent: €90.75\u003c\/a\u003e. \u003ca href=\"\/en-en\/products\/desplazamiento-asistencia-urgente-off-hours\"\u003eOut of hours, Saturdays, Sundays and public holidays: €181.50\u003c\/a\u003e. Tolls not included\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCall-out Málaga province\u003c\/th\u003e\n\u003ctd\u003e\u003ca href=\"\/en-en\/products\/desplazamiento-tecnico-km\"\u003e€1.21 per km\u003c\/a\u003e round trip (\u003ca href=\"\/en-en\/products\/desplazamiento-tecnico-km-urgente\"\u003e€3.50 per km\u003c\/a\u003e if urgent). Out of hours, rest of Spain and EU: on quotation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIncluded\u003c\/th\u003e\n\u003ctd\u003eOn-site: check of diagrams and connections, configuration of temperature-controlled hydraulic balancing, individual valve configuration, automatic flushing by temperature, time or consumption, protocol frequency and BACnet IP and Akenza communication, with documented results. Phone: prior review of the information and the consultation; in PLUS, a written summary by email\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eNot included\u003c\/th\u003e\n\u003ctd\u003eMaterials, repairs, spare parts, civil works, handling of fluorinated gases (F-Gas), technical report, design project, regulatory registration and any work not listed on this page. The phone consultation is an obligation of means\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRegulatory registration\u003c\/th\u003e\n\u003ctd\u003eElectrical (CIE), RITE and F-Gas certificates are processed, if contracted, through a licensed partner installation company, with a separate quote\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: booking\u003c\/th\u003e\n\u003ctd\u003eConfirmed booking with advance payment; on-site, of the 2-hour minimum\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: information\u003c\/th\u003e\n\u003ctd\u003eHot water network diagram, number of valves and sensors, photos of the installation and access to the building management system, if any\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: access\u003c\/th\u003e\n\u003ctd\u003eOn-site: free and safe access to the equipment, with water and electricity available. PLUS with remote access: temporary credentials that the customer revokes at the end\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eUndisclosed defects\u003c\/th\u003e\n\u003ctd\u003eIf an undisclosed defect appears, the technician stops the affected work, documents it and only continues with the customer's written confirmation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRescheduling\u003c\/th\u003e\n\u003ctd\u003eWith 48 hours' notice. Adverse weather: free of charge\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3\u003eHycleen GF systems covered\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eHycleen Connect\u003c\/strong\u003e and \u003cstrong\u003eAutomation Master\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003eThermal balancing and flush \u003cstrong\u003evalves\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003eFlow, temperature and overflow \u003cstrong\u003esensors\u003c\/strong\u003e, and UniController\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eCommunication:\u003c\/strong\u003e BACnet IP and IoT with Akenza.io (MQTT)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhen this service is not the right choice\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eThe system shares a plant room with other brands, pool, water or networks:\u003c\/strong\u003e book the \u003ca href=\"\/en-en\/products\/tecnico-experto-instalacion\"\u003eQ-Tech On-site Expert Technician\u003c\/a\u003e by the day or the \u003ca href=\"\/en-en\/products\/tecnico-experto-in-situ-horas\"\u003ehourly service\u003c\/a\u003e, which integrate several brands.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eYou want the equipment checked before installation:\u003c\/strong\u003e choose \u003ca href=\"\/en-en\/products\/tecnico-experto-diagnostico-pre-lanzamiento\"\u003ePre-launch Evaluation and Diagnosis\u003c\/a\u003e at our workshop.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eThe question involves equipment from several brands:\u003c\/strong\u003e choose the \u003ca href=\"\/en-en\/products\/tecnico-experto-llamada-tecnica\"\u003eQ-Tech Technical Call\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eYou need a new thermal or electrical installation with its certificate:\u003c\/strong\u003e that work corresponds to a licensed installation company. Q-Tech can coordinate it with a partner under a separate quote.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eFrequently asked questions\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eHow much does a Hycleen GF technician cost per hour?\u003c\/strong\u003e On-site costs €225 per hour including VAT; urgent within 24 to 72 hours, €480; out of hours, Saturdays, Sundays and public holidays, €595. Minimum 2 hours per on-site intervention. The call-out is charged separately depending on the area.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eWhat is the difference between Phone Basic and Phone PLUS?\u003c\/strong\u003e Basic is a consultation of up to 30 minutes by phone or WhatsApp, for €95. PLUS lasts up to 60 minutes, by video call or remote access, and includes a written summary, for €175.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eDoes the service include programming the building management system?\u003c\/strong\u003e No. Q-Tech configures Hycleen and its BACnet IP or Akenza communication. Programming the building management system is quoted separately.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eBooking\u003c\/h3\u003e\n\u003cp\u003eChoose the format, enter the hours as the quantity (minimum 2 on-site) and add the matching call-out. Q-Tech confirms the date and scope before every intervention. \u003cstrong\u003ePlease check availability before purchasing\u003c\/strong\u003e through \u003ca href=\"\/en-en\/policies\/contact-information\"\u003econtact\u003c\/a\u003e. The service is booked with advance payment and is governed by the \u003ca href=\"\/en-en\/policies\/terms-of-service\"\u003eGeneral Terms and Conditions\u003c\/a\u003e and the \u003ca href=\"\/en-en\/pages\/politica-cae-y-licencias\"\u003eLicensing, CAE and On-site Services Policy\u003c\/a\u003e. Consumers: when booking, you request that the service starts within the withdrawal period; once performed, and for urgent services, there is no right of withdrawal. Customers with a Q-Tech maintenance contract: discounts and preferential terms on request.\u003c\/p\u003e\n","brand":"Q-Tech®","offers":[{"title":"On-site (per hour)","offer_id":53600338084184,"sku":"QT-SRV-HYC-OBRA","price":225.0,"currency_code":"EUR","in_stock":true},{"title":"Urgent on-site 24-72 h (per hour)","offer_id":58677008367960,"sku":"QT-SRV-HYC-URG","price":480.0,"currency_code":"EUR","in_stock":true},{"title":"Out of hours, Saturdays, Sundays and public holidays (per hour)","offer_id":58677008400728,"sku":"QT-SRV-HYC-FH","price":595.0,"currency_code":"EUR","in_stock":true},{"title":"Phone Basic (30 min)","offer_id":58677008433496,"sku":"QT-SRV-HYC-TEL-B","price":95.0,"currency_code":"EUR","in_stock":true},{"title":"Phone PLUS (60 min + written summary)","offer_id":58677008466264,"sku":"QT-SRV-HYC-TEL-P","price":175.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0015\/4592\/8792\/files\/Servicios-Tecnico-GF-Hycleen-01_c138730d-d3e5-49ee-8b2a-7e55d061dd93.webp?v=1731787837"}],"url":"https:\/\/q-tech.es\/en\/collections\/servicios-control-automatizacion.oembed","provider":"Q-Tech ® ","version":"1.0","type":"link"}