{"product_id":"google-home-pro-ate-asistencia-tecnica-basica","title":"Google Home and Nest Technical Support – Expert Technician On-site or by Phone","description":"\u003ch2\u003eAn expert technician for your Google Home and Nest smart home\u003c\/h2\u003e\n\u003cp\u003eA smart home with devices that drop off, routines that do not run or a wrongly configured thermostat ends up being more of a nuisance than a help. Q-Tech \u003cstrong\u003eGoogle Home and Nest Technical Support\u003c\/strong\u003e brings together on-site visits, urgent call-outs, out-of-hours work and telephone consultations in a single page.\u003c\/p\u003e\n\u003ch3\u003eWhat is Q-Tech Google Home and Nest Technical Support?\u003c\/h3\u003e\n\u003cp\u003eIt is \u003cstrong\u003ethe work of an expert technician in Google Home and Nest devices\u003c\/strong\u003e, booked by the hour at the customer's home or site, with a 2-hour minimum, or as a telephone consultation, in five service types: on-site, urgent, out of hours, telephone Basic and telephone PLUS.\u003c\/p\u003e\n\u003cp\u003eIt covers the installation and configuration of Google thermostats, cameras, doorbells, speakers, displays and WiFi, and their control from the Google Home app. For larger networks, see \u003ca href=\"\/en-en\/products\/unifi-ubiquiti-networks-asistencia\"\u003eUniFi Technical Support\u003c\/a\u003e.\u003c\/p\u003e\n\u003ch3\u003eWhat problem does it solve?\u003c\/h3\u003e\n\u003cp\u003eAn incomplete set-up leads to \u003cstrong\u003edisconnected devices, cameras that send no alerts, thermostats that do not save energy and routines that fail\u003c\/strong\u003e. The cause is often poor WiFi coverage or a badly organised account.\u003c\/p\u003e\n\u003cp\u003eThe technician checks the network and each device, organises the account and rooms in Google Home, corrects what is within the scope of the service and documents anything that needs materials or a warranty claim.\u003c\/p\u003e\n\u003ch3\u003eService details\u003c\/h3\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eType of service\u003c\/th\u003e\n\u003ctd\u003eTechnical support for Google Home and Nest devices, on-site or by telephone\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eUnit of sale\u003c\/th\u003e\n\u003ctd\u003eOn-site, urgent and out of hours: 1 hour of 1 expert technician, minimum 2 hours per visit. Telephone: 1 scheduled consultation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eWorking hours\u003c\/th\u003e\n\u003ctd\u003eMonday to Thursday 10:30 to 15:30. Friday 10:30 to 13:00. Out of hours: all other times, Saturdays, Sundays and public holidays\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eStart time\u003c\/th\u003e\n\u003ctd\u003eOn-site and telephone: as scheduled · Urgent: 24 to 72 hours (24 hours with a maintenance contract) · Out of hours: subject to availability, with a confirmed date\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eOn-site hourly rate\u003c\/th\u003e\n\u003ctd\u003e€225 VAT included (€185.95 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eUrgent hourly rate\u003c\/th\u003e\n\u003ctd\u003e€480 VAT included (€396.69 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eOut-of-hours hourly rate\u003c\/th\u003e\n\u003ctd\u003e€595 VAT included (€491.74 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eTelephone Basic\u003c\/th\u003e\n\u003ctd\u003eUp to 30 minutes by phone or WhatsApp: €95 VAT included (€78.51 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eTelephone PLUS\u003c\/th\u003e\n\u003ctd\u003eUp to 60 minutes by video call or remote access, with a written summary: €175 VAT included (€144.63 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIntra-EU VAT\u003c\/th\u003e\n\u003ctd\u003eBusinesses in other EU countries with a valid VAT number in VIES: no Spanish VAT\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCall-out Málaga city\u003c\/th\u003e\n\u003ctd\u003e\u003ca href=\"\/en-en\/products\/desplazamiento-asistencia\"\u003e€72.60\u003c\/a\u003e. \u003ca href=\"\/en-en\/products\/desplazamiento-asistencia-urgente\"\u003eUrgent: €90.75\u003c\/a\u003e. \u003ca href=\"\/en-en\/products\/desplazamiento-asistencia-urgente-off-hours\"\u003eOut of hours, Saturdays, Sundays and public holidays: €181.50\u003c\/a\u003e. Tolls not included\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCall-out Málaga province\u003c\/th\u003e\n\u003ctd\u003e\u003ca href=\"\/en-en\/products\/desplazamiento-tecnico-km\"\u003e€1.21 per km\u003c\/a\u003e round trip (\u003ca href=\"\/en-en\/products\/desplazamiento-tecnico-km-urgente\"\u003e€3.50 per km\u003c\/a\u003e if urgent). Out of hours, rest of Spain and EU: on quotation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIncluded\u003c\/th\u003e\n\u003ctd\u003eOn-site: diagnosis, check of WiFi coverage, installation and configuration of Google Home and Nest devices, organisation of the account, rooms and routines, updates and documentation of the results. Telephone: prior review of the information and consultation; with PLUS, a written summary by email\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eNot included\u003c\/th\u003e\n\u003ctd\u003eMaterials, repairs, spare parts, handling of fluorinated gases (F-Gas), technical report, design project, regulatory registration and any work not listed on this page. The telephone consultation is an obligation of means\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRegulatory registration\u003c\/th\u003e\n\u003ctd\u003eElectrical (CIE), RITE and F-Gas certificates are processed, if contracted, through a licensed partner installation company, with a separate quote\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: booking\u003c\/th\u003e\n\u003ctd\u003eBooking confirmed with advance payment; on-site, for the 2-hour minimum\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: information\u003c\/th\u003e\n\u003ctd\u003eModels of the devices, screenshots of the Google Home app showing the problem and, for a thermostat, a photo of the boiler or heat pump wiring\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: access\u003c\/th\u003e\n\u003ctd\u003eOn-site: free and safe access to the equipment, with electricity available, and an installation that complies with current regulations. PLUS with remote access: temporary credentials that the customer revokes afterwards\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: presence\u003c\/th\u003e\n\u003ctd\u003eOn-site: a person with decision-making authority during the visit\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eB2B companies\u003c\/th\u003e\n\u003ctd\u003eThe customer owns the workplace and reports its risks before the visit (coordination of business activities, Royal Decree 171\/2004)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eUndisclosed defects\u003c\/th\u003e\n\u003ctd\u003eIf an undisclosed defect appears, the technician stops the affected work, documents it and only continues with the customer's written confirmation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRescheduling\u003c\/th\u003e\n\u003ctd\u003eWith 48 hours' notice\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eAvailability\u003c\/th\u003e\n\u003ctd\u003eMálaga province by the hour. Rest of Spain and EU: by the full working day, always on request\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3\u003eGoogle Home and Nest systems covered\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eNest thermostats\u003c\/strong\u003e and heating, cooling and energy control\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eNest cameras and doorbells\u003c\/strong\u003e for security and surveillance\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eGoogle Nest speakers and displays\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eGoogle Nest WiFi\u003c\/strong\u003e and home LAN networks\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eLighting, plugs and appliances\u003c\/strong\u003e compatible with Google Home\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhen this service is not the right choice\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eThe system shares the installation with other brands:\u003c\/strong\u003e book the \u003ca href=\"\/en-en\/products\/tecnico-experto-in-situ-horas\"\u003eQ-Tech on-site Expert Technician per hour\u003c\/a\u003e or the \u003ca href=\"\/en-en\/products\/tecnico-experto-instalacion\"\u003eon-site full working day\u003c\/a\u003e, which integrate several brands.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eYou want to check the equipment before installing it:\u003c\/strong\u003e choose the \u003ca href=\"\/en-en\/products\/tecnico-experto-diagnostico-pre-lanzamiento\"\u003ePre-launch evaluation and diagnosis\u003c\/a\u003e at our workshop.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eThe question covers equipment from several brands:\u003c\/strong\u003e choose the \u003ca href=\"\/en-en\/products\/expert-technician-remote-technical-call\"\u003eQ-Tech technical call\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eThe thermostat controls a Viessmann or Panasonic heat pump:\u003c\/strong\u003e choose that brand's support, for example \u003ca href=\"\/en-en\/products\/viessmann-asistencia-tecnica\"\u003eViessmann Technical Support\u003c\/a\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eFrequently asked questions\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eHow much does a Google Home and Nest technician cost per hour?\u003c\/strong\u003e On-site it costs €225 per hour including VAT; urgent within 24 to 72 hours, €480; out of hours, Saturdays, Sundays and public holidays, €595. Minimum 2 hours per on-site visit. The call-out is charged separately depending on the area.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eWhat is the difference between telephone Basic and PLUS?\u003c\/strong\u003e Basic is a consultation of up to 30 minutes by phone or WhatsApp, for €95. PLUS lasts up to 60 minutes, by video call or remote access, and includes a written summary, for €175.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eCan you install a Nest thermostat on my boiler?\u003c\/strong\u003e Yes, if the equipment is compatible. Send a photo of the wiring and the boiler or heat pump model before booking so we can confirm compatibility.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eBooking\u003c\/h3\u003e\n\u003cp\u003eChoose the service type, enter the hours as the quantity (minimum 2 on-site) and add the corresponding call-out. Q-Tech confirms the date and scope before every intervention. \u003cstrong\u003ePlease check availability before purchasing\u003c\/strong\u003e through \u003ca href=\"\/en-en\/policies\/contact-information\"\u003econtact\u003c\/a\u003e. The service is booked with advance payment and is governed by the \u003ca href=\"\/en-en\/policies\/terms-of-service\"\u003eGeneral Terms and Conditions\u003c\/a\u003e and the \u003ca href=\"\/en-en\/pages\/politica-cae-y-licencias\"\u003eLicensing, CAE and On-site Services Policy\u003c\/a\u003e. Consumers: when booking, you request that the service starts within the withdrawal period; once performed, and for urgent services, there is no right of withdrawal. Customers with a Q-Tech maintenance contract: discounts and preferential terms on request.\u003c\/p\u003e\n","brand":"Q-Tech®","offers":[{"title":"On-site (hourly)","offer_id":19435455414360,"sku":"QT-SRV-GOO-OBRA","price":265.5,"currency_code":"EUR","in_stock":true},{"title":"Urgent on-site 24-72 h (hourly)","offer_id":58697534931288,"sku":"QT-SRV-GOO-URG","price":566.4,"currency_code":"EUR","in_stock":true},{"title":"After hours, Saturdays, Sundays, and holidays (per hour)","offer_id":58697534964056,"sku":"QT-SRV-GOO-FH","price":702.1,"currency_code":"EUR","in_stock":true},{"title":"Telefónica Basic (30 min)","offer_id":58697534996824,"sku":"QT-SRV-GOO-TEL-B","price":112.1,"currency_code":"EUR","in_stock":true},{"title":"Telefónica PLUS (60 min + written summary)","offer_id":58697535029592,"sku":"QT-SRV-GOO-TEL-P","price":206.5,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0015\/4592\/8792\/files\/q-tech-google-home-pro-ate-asistencia-tecnica-basica-default-title-52965511856472.jpg?v=1702915816","url":"https:\/\/q-tech.es\/en-int\/products\/google-home-pro-ate-asistencia-tecnica-basica","provider":"Q-Tech ® ","version":"1.0","type":"link"}