{"product_id":"tecnico-experto-llamada-tecnica","title":"Q-Tech Expert Technician Technical Call – Remote Consultation and Diagnosis","description":"\u003ch2\u003eAn expert technician on the other end of the line to solve the question before it becomes a breakdown\u003c\/h2\u003e\n\u003cp\u003eMany integration faults are solved by the right person looking at the problem for half an hour. The \u003cstrong\u003eQ-Tech Expert Technician Technical Call\u003c\/strong\u003e handles your question remotely, by appointment, on any equipment or integration between brands.\u003c\/p\u003e\n\u003ch3\u003eWhat is the Q-Tech Expert Technician Technical Call?\u003c\/h3\u003e\n\u003cp\u003eIt is \u003cstrong\u003ea technical consultation by appointment, handled by a PRO-level technician\u003c\/strong\u003e, in two options: Basic, 30 minutes by phone or WhatsApp, or PLUS, 60 minutes by video call or remote access, with a written summary.\u003c\/p\u003e\n\u003cp\u003eIt covers indicative diagnosis, parameter review, questions on integrating equipment from different manufacturers and guidance on the next step. For brands with their own support page, see \u003ca href=\"\/en-en\/collections\/servicios-profesionales\"\u003ebrand technical support\u003c\/a\u003e.\u003c\/p\u003e\n\u003ch3\u003eWhat problem does it solve?\u003c\/h3\u003e\n\u003cp\u003eIt solves the question nobody answers: \u003cstrong\u003eequipment from one brand that does not work with the controls of another\u003c\/strong\u003e, the parameter nobody can find, the fault the original installer no longer attends.\u003c\/p\u003e\n\u003cp\u003eImprovising on equipment causes \u003cstrong\u003eloss of warranty due to tampering, wrong parameters and induced breakdowns\u003c\/strong\u003e. A call with the right technician avoids the call-out when it is not needed and prepares it when it is. With PLUS, the technician sees or accesses the equipment, and the \u003cstrong\u003ewritten summary\u003c\/strong\u003e remains as a reference for the installer.\u003c\/p\u003e\n\u003ch3\u003eService details\u003c\/h3\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\u003cth\u003eService type\u003c\/th\u003e\u003ctd\u003eRemote technical consultation and diagnosis, PRO level\u003c\/td\u003e\u003c\/tr\u003e\n\u003ctr\u003e\u003cth\u003eSales unit\u003c\/th\u003e\u003ctd\u003e1 consultation by appointment\u003c\/td\u003e\u003c\/tr\u003e\n\u003ctr\u003e\u003cth\u003eBasic\u003c\/th\u003e\u003ctd\u003eUp to 30 minutes, by phone or WhatsApp. Verbal indicative diagnosis\u003c\/td\u003e\u003c\/tr\u003e\n\u003ctr\u003e\u003cth\u003ePLUS\u003c\/th\u003e\u003ctd\u003eUp to 60 minutes, by video call or remote access to the equipment with the customer's authorisation. Written summary by email with diagnosis and recommended steps\u003c\/td\u003e\u003c\/tr\u003e\n\u003ctr\u003e\u003cth\u003eWorking hours\u003c\/th\u003e\u003ctd\u003eMonday to Thursday 10:30–15:30. Friday 10:30–13:00\u003c\/td\u003e\u003c\/tr\u003e\n\u003ctr\u003e\u003cth\u003eLead time\u003c\/th\u003e\u003ctd\u003eAppointment according to scheduling\u003c\/td\u003e\u003c\/tr\u003e\n\u003ctr\u003e\u003cth\u003eBasic price\u003c\/th\u003e\u003ctd\u003e€95 VAT included (€78.51 + 21% VAT)\u003c\/td\u003e\u003c\/tr\u003e\n\u003ctr\u003e\u003cth\u003ePLUS price\u003c\/th\u003e\u003ctd\u003e€175 VAT included (€144.63 + 21% VAT)\u003c\/td\u003e\u003c\/tr\u003e\n\u003ctr\u003e\u003cth\u003eIntra-EU VAT\u003c\/th\u003e\u003ctd\u003eBusinesses in other EU countries with a valid VAT number in VIES: no Spanish VAT\u003c\/td\u003e\u003c\/tr\u003e\n\u003ctr\u003e\u003cth\u003eIncluded\u003c\/th\u003e\u003ctd\u003ePrior review of the information sent, the consultation in the chosen option and, in PLUS, the written summary\u003c\/td\u003e\u003c\/tr\u003e\n\u003ctr\u003e\u003cth\u003eNot included\u003c\/th\u003e\u003ctd\u003eCall-out, repair, spare parts, on-site configuration and guarantee of result: the consultation is an obligation of means\u003c\/td\u003e\u003c\/tr\u003e\n\u003ctr\u003e\u003cth\u003eRequirement: booking\u003c\/th\u003e\u003ctd\u003eConfirmed booking with advance payment\u003c\/td\u003e\u003c\/tr\u003e\n\u003ctr\u003e\u003cth\u003eRequirement: information\u003c\/th\u003e\u003ctd\u003eBefore the appointment: brand and model of the equipment, photos or video of the problem and, if available, the installation diagram\u003c\/td\u003e\u003c\/tr\u003e\n\u003ctr\u003e\u003cth\u003eRequirement: remote access (PLUS)\u003c\/th\u003e\u003ctd\u003eTemporary credentials provided by the customer, prior backup of the configuration and revocation of access at the end\u003c\/td\u003e\u003c\/tr\u003e\n\u003ctr\u003e\u003cth\u003eIf time is not enough\u003c\/th\u003e\u003ctd\u003eThe technician indicates the next step: a new consultation, the hourly service or diagnosis at the workshop\u003c\/td\u003e\u003c\/tr\u003e\n\u003ctr\u003e\u003cth\u003eCourtesy support\u003c\/th\u003e\u003ctd\u003ePurchases from Q-Tech include basic support of 5 to 10 minutes during the first 10 days. This service is for questions beyond that scope\u003c\/td\u003e\u003c\/tr\u003e\n\u003ctr\u003e\u003cth\u003eRescheduling\u003c\/th\u003e\u003ctd\u003eWith 48 hours' notice\u003c\/td\u003e\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3\u003eSystems it advises on\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eControl and automation panels\u003c\/strong\u003e assembled by Q-Tech, PLCs and Modbus gateways\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eNetworks:\u003c\/strong\u003e UniFi, Synology and Fritz\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eHVAC:\u003c\/strong\u003e air conditioning, heat pumps and air handling\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eWater treatment\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eBooster sets with variable frequency drive\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003ePools and spas\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eIntegration between brands\u003c\/strong\u003e that do not have their own support page\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhen this service is not the right choice\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eThe question concerns a brand with its own page\u003c\/strong\u003e (Viessmann, Uponor, Fluidra, SMA, BWT, Jaga, Renson, Domat, Hycleen…): book its \u003ca href=\"\/en-en\/collections\/servicios-profesionales\"\u003ebrand technical support\u003c\/a\u003e, with the specialised technician.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eThe equipment must be seen or handled:\u003c\/strong\u003e book the \u003ca href=\"\/en-en\/products\/tecnico-experto-in-situ-horas\"\u003eon-site hourly service\u003c\/a\u003e or the \u003ca href=\"\/en-en\/products\/tecnico-experto-diagnostico-pre-lanzamiento\"\u003eworkshop diagnosis\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eYou have just bought the equipment from Q-Tech and have a commissioning question:\u003c\/strong\u003e use the courtesy support first, free of charge.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eThe problem requires integrating several systems on site:\u003c\/strong\u003e book the \u003ca href=\"\/en-en\/products\/tecnico-experto-instalacion\"\u003eon-site full day\u003c\/a\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eFrequently asked questions\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eHow much does a consultation with an expert technician cost?\u003c\/strong\u003e The Q-Tech Technical Call costs €95 including VAT in the Basic option (30 minutes, phone or WhatsApp) and €175 in PLUS (60 minutes, video call or remote access, with a written summary).\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eWhat is the difference between Basic and PLUS?\u003c\/strong\u003e In PLUS the technician sees the equipment by video call or accesses it remotely, has twice the time and delivers a written summary with the diagnosis and recommended steps. Basic is an indicative verbal consultation.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eWhat if the problem is not solved on the call?\u003c\/strong\u003e The technician indicates the next step: a new consultation, the on-site hourly service or diagnosis of the equipment at the workshop. A result is not guaranteed; the judgement of an expert technician is.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eCan the technician access my equipment remotely?\u003c\/strong\u003e Yes, in PLUS and with your authorisation, using temporary credentials that you revoke at the end. A prior backup of the configuration is recommended.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eBooking\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eBook your appointment through \u003ca href=\"\/en-en\/policies\/contact-information\"\u003econtact\u003c\/a\u003e\u003c\/strong\u003e, stating the option and the equipment. The service is booked with advance payment and is governed by the \u003ca href=\"\/en-en\/policies\/terms-of-service\"\u003eGeneral Terms and Conditions\u003c\/a\u003e and, for remote access, by the \u003ca href=\"\/en-en\/pages\/politica-cae-y-licencias\"\u003eLicensing, CAE and On-site Services Policy\u003c\/a\u003e. Consumers: when booking, you request that the service starts within the withdrawal period; once the consultation has taken place, there is no right of withdrawal. Customers with a Q-Tech maintenance contract: preferential terms on request.\u003c\/p\u003e","brand":"Q-Tech®","offers":[{"title":"Basic (30 min, phone or WhatsApp)","offer_id":58536801894744,"sku":"QT-SRV-CALL-BAS","price":112.1,"currency_code":"EUR","in_stock":true},{"title":"PLUS (60 min, video call or remote access + written summary)","offer_id":58536801927512,"sku":"QT-SRV-CALL-PLUS","price":206.5,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0015\/4592\/8792\/files\/Servicios-Tecnico-EXPERT-DAY-01_2ad75fc5-b336-47f7-bdff-319d429c3463.webp?v=1790083009","url":"https:\/\/q-tech.es\/en-int\/products\/expert-technician-remote-technical-call","provider":"Q-Tech ® ","version":"1.0","type":"link"}