{"product_id":"domat-systems-asistencia-tecnica","title":"Domat Technical Support – Expert Technician in BACnet and Modbus Control","description":"\u003ch2\u003eAn expert Domat control technician so your installation speaks a single language\u003c\/h2\u003e\n\u003cp\u003eWhen the equipment in a plant room does not communicate, the control system loses data, alarms and savings. Q-Tech \u003cstrong\u003eDomat Technical Support\u003c\/strong\u003e brings together on-site visits, urgent call-outs, out-of-hours work and telephone consultations for Domat control and building management systems.\u003c\/p\u003e\n\u003ch3\u003eWhat is Q-Tech Domat Technical Support?\u003c\/h3\u003e\n\u003cp\u003eIt is \u003cstrong\u003ethe work of an expert technician in Domat control systems\u003c\/strong\u003e, booked by the hour at the customer's site, with a 2-hour minimum, or as a telephone consultation, in five service types: on-site, urgent, out of hours, telephone Basic and telephone PLUS.\u003c\/p\u003e\n\u003cp\u003eIt covers Domat Visual, Domat IDE and SCADA, and the Modbus and BACnet integration of HVAC, heat pumps, input and output modules and automation. For complete plant rooms, see the \u003ca href=\"\/en-en\/products\/tecnico-experto-instalacion\"\u003eQ-Tech on-site Expert Technician\u003c\/a\u003e.\u003c\/p\u003e\n\u003ch3\u003eWhat problem does it solve?\u003c\/h3\u003e\n\u003cp\u003ePoorly integrated control leads to \u003cstrong\u003eequipment that does not receive set points, alarms that never arrive, high energy use and unreliable management data\u003c\/strong\u003e. In buildings and industrial units, an unsupervised plant room means late fault detection and downtime.\u003c\/p\u003e\n\u003cp\u003eThe technician reviews the principle diagrams, wiring and communication of each device, corrects the parameter configuration within the scope of the service and documents anything that needs materials, additional programming or a warranty claim.\u003c\/p\u003e\n\u003ch3\u003eService details\u003c\/h3\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eType of service\u003c\/th\u003e\n\u003ctd\u003eTechnical support for Domat control systems, on-site or by telephone\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eUnit of sale\u003c\/th\u003e\n\u003ctd\u003eOn-site, urgent and out of hours: 1 hour of 1 expert technician, minimum 2 hours per visit. Telephone: 1 scheduled consultation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eWorking hours\u003c\/th\u003e\n\u003ctd\u003eMonday to Thursday 10:30 to 15:30. Friday 10:30 to 13:00. Out of hours: all other times, Saturdays, Sundays and public holidays\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eStart time\u003c\/th\u003e\n\u003ctd\u003eOn-site and telephone: as scheduled · Urgent: 24 to 72 hours (24 hours with a maintenance contract) · Out of hours: subject to availability, with a confirmed date\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eOn-site hourly rate\u003c\/th\u003e\n\u003ctd\u003e€225 VAT included (€185.95 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eUrgent hourly rate\u003c\/th\u003e\n\u003ctd\u003e€480 VAT included (€396.69 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eOut-of-hours hourly rate\u003c\/th\u003e\n\u003ctd\u003e€595 VAT included (€491.74 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eTelephone Basic\u003c\/th\u003e\n\u003ctd\u003eUp to 30 minutes by phone or WhatsApp: €95 VAT included (€78.51 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eTelephone PLUS\u003c\/th\u003e\n\u003ctd\u003eUp to 60 minutes by video call or remote access, with a written summary: €175 VAT included (€144.63 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIntra-EU VAT\u003c\/th\u003e\n\u003ctd\u003eBusinesses in other EU countries with a valid VAT number in VIES: no Spanish VAT\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCall-out Málaga city\u003c\/th\u003e\n\u003ctd\u003e\u003ca href=\"\/en-en\/products\/desplazamiento-asistencia\"\u003e€72.60\u003c\/a\u003e. \u003ca href=\"\/en-en\/products\/desplazamiento-asistencia-urgente\"\u003eUrgent: €90.75\u003c\/a\u003e. \u003ca href=\"\/en-en\/products\/desplazamiento-asistencia-urgente-off-hours\"\u003eOut of hours, Saturdays, Sundays and public holidays: €181.50\u003c\/a\u003e. Tolls not included\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCall-out Málaga province\u003c\/th\u003e\n\u003ctd\u003e\u003ca href=\"\/en-en\/products\/desplazamiento-tecnico-km\"\u003e€1.21 per km\u003c\/a\u003e round trip (\u003ca href=\"\/en-en\/products\/desplazamiento-tecnico-km-urgente\"\u003e€3.50 per km\u003c\/a\u003e if urgent). Out of hours, rest of Spain and EU: on quotation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIncluded\u003c\/th\u003e\n\u003ctd\u003eOn-site: diagnosis, check of principle diagrams and operating logic, electrical and hydraulic wiring, Modbus and BACnet communication, parameter configuration and integration with connected equipment, with documentation of the results. Telephone: prior review of the information and consultation; with PLUS, a written summary by email\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eNot included\u003c\/th\u003e\n\u003ctd\u003eMaterials, repairs, spare parts, handling of fluorinated gases (F-Gas), technical report, design project, regulatory registration and any work not listed on this page. The telephone consultation is an obligation of means\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRegulatory registration\u003c\/th\u003e\n\u003ctd\u003eElectrical (CIE), RITE and F-Gas certificates are processed, if contracted, through a licensed partner installation company, with a separate quote\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: booking\u003c\/th\u003e\n\u003ctd\u003eBooking confirmed with advance payment; on-site, for the 2-hour minimum\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: information\u003c\/th\u003e\n\u003ctd\u003eModel of the Domat controller, principle diagram, point list or Modbus or BACnet map and screenshots of the error, if available\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: access\u003c\/th\u003e\n\u003ctd\u003eOn-site: free and safe access to the equipment, with electricity available, and an installation that complies with current regulations. PLUS with remote access: temporary credentials that the customer revokes afterwards\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: presence\u003c\/th\u003e\n\u003ctd\u003eOn-site: a person with decision-making authority during the visit\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eB2B companies\u003c\/th\u003e\n\u003ctd\u003eThe customer owns the workplace and reports its risks before the visit (coordination of business activities, Royal Decree 171\/2004)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eUndisclosed defects\u003c\/th\u003e\n\u003ctd\u003eIf an undisclosed defect appears, the technician stops the affected work, documents it and only continues with the customer's written confirmation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRescheduling\u003c\/th\u003e\n\u003ctd\u003eWith 48 hours' notice\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eAvailability\u003c\/th\u003e\n\u003ctd\u003eMálaga province by the hour. Rest of Spain and EU: by the full working day, always on request\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3\u003eDomat systems covered\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eDomat Visual\u003c\/strong\u003e and SCADA supervision\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eDomat IDE\u003c\/strong\u003e and operating logic\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eModbus and BACnet communication\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eConnected equipment:\u003c\/strong\u003e HVAC, heat pumps, input and output modules, PLCs and automation\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003ePrinciple, electrical and hydraulic diagrams\u003c\/strong\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhen this service is not the right choice\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eThe system shares the installation with other brands:\u003c\/strong\u003e book the \u003ca href=\"\/en-en\/products\/tecnico-experto-in-situ-horas\"\u003eQ-Tech on-site Expert Technician per hour\u003c\/a\u003e or the \u003ca href=\"\/en-en\/products\/tecnico-experto-instalacion\"\u003eon-site full working day\u003c\/a\u003e, which integrate several brands.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eYou want to check the equipment before installing it:\u003c\/strong\u003e choose the \u003ca href=\"\/en-en\/products\/tecnico-experto-diagnostico-pre-lanzamiento\"\u003ePre-launch evaluation and diagnosis\u003c\/a\u003e at our workshop.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eThe question covers equipment from several brands:\u003c\/strong\u003e choose the \u003ca href=\"\/en-en\/products\/expert-technician-remote-technical-call\"\u003eQ-Tech technical call\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eThe control belongs to the heat pump brand itself:\u003c\/strong\u003e choose that brand's support, for example \u003ca href=\"\/en-en\/products\/viessmann-asistencia-tecnica\"\u003eViessmann Technical Support\u003c\/a\u003e or \u003ca href=\"\/en-en\/products\/uponor-asistencia-tecnica\"\u003eUponor Technical Support\u003c\/a\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eFrequently asked questions\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eHow much does a Domat technician cost per hour?\u003c\/strong\u003e On-site it costs €225 per hour including VAT; urgent within 24 to 72 hours, €480; out of hours, Saturdays, Sundays and public holidays, €595. Minimum 2 hours per on-site visit. The call-out is charged separately depending on the area.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eWhat is the difference between telephone Basic and PLUS?\u003c\/strong\u003e Basic is a consultation of up to 30 minutes by phone or WhatsApp, for €95. PLUS lasts up to 60 minutes, by video call or remote access, and includes a written summary, for €175.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eDoes it include programming a new installation?\u003c\/strong\u003e No. The support covers the review, parameter configuration and integration of an existing installation. Full programming or a new control project is quoted separately.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eBooking\u003c\/h3\u003e\n\u003cp\u003eChoose the service type, enter the hours as the quantity (minimum 2 on-site) and add the corresponding call-out. Q-Tech confirms the date and scope before every intervention. \u003cstrong\u003ePlease check availability before purchasing\u003c\/strong\u003e through \u003ca href=\"\/en-en\/policies\/contact-information\"\u003econtact\u003c\/a\u003e. The service is booked with advance payment and is governed by the \u003ca href=\"\/en-en\/policies\/terms-of-service\"\u003eGeneral Terms and Conditions\u003c\/a\u003e and the \u003ca href=\"\/en-en\/pages\/politica-cae-y-licencias\"\u003eLicensing, CAE and On-site Services Policy\u003c\/a\u003e. Consumers: when booking, you request that the service starts within the withdrawal period; once performed, and for urgent services, there is no right of withdrawal. Customers with a Q-Tech maintenance contract: discounts and preferential terms on request.\u003c\/p\u003e\n","brand":"Q-Tech®","offers":[{"title":"On-site (hourly)","offer_id":50111556092248,"sku":"QT-SRV-DOM-OBRA","price":265.5,"currency_code":"EUR","in_stock":true},{"title":"Urgent on-site 24-72 h (hourly)","offer_id":58697535062360,"sku":"QT-SRV-DOM-URG","price":566.4,"currency_code":"EUR","in_stock":true},{"title":"Outside of business hours, Saturdays, Sundays, and holidays (per hour)","offer_id":58697535095128,"sku":"QT-SRV-DOM-FH","price":702.1,"currency_code":"EUR","in_stock":true},{"title":"Telefónica Basic (30 min)","offer_id":58697535127896,"sku":"QT-SRV-DOM-TEL-B","price":112.1,"currency_code":"EUR","in_stock":true},{"title":"Telefónica PLUS (60 min + written summary)","offer_id":58697535160664,"sku":"QT-SRV-DOM-TEL-P","price":206.5,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0015\/4592\/8792\/files\/Servicios-Tecnico-DOMET-PRO-00.webp?v=1728844764","url":"https:\/\/q-tech.es\/en-int\/products\/domat-systems-asistencia-tecnica","provider":"Q-Tech ® ","version":"1.0","type":"link"}