{"product_id":"viessmann-asistencia-tecnica","title":"Viessmann Technical Support – Expert Technician On-site, Urgent or by Phone","description":"\u003ch2\u003eA Viessmann expert technician at your site, urgently or on the phone, so your installation delivers what it promises\u003c\/h2\u003e\n\u003cp\u003eA poorly integrated or poorly configured heat pump uses more energy, wears out sooner and puts the warranty at risk. Q-Tech \u003cstrong\u003eViessmann Technical Support\u003c\/strong\u003e, by a Viessmann Lead PRO Partner, covers the on-site visit, urgent call-outs, out-of-hours work and phone consultations on a single page.\u003c\/p\u003e\n\u003ch3\u003eWhat is Q-Tech Viessmann Technical Support?\u003c\/h3\u003e\n\u003cp\u003eIt is \u003cstrong\u003ethe work of a technician specialised in Viessmann systems\u003c\/strong\u003e, booked by the hour at the customer's site, with a 2-hour minimum, or as a phone consultation, in five formats: on-site, urgent, out of hours, Phone Basic and Phone PLUS.\u003c\/p\u003e\n\u003cp\u003eIt covers R410A, R32 and R290 heat pumps, ventilation, heating, DHW, cooling, solar and energy management. The technician checks diagrams, electrical and hydraulic connections, parameter settings and integration with the controls.\u003c\/p\u003e\n\u003ch3\u003eWhat problem does it solve?\u003c\/h3\u003e\n\u003cp\u003eA poorly integrated Viessmann installation causes \u003cstrong\u003ehigh consumption, short cycling, uneven comfort, breakdowns and loss of warranty\u003c\/strong\u003e. When the installation is down, every day without heating or hot water makes the damage worse.\u003c\/p\u003e\n\u003cp\u003eThe technician finds the source of the problem, corrects what is within scope and documents what needs repair or a warranty claim. If the question can be solved without a visit, the phone consultation avoids the call-out.\u003c\/p\u003e\n\u003ch3\u003eService details\u003c\/h3\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eService type\u003c\/th\u003e\n\u003ctd\u003eTechnical support for Viessmann systems, on-site or by phone\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSales unit\u003c\/th\u003e\n\u003ctd\u003eOn-site, urgent and out of hours: 1 hour of 1 expert technician, minimum 2 hours per intervention. Phone: 1 consultation by appointment\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eWorking hours\u003c\/th\u003e\n\u003ctd\u003eMonday to Thursday 10:30–15:30. Friday 10:30–13:00. Out of hours: all other times, Saturdays, Sundays and public holidays\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eLead time\u003c\/th\u003e\n\u003ctd\u003eOn-site and phone: according to scheduling · Urgent: 24 to 72 hours (24 hours with a maintenance contract) · Out of hours: subject to availability, with a confirmed date\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eOn-site hourly price\u003c\/th\u003e\n\u003ctd\u003e€225 VAT included (€185.95 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eUrgent hourly price\u003c\/th\u003e\n\u003ctd\u003e€480 VAT included (€396.69 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eOut-of-hours hourly price\u003c\/th\u003e\n\u003ctd\u003e€595 VAT included (€491.74 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePhone Basic\u003c\/th\u003e\n\u003ctd\u003eUp to 30 minutes by phone or WhatsApp: €95 VAT included (€78.51 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePhone PLUS\u003c\/th\u003e\n\u003ctd\u003eUp to 60 minutes by video call or remote access, with a written summary: €175 VAT included (€144.63 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIntra-EU VAT\u003c\/th\u003e\n\u003ctd\u003eBusinesses in other EU countries with a valid VAT number in VIES: no Spanish VAT\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCall-out Málaga city\u003c\/th\u003e\n\u003ctd\u003e\u003ca href=\"\/en-en\/products\/desplazamiento-asistencia\"\u003e€72.60\u003c\/a\u003e. \u003ca href=\"\/en-en\/products\/desplazamiento-asistencia-urgente\"\u003eUrgent: €90.75\u003c\/a\u003e. \u003ca href=\"\/en-en\/products\/desplazamiento-asistencia-urgente-off-hours\"\u003eOut of hours, Saturdays, Sundays and public holidays: €181.50\u003c\/a\u003e. Tolls not included\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCall-out Málaga province\u003c\/th\u003e\n\u003ctd\u003e\u003ca href=\"\/en-en\/products\/desplazamiento-tecnico-km\"\u003e€1.21 per km\u003c\/a\u003e round trip (\u003ca href=\"\/en-en\/products\/desplazamiento-tecnico-km-urgente\"\u003e€3.50 per km\u003c\/a\u003e if urgent). Out of hours, rest of Spain and EU: on quotation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIncluded\u003c\/th\u003e\n\u003ctd\u003eOn-site: diagnosis, check of diagrams, electrical and hydraulic connections, parameter setting and integration with the controls, with documented results. Phone: prior review of the information and the consultation; in PLUS, a written summary by email\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eNot included\u003c\/th\u003e\n\u003ctd\u003eMaterials, repairs, spare parts, handling of fluorinated gases (F-Gas), technical report, design project, regulatory registration and any work not listed on this page. The phone consultation is an obligation of means\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRegulatory registration\u003c\/th\u003e\n\u003ctd\u003eElectrical (CIE), RITE and F-Gas certificates are processed, if contracted, through a licensed partner installation company, with a separate quote\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: booking\u003c\/th\u003e\n\u003ctd\u003eConfirmed booking with advance payment; on-site, of the 2-hour minimum\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: information\u003c\/th\u003e\n\u003ctd\u003eModel and serial number of the equipment, error code, photos of the problem and the installation diagram, if available\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: access\u003c\/th\u003e\n\u003ctd\u003eOn-site: free and safe access to the equipment, with water and electricity available. PLUS with remote access: temporary credentials that the customer revokes at the end\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eUndisclosed defects\u003c\/th\u003e\n\u003ctd\u003eIf an undisclosed defect appears, the technician stops the affected work, documents it and only continues with the customer's written confirmation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRescheduling\u003c\/th\u003e\n\u003ctd\u003eWith 48 hours' notice. Adverse weather: free of charge\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3\u003eViessmann systems covered\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eVitocal heat pumps\u003c\/strong\u003e with R410A, R32 and R290 refrigerant\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eVentilation\u003c\/strong\u003e with air renewal and heat recovery\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eHeating\u003c\/strong\u003e, \u003cstrong\u003edomestic hot water (DHW)\u003c\/strong\u003e and \u003cstrong\u003ecooling\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eSolar thermal\u003c\/strong\u003e and \u003cstrong\u003esolar photovoltaic\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnergy management and controls:\u003c\/strong\u003e ViCare, ViGuide, Vitocharge and EV charger\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eHydraulic principle diagrams\u003c\/strong\u003e and advanced operating logic\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhen this service is not the right choice\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eThe heat pump shares a plant room with pool, water and networks:\u003c\/strong\u003e book the \u003ca href=\"\/en-en\/products\/tecnico-experto-instalacion\"\u003eQ-Tech On-site Expert Technician\u003c\/a\u003e by the day or the \u003ca href=\"\/en-en\/products\/tecnico-experto-in-situ-horas\"\u003ehourly service\u003c\/a\u003e, which integrate several brands.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eYou want the equipment checked before installation:\u003c\/strong\u003e choose \u003ca href=\"\/en-en\/products\/tecnico-experto-diagnostico-pre-lanzamiento\"\u003ePre-launch Evaluation and Diagnosis\u003c\/a\u003e at our workshop.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eThe question involves equipment from several brands:\u003c\/strong\u003e choose the \u003ca href=\"\/en-en\/products\/tecnico-experto-llamada-tecnica\"\u003eQ-Tech Technical Call\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eYou need a new thermal installation with its certificate:\u003c\/strong\u003e that work corresponds to a licensed installation company. Q-Tech can coordinate it with a partner under a separate quote.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eFrequently asked questions\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eHow much does a Viessmann technician cost per hour?\u003c\/strong\u003e On-site costs €225 per hour including VAT; urgent within 24 to 72 hours, €480; out of hours, Saturdays, Sundays and public holidays, €595. Minimum 2 hours per on-site intervention. The call-out is charged separately depending on the area.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eWhat is the difference between Phone Basic and Phone PLUS?\u003c\/strong\u003e Basic is a consultation of up to 30 minutes by phone or WhatsApp, for €95. PLUS lasts up to 60 minutes, by video call or remote access, and includes a written summary, for €175.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eDoes Q-Tech install the heat pump?\u003c\/strong\u003e Q-Tech integrates the heat pump into the installation and commissions it. The regulated thermal installation and its registration are handled by a licensed partner installation company. Work on the refrigerant circuit requires F-Gas certification and is not included.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eBooking\u003c\/h3\u003e\n\u003cp\u003eChoose the format, enter the hours as the quantity (minimum 2 on-site) and add the matching call-out. Q-Tech confirms the date and scope before every intervention. \u003cstrong\u003ePlease check availability before purchasing\u003c\/strong\u003e through \u003ca href=\"\/en-en\/policies\/contact-information\"\u003econtact\u003c\/a\u003e. The service is booked with advance payment and is governed by the \u003ca href=\"\/en-en\/policies\/terms-of-service\"\u003eGeneral Terms and Conditions\u003c\/a\u003e and the \u003ca href=\"\/en-en\/pages\/politica-cae-y-licencias\"\u003eLicensing, CAE and On-site Services Policy\u003c\/a\u003e. Consumers: when booking, you request that the service starts within the withdrawal period; once performed, and for urgent services, there is no right of withdrawal. Customers with a Q-Tech maintenance contract: discounts and preferential terms on request.\u003c\/p\u003e\n","brand":"Q-Tech®","offers":[{"title":"On-site (per hour)","offer_id":47225897746776,"sku":"QT-SRV-VIE-OBRA","price":265.5,"currency_code":"EUR","in_stock":true},{"title":"Urgent on-site 24-72 h (per hour)","offer_id":58676355039576,"sku":"QT-SRV-VIE-URG","price":566.4,"currency_code":"EUR","in_stock":true},{"title":"Out of hours, Saturdays, Sundays and public holidays (per hour)","offer_id":58676355072344,"sku":"QT-SRV-VIE-FH","price":702.1,"currency_code":"EUR","in_stock":true},{"title":"Phone Basic (30 min)","offer_id":58676355105112,"sku":"QT-SRV-VIE-TEL-B","price":112.1,"currency_code":"EUR","in_stock":true},{"title":"Phone PLUS (60 min + written summary)","offer_id":58676355137880,"sku":"QT-SRV-VIE-TEL-P","price":206.5,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0015\/4592\/8792\/files\/q-tech-viessmann-onebase-systems-ate-asistencia-tecnica-por-hora-default-title-52965680349528.jpg?v=1702917068","url":"https:\/\/q-tech.es\/en-en\/products\/viessmann-asistencia-tecnica","provider":"Q-Tech ® ","version":"1.0","type":"link"}