{"product_id":"tecnico-experto-diagnostico-pre-lanzamiento","title":"Q-Tech Expert Technician Pre-Launch Diagnosis: Equipment Assessment Before Commissioning","description":"\u003ch2\u003eYour equipment assessed and bench-tested before it is started up on site\u003c\/h2\u003e\n\u003cp\u003eEquipment that arrives damaged, misconfigured or with incompatible firmware often goes unnoticed until commissioning, when it is already installed and the fault can damage other systems. The \u003cstrong\u003eQ-Tech Expert Technician Pre-Launch Diagnosis\u003c\/strong\u003e assesses each unit at the Q-Tech workshop and issues a \u003cstrong\u003ewritten report\u003c\/strong\u003e before it reaches site.\u003c\/p\u003e\n\u003ch3\u003eWhat is the Q-Tech Expert Technician Pre-Launch Diagnosis service?\u003c\/h3\u003e\n\u003cp\u003eIt is \u003cstrong\u003ean equipment assessment session at the Q-Tech workshop\u003c\/strong\u003e, carried out by a PRO-level technician, with a start-up on the test bench and a \u003cstrong\u003ewritten report of the results\u003c\/strong\u003e for each unit assessed.\u003c\/p\u003e\n\u003cp\u003eIt applies to new equipment before its first start-up and to existing equipment before it is integrated into a plant room: heat pumps, pumps and booster sets, water treatment systems, control panels, Modbus gateways, network equipment and pool robots, of any brand and bought from any supplier.\u003c\/p\u003e\n\u003ch3\u003eWhat problem does it solve?\u003c\/h3\u003e\n\u003cp\u003eIt prevents the costliest failure in an installation: \u003cstrong\u003estarting up faulty or misconfigured equipment\u003c\/strong\u003e and only finding out once it is installed, when it can no longer be returned and the warranty is in dispute.\u003c\/p\u003e\n\u003cp\u003eAn incorrect start-up leads to \u003cstrong\u003edamage to other equipment, warranties voided through tampering and lost days on site\u003c\/strong\u003e. Once the equipment is installed, claiming from the manufacturer becomes harder. The Q-Tech Expert Technician Pre-Launch Diagnosis detects the fault on the bench, documents it with photos and measurements and provides a report you can use to \u003cstrong\u003emake a warranty claim with the manufacturer or distributor\u003c\/strong\u003e before the equipment leaves the workshop.\u003c\/p\u003e\n\u003ch3\u003eService details\u003c\/h3\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eService type\u003c\/th\u003e\n\u003ctd\u003ePre-commissioning assessment and diagnosis of equipment on a test bench, PRO level\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eUnit of sale\u003c\/th\u003e\n\u003ctd\u003e1 assessment session of up to 5 hours of technical work, with written report\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eLocation\u003c\/th\u003e\n\u003ctd\u003eQ-Tech workshop, Av. de los Vegas 70, B, Polígono Industrial El Viso, 29006 Málaga\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eStart time\u003c\/th\u003e\n\u003ctd\u003eSubject to scheduling, from receipt of the equipment at the workshop\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePrice\u003c\/th\u003e\n\u003ctd\u003e€985 including VAT (€814.05 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIntra-EU VAT\u003c\/th\u003e\n\u003ctd\u003eBusinesses in other EU countries with a VAT number validated in VIES: no Spanish VAT charged\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eTravel\u003c\/th\u003e\n\u003ctd\u003eNot applicable\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eWhat is assessed\u003c\/th\u003e\n\u003ctd\u003ePhysical condition and transport damage, completeness of components and accessories, connections, factory settings and parameters, firmware version, bench start-up, communications (Modbus, network) and compatibility between the units assessed\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIncludes\u003c\/th\u003e\n\u003ctd\u003eDocumented receipt of the equipment, bench testing, measurements, photographs and a written report with results and recommendations for each unit\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eDoes not include\u003c\/th\u003e\n\u003ctd\u003eTransport of the equipment, repairs, spare parts, firmware updates under manufacturer licence, handling of fluorinated gases, plant room assembly and any work not listed on this page\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eFaulty equipment\u003c\/th\u003e\n\u003ctd\u003eThe report documents the fault for the warranty claim. If the equipment was bought from Q-Tech, Q-Tech handles the claim\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: booking\u003c\/th\u003e\n\u003ctd\u003eConfirmed booking with advance payment\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: delivery\u003c\/th\u003e\n\u003ctd\u003eEquipment delivered to the workshop by appointment, with its packaging, accessories and documentation (make, model, schematic of the planned installation)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eAnomalies\u003c\/th\u003e\n\u003ctd\u003eIf a unit cannot be assessed safely (serious damage, non-compliant power supply), the technician documents it and does not start it up\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCollection\u003c\/th\u003e\n\u003ctd\u003eCollection from the workshop by appointment, or delivery under our Shipping Policy, quoted separately\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eStorage\u003c\/th\u003e\n\u003ctd\u003eOnce ready for collection, under clause 9.1 of the General Terms and Conditions of Sale\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRescheduling\u003c\/th\u003e\n\u003ctd\u003eWith 48 hours' notice\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eAvailability\u003c\/th\u003e\n\u003ctd\u003eSubject to prior check of date\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3\u003eEquipment we assess\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eHeat pumps and air conditioning:\u003c\/strong\u003e heat pumps, indoor units, controllers\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWater treatment:\u003c\/strong\u003e dosing, salt chlorination, water softening, UV\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePumps and booster sets\u003c\/strong\u003e with variable frequency drives\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eControl panels, PLCs and Modbus gateways\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eNetworks:\u003c\/strong\u003e UniFi, Synology and Fritz\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePool and spa:\u003c\/strong\u003e pumps, filtration, robotic pool cleaners\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhen this service is not the right choice\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eThe equipment is already installed on site:\u003c\/strong\u003e book the \u003ca href=\"\/en-en\/products\/tecnico-experto-instalacion\"\u003efull-day on-site service\u003c\/a\u003e or the \u003ca href=\"\/en-en\/products\/tecnico-experto-in-situ-horas\"\u003ehourly service\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eYou want the equipment to leave the workshop already assembled as a plant room:\u003c\/strong\u003e choose \u003ca href=\"\/en-en\/products\/tecnico-experto-pre-montaje-nave\"\u003eWorkshop Pre-Assembly\u003c\/a\u003e, which includes testing of the complete plant room.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eA fault on equipment already in use:\u003c\/strong\u003e choose a specific diagnosis, for example \u003ca href=\"\/en-en\/products\/diagnostico-averias-bombas-piscina\"\u003ePool Pump Fault Diagnosis\u003c\/a\u003e or \u003ca href=\"\/en-en\/products\/diagnostico-averias-robots-piscina\"\u003ePool Robot Fault Diagnosis\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eThe question can be solved remotely:\u003c\/strong\u003e choose a \u003ca href=\"\/en-en\/products\/tecnico-experto-llamada-tecnica\"\u003etechnical call\u003c\/a\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eFrequently asked questions\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eHow much does it cost to have equipment assessed before installation?\u003c\/strong\u003e The Q-Tech Expert Technician Pre-Launch Diagnosis costs €985 including VAT per session of up to 5 hours of technical work, written report included. Transport of the equipment to the workshop is booked separately.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWhat happens if a unit turns out to be faulty?\u003c\/strong\u003e The report documents the fault with photos and measurements so you can claim under warranty from the manufacturer or distributor. If the equipment was bought from Q-Tech, Q-Tech handles the claim.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDoes it cover equipment I didn't buy from Q-Tech?\u003c\/strong\u003e Yes. Equipment of any brand and from any supplier can be assessed. It just needs to be delivered to the workshop with its packaging, accessories and documentation.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHow many units fit in one session?\u003c\/strong\u003e It depends on their complexity: a heat pump with its controller plus a control panel take one session; so do several simple units. Q-Tech confirms this before booking.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eBooking and technical validation\u003c\/h3\u003e\n\u003cp\u003eQ-Tech reviews the equipment list before confirming the date. \u003cstrong\u003eCheck availability before purchasing\u003c\/strong\u003e via our \u003ca href=\"\/en-en\/policies\/contact-information\"\u003econtact page\u003c\/a\u003e. The service is booked with advance payment and is governed by the \u003ca href=\"\/en-en\/policies\/terms-of-service\"\u003eGeneral Terms and Conditions of Sale\u003c\/a\u003e. Consumers: by booking, you request that the service begin within the withdrawal period; once the work has been carried out, the right of withdrawal does not apply. Customers with a Q-Tech maintenance contract: discounts and preferential terms, please enquire.\u003c\/p\u003e","brand":"Q-Tech®","offers":[{"title":"Default Title","offer_id":58536778891608,"sku":"QT-SRV-DIAG-PRE","price":1162.3,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0015\/4592\/8792\/files\/Servicios-Tecnico-EXPERT-DAY-01_d7f25970-02c9-4b6f-8af1-e24b1b2dcee4.webp?v=1790083009","url":"https:\/\/q-tech.es\/en-en\/products\/tecnico-experto-diagnostico-pre-lanzamiento","provider":"Q-Tech ® ","version":"1.0","type":"link"}