{"product_id":"fluidra-asistencia-tecnica","title":"Fluidra AstralPool, Zodiac and NN Connect Technical Support – Expert Technician On-site, Urgent or by Phone","description":"\u003ch2\u003eA Fluidra AstralPool and Zodiac pool expert at your site, urgently or on the phone\u003c\/h2\u003e\n\u003cp\u003eA pool with badly adjusted filtration, disinfection or controls uses more energy and chemicals and leaves the water cloudy. Q-Tech \u003cstrong\u003eFluidra Technical Support\u003c\/strong\u003e covers the on-site visit, urgent call-outs, out-of-hours work and phone consultations on a single page.\u003c\/p\u003e\n\u003ch3\u003eWhat is Q-Tech Fluidra Technical Support?\u003c\/h3\u003e\n\u003cp\u003eIt is \u003cstrong\u003ethe work of a technician specialised in Fluidra systems\u003c\/strong\u003e, booked by the hour at the customer's site, with a 2-hour minimum, or as a phone consultation, in five formats: on-site, urgent, out of hours, Phone Basic and Phone PLUS.\u003c\/p\u003e\n\u003cp\u003eIt covers Fluidra equipment under the AstralPool and Zodiac brands: high-performance filtration, variable-speed pumps, salt chlorination and pH and redox regulation, lighting and NN Connect connected control with Modbus.\u003c\/p\u003e\n\u003ch3\u003eWhat problem does it solve?\u003c\/h3\u003e\n\u003cp\u003eA badly configured pool plant room causes \u003cstrong\u003ecloudy or green water, high electricity consumption, excess chemicals and premature failure\u003c\/strong\u003e of pumps and chlorinators.\u003c\/p\u003e\n\u003cp\u003eThe technician finds the source of the problem, corrects what is within scope and documents what needs repair or a warranty claim. If the question can be solved without a visit, the phone consultation avoids the call-out.\u003c\/p\u003e\n\u003ch3\u003eService details\u003c\/h3\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eService type\u003c\/th\u003e\n\u003ctd\u003eTechnical support for Fluidra AstralPool, Zodiac and NN Connect pools, on-site or by phone\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSales unit\u003c\/th\u003e\n\u003ctd\u003eOn-site, urgent and out of hours: 1 hour of 1 expert technician, minimum 2 hours per intervention. Phone: 1 consultation by appointment\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eWorking hours\u003c\/th\u003e\n\u003ctd\u003eMonday to Thursday 10:30–15:30. Friday 10:30–13:00. Out of hours: all other times, Saturdays, Sundays and public holidays\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eLead time\u003c\/th\u003e\n\u003ctd\u003eOn-site and phone: according to scheduling · Urgent: 24 to 72 hours (24 hours with a maintenance contract) · Out of hours: subject to availability, with a confirmed date\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eOn-site hourly price\u003c\/th\u003e\n\u003ctd\u003e€225 VAT included (€185.95 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eUrgent hourly price\u003c\/th\u003e\n\u003ctd\u003e€480 VAT included (€396.69 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eOut-of-hours hourly price\u003c\/th\u003e\n\u003ctd\u003e€595 VAT included (€491.74 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePhone Basic\u003c\/th\u003e\n\u003ctd\u003eUp to 30 minutes by phone or WhatsApp: €95 VAT included (€78.51 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePhone PLUS\u003c\/th\u003e\n\u003ctd\u003eUp to 60 minutes by video call or remote access, with a written summary: €175 VAT included (€144.63 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIntra-EU VAT\u003c\/th\u003e\n\u003ctd\u003eBusinesses in other EU countries with a valid VAT number in VIES: no Spanish VAT\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCall-out Málaga city\u003c\/th\u003e\n\u003ctd\u003e\u003ca href=\"\/en-en\/products\/desplazamiento-asistencia\"\u003e€72.60\u003c\/a\u003e. \u003ca href=\"\/en-en\/products\/desplazamiento-asistencia-urgente\"\u003eUrgent: €90.75\u003c\/a\u003e. \u003ca href=\"\/en-en\/products\/desplazamiento-asistencia-urgente-off-hours\"\u003eOut of hours, Saturdays, Sundays and public holidays: €181.50\u003c\/a\u003e. Tolls not included\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCall-out Málaga province\u003c\/th\u003e\n\u003ctd\u003e\u003ca href=\"\/en-en\/products\/desplazamiento-tecnico-km\"\u003e€1.21 per km\u003c\/a\u003e round trip (\u003ca href=\"\/en-en\/products\/desplazamiento-tecnico-km-urgente\"\u003e€3.50 per km\u003c\/a\u003e if urgent). Out of hours, rest of Spain and EU: on quotation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIncluded\u003c\/th\u003e\n\u003ctd\u003eOn-site: diagnosis, check of diagrams, electrical and hydraulic connections, parameter setting of filtration, disinfection and controls, and NN Connect and Modbus communication, with documented results. Phone: prior review of the information and the consultation; in PLUS, a written summary by email\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eNot included\u003c\/th\u003e\n\u003ctd\u003eMaterials, repairs, spare parts, civil works, handling of fluorinated gases (F-Gas), technical report, design project, regulatory registration and any work not listed on this page. The phone consultation is an obligation of means\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRegulatory registration\u003c\/th\u003e\n\u003ctd\u003eElectrical (CIE), RITE and F-Gas certificates are processed, if contracted, through a licensed partner installation company, with a separate quote\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: booking\u003c\/th\u003e\n\u003ctd\u003eConfirmed booking with advance payment; on-site, of the 2-hour minimum\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: information\u003c\/th\u003e\n\u003ctd\u003eEquipment model, error code, photos of the plant room and pool volume\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: access\u003c\/th\u003e\n\u003ctd\u003eOn-site: free and safe access to the equipment, with water and electricity available. PLUS with remote access: temporary credentials that the customer revokes at the end\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eUndisclosed defects\u003c\/th\u003e\n\u003ctd\u003eIf an undisclosed defect appears, the technician stops the affected work, documents it and only continues with the customer's written confirmation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRescheduling\u003c\/th\u003e\n\u003ctd\u003eWith 48 hours' notice. Adverse weather: free of charge\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3\u003eFluidra systems covered\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eAstralPool \u003cstrong\u003efiltration\u003c\/strong\u003e and variable-speed pumps\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eDisinfection:\u003c\/strong\u003e salt chlorination, pH and redox regulation\u003c\/li\u003e\n\u003cli\u003eFluidra NN Connect \u003cstrong\u003econnected control\u003c\/strong\u003e with Modbus and IoT, and firmware updates\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eLighting\u003c\/strong\u003e and Zodiac equipment\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhen this service is not the right choice\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eThe system shares a plant room with other brands, pool, water or networks:\u003c\/strong\u003e book the \u003ca href=\"\/en-en\/products\/tecnico-experto-instalacion\"\u003eQ-Tech On-site Expert Technician\u003c\/a\u003e by the day or the \u003ca href=\"\/en-en\/products\/tecnico-experto-in-situ-horas\"\u003ehourly service\u003c\/a\u003e, which integrate several brands.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eYou want the equipment checked before installation:\u003c\/strong\u003e choose \u003ca href=\"\/en-en\/products\/tecnico-experto-diagnostico-pre-lanzamiento\"\u003ePre-launch Evaluation and Diagnosis\u003c\/a\u003e at our workshop.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eThe question involves equipment from several brands:\u003c\/strong\u003e choose the \u003ca href=\"\/en-en\/products\/tecnico-experto-llamada-tecnica\"\u003eQ-Tech Technical Call\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eYou need a new electrical installation with its certificate:\u003c\/strong\u003e that work corresponds to a licensed installation company. Q-Tech can coordinate it with a partner under a separate quote.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eFrequently asked questions\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eHow much does a Fluidra technician cost per hour?\u003c\/strong\u003e On-site costs €225 per hour including VAT; urgent within 24 to 72 hours, €480; out of hours, Saturdays, Sundays and public holidays, €595. Minimum 2 hours per on-site intervention. The call-out is charged separately depending on the area.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eWhat is the difference between Phone Basic and Phone PLUS?\u003c\/strong\u003e Basic is a consultation of up to 30 minutes by phone or WhatsApp, for €95. PLUS lasts up to 60 minutes, by video call or remote access, and includes a written summary, for €175.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eDoes Q-Tech install pool equipment?\u003c\/strong\u003e Yes. Q-Tech installs, connects and commissions filtration, disinfection and control equipment. New electrical installations requiring a certificate (CIE) are handled by a licensed partner installation company.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eBooking\u003c\/h3\u003e\n\u003cp\u003eChoose the format, enter the hours as the quantity (minimum 2 on-site) and add the matching call-out. Q-Tech confirms the date and scope before every intervention. \u003cstrong\u003ePlease check availability before purchasing\u003c\/strong\u003e through \u003ca href=\"\/en-en\/policies\/contact-information\"\u003econtact\u003c\/a\u003e. The service is booked with advance payment and is governed by the \u003ca href=\"\/en-en\/policies\/terms-of-service\"\u003eGeneral Terms and Conditions\u003c\/a\u003e and the \u003ca href=\"\/en-en\/pages\/politica-cae-y-licencias\"\u003eLicensing, CAE and On-site Services Policy\u003c\/a\u003e. Consumers: when booking, you request that the service starts within the withdrawal period; once performed, and for urgent services, there is no right of withdrawal. Customers with a Q-Tech maintenance contract: discounts and preferential terms on request.\u003c\/p\u003e\n","brand":"Q-Tech®","offers":[{"title":"On-site (per hour)","offer_id":47293147283800,"sku":"QT-SRV-FLU-OBRA","price":265.5,"currency_code":"EUR","in_stock":true},{"title":"Urgent on-site 24-72 h (per hour)","offer_id":58677002109272,"sku":"QT-SRV-FLU-URG","price":566.4,"currency_code":"EUR","in_stock":true},{"title":"Out of hours, Saturdays, Sundays and public holidays (per hour)","offer_id":58677002142040,"sku":"QT-SRV-FLU-FH","price":702.1,"currency_code":"EUR","in_stock":true},{"title":"Phone Basic (30 min)","offer_id":58677002174808,"sku":"QT-SRV-FLU-TEL-B","price":112.1,"currency_code":"EUR","in_stock":true},{"title":"Phone PLUS (60 min + written summary)","offer_id":58677002207576,"sku":"QT-SRV-FLU-TEL-P","price":206.5,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0015\/4592\/8792\/files\/q-tech-fluidra-nnconnect-modbus-systems-ate-asistencia-tecnica-pro-por-hora-default-title-52965695095128.jpg?v=1702917148","url":"https:\/\/q-tech.es\/en-en\/products\/fluidra-asistencia-tecnica","provider":"Q-Tech ® ","version":"1.0","type":"link"}