{"product_id":"tecnico-experto-llamada-tecnica","title":"Q-Tech Expert Technician: Remote Technical Call and Diagnosis","description":"\u003ch2\u003eAn expert technician on the other end of the line, to solve the question before it turns into a breakdown\u003c\/h2\u003e\n\u003cp\u003eMany integration faults are solved by the right person looking at the problem for half an hour. The \u003cstrong\u003eQ-Tech Expert Technician Technical Call\u003c\/strong\u003e handles your enquiry remotely, by appointment, on any equipment or cross-brand integration.\u003c\/p\u003e\n\u003ch3\u003eWhat is the Q-Tech Expert Technician Technical Call?\u003c\/h3\u003e\n\u003cp\u003eIt is \u003cstrong\u003ea technical consultation by appointment, handled by a PRO-level technician\u003c\/strong\u003e, in two formats: Basic, 30 minutes by phone or WhatsApp; or PLUS, 60 minutes by video call or remote access, with a written summary.\u003c\/p\u003e\n\u003cp\u003eIt covers preliminary diagnosis, parameter review, integration questions between equipment from different manufacturers and guidance on the next step. For brands with their own support listing, see our \u003ca href=\"\/en-en\/collections\/servicios-profesionales\"\u003ebrand-specific technical support\u003c\/a\u003e.\u003c\/p\u003e\n\u003ch3\u003eWhat problem does it solve?\u003c\/h3\u003e\n\u003cp\u003eIt solves the question nobody picks up: \u003cstrong\u003eone brand's unit that won't talk to another brand's controller\u003c\/strong\u003e, the parameter nobody can find, the fault the original installer no longer attends to.\u003c\/p\u003e\n\u003cp\u003eImprovising on equipment leads to \u003cstrong\u003evoided warranties from tampering, wrong parameters and induced faults\u003c\/strong\u003e. A call with the right technician avoids a site visit when it isn't needed and prepares it when it is. With PLUS, the technician sees the equipment or logs into it, and the \u003cstrong\u003ewritten summary\u003c\/strong\u003e remains as a reference for your installer.\u003c\/p\u003e\n\u003ch3\u003eService details\u003c\/h3\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eService type\u003c\/th\u003e\n\u003ctd\u003eRemote technical consultation and diagnosis, PRO level\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eUnit of sale\u003c\/th\u003e\n\u003ctd\u003e1 consultation by appointment\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBasic\u003c\/th\u003e\n\u003ctd\u003eUp to 30 minutes, by phone or WhatsApp. Verbal preliminary diagnosis\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePLUS\u003c\/th\u003e\n\u003ctd\u003eUp to 60 minutes, by video call or remote access to the equipment with the customer's authorisation. Written summary by email with diagnosis and recommended steps\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eHours\u003c\/th\u003e\n\u003ctd\u003eMonday to Thursday, 10:30 to 15:30. Friday, 10:30 to 13:30 (Spanish time)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eLead time\u003c\/th\u003e\n\u003ctd\u003eAppointment subject to scheduling\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBasic price\u003c\/th\u003e\n\u003ctd\u003e€95 including VAT (€78.51 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePLUS price\u003c\/th\u003e\n\u003ctd\u003e€175 including VAT (€144.63 + 21% VAT)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIntra-EU VAT\u003c\/th\u003e\n\u003ctd\u003eBusinesses in other EU countries with a VAT number validated in VIES: no Spanish VAT charged\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIncludes\u003c\/th\u003e\n\u003ctd\u003ePrior review of the information you send, the consultation in the chosen format and, with PLUS, the written summary\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eDoes not include\u003c\/th\u003e\n\u003ctd\u003eTravel, repairs, spare parts, on-site configuration or a guaranteed outcome: the consultation is a best-efforts service\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: booking\u003c\/th\u003e\n\u003ctd\u003eConfirmed booking with advance payment\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: information\u003c\/th\u003e\n\u003ctd\u003eBefore the appointment: make and model of the equipment, photos or video of the problem and, if available, the installation diagram\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRequirement: remote access (PLUS)\u003c\/th\u003e\n\u003ctd\u003eTemporary credentials provided by the customer, a prior backup of the configuration and revocation of access at the end\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIf time runs short\u003c\/th\u003e\n\u003ctd\u003eThe technician recommends the next step: a new consultation, the hourly service or a diagnosis at our workshop\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCourtesy support\u003c\/th\u003e\n\u003ctd\u003ePurchases from Q-Tech include basic support of 5 to 10 minutes during the first 10 days. This service is for enquiries beyond that scope\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRescheduling\u003c\/th\u003e\n\u003ctd\u003eWith 48 hours' notice\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3\u003eSystems we advise on\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eControl and automation panels\u003c\/strong\u003e assembled by Q-Tech, PLCs and Modbus gateways\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eNetworks:\u003c\/strong\u003e UniFi, Synology and Fritz\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHVAC:\u003c\/strong\u003e air conditioning, heat pumps and air handling\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eWater treatment\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eBooster pump sets with variable frequency drives\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003ePools and spas\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCross-brand integration\u003c\/strong\u003e for brands without their own support listing\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhen this service is not the right choice\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eYour question concerns a brand with its own listing\u003c\/strong\u003e (Uponor, Fluidra, SMA, BWT, Jaga, Renson, Domat, Hycleen…): book its \u003ca href=\"\/en-en\/collections\/servicios-profesionales\"\u003ebrand-specific technical support\u003c\/a\u003e, with the specialist technician.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eThe equipment needs to be seen or handled:\u003c\/strong\u003e book the \u003ca href=\"\/en-en\/products\/tecnico-experto-in-situ-horas\"\u003ehourly on-site service\u003c\/a\u003e or the \u003ca href=\"\/en-en\/products\/tecnico-experto-diagnostico-pre-lanzamiento\"\u003eworkshop diagnosis\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eYou have just bought the equipment from Q-Tech and have a start-up question:\u003c\/strong\u003e use the free courtesy support first.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eThe problem requires integrating several systems on site:\u003c\/strong\u003e book the \u003ca href=\"\/en-en\/products\/tecnico-experto-instalacion\"\u003efull-day on-site service\u003c\/a\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eFrequently asked questions\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eHow much does a consultation with an expert technician cost?\u003c\/strong\u003e The Q-Tech Technical Call costs €95 including VAT for Basic (30 minutes, phone or WhatsApp) and €175 for PLUS (60 minutes, video call or remote access, with a written summary).\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWhat is the difference between Basic and PLUS?\u003c\/strong\u003e With PLUS the technician sees the equipment by video call or accesses it remotely, has twice the time and delivers a written summary with the diagnosis and recommended steps. Basic is a verbal, preliminary consultation.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWhat if the problem isn't solved during the call?\u003c\/strong\u003e The technician recommends the next step: a new consultation, the hourly on-site service or a diagnosis of the equipment at our workshop. No outcome is guaranteed; what is guaranteed is the judgement of an expert technician.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCan the technician access my equipment remotely?\u003c\/strong\u003e Yes, with PLUS and your authorisation, using temporary credentials that you revoke at the end. A prior backup of the configuration is recommended.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eBooking\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eBook your appointment via our \u003ca href=\"\/en-en\/policies\/contact-information\"\u003econtact page\u003c\/a\u003e\u003c\/strong\u003e, stating the format and the equipment. The service is booked with advance payment and is governed by the \u003ca href=\"\/en-en\/policies\/terms-of-service\"\u003eGeneral Terms and Conditions of Sale\u003c\/a\u003e and, for remote access, by the \u003ca href=\"\/en-en\/pages\/politica-cae-y-licencias\"\u003eLicensing, CAE and On-Site Services Policy\u003c\/a\u003e. Consumers: by booking, you request that the service begin within the withdrawal period; once the consultation has taken place, the right of withdrawal no longer applies. Customers with a Q-Tech maintenance contract: preferential terms, please enquire.\u003c\/p\u003e","brand":"Q-Tech®","offers":[{"title":"Basic (30 min, phone or WhatsApp)","offer_id":58536801894744,"sku":"QT-SRV-CALL-BAS","price":112.1,"currency_code":"EUR","in_stock":true},{"title":"PLUS (60 min, video call or remote access + written summary)","offer_id":58536801927512,"sku":"QT-SRV-CALL-PLUS","price":206.5,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0015\/4592\/8792\/files\/Servicios-Tecnico-EXPERT-DAY-01_2ad75fc5-b336-47f7-bdff-319d429c3463.webp?v=1790083009","url":"https:\/\/q-tech.es\/en-en\/products\/expert-technician-remote-technical-call","provider":"Q-Tech ® ","version":"1.0","type":"link"}